Mercedes-Benz of Salem

Cyndy and Sierra were great to work with and so efficient through the whole process! They had most of the documentation done ahead of time and I was able so sign and get out quickly. through the whole process! They had most of the documentation done ahead of time and I was able so sign and get out quickly. More

Usually one goes into an automotive dealership to buy a new or used car with a bit of trepidation... I certainly did. I was greeted by Bernardo in the lot (as usual) but never felt pressure or pushed. Bern new or used car with a bit of trepidation... I certainly did. I was greeted by Bernardo in the lot (as usual) but never felt pressure or pushed. Bernardo asked me some questions and pretty quickly showed me the car that was the perfect fit for me. I was pretty much sold. Then we moved into the anxiety stage. Going into the “room”. The back and forth with whoever the mystery sales manager is. Negotiating a price, terms etc. Except this time I met the mystery man (Mike Harder) face-to-face and we were able to work out a deal that I was very happy with. I never felt pressured. Never felt lost. Mike was terrific. THEN ... I got to the paperwork stage (ugh). The paperwork guy (Chris Weber) was also terrific. He was patient. Explained everything to me... made some changes with no issues at my request. Awesome. In short this whole purchase was great. I would highly recommend Mercedes-Benz of Salem to anyone considering buying a vehicle. Oh... and I love my new Mercedes!! More

Having had continual problems with my CLS230 all year this 2020, my husband and i had it towed into Salem Mercedes yet again. We had two choices, Sink more money into something that had cost us a fortune this 2020, my husband and i had it towed into Salem Mercedes yet again. We had two choices, Sink more money into something that had cost us a fortune already, or see if we could get a newer model. E knew it was time for change. Once there we spoke with Don Post who has been great working with us all year, trying to keep costs down, getting us in as quickly as possible. E then went to the floor and spoke with Abel who took me around the lot after listening to what i was interested in. Including color! We glanced at about three and then he showed me the “truck”. Of course i fell in love with it! One owner, low mileage, pristine condition! Abel chatted with me, great people skills! Then i spoke with my husband and took him o Vet to see what i liked. Next step, did we qualify to jump through all the hoops!!! This is where Mike came in! I also never hesitate to ask if there are discounts for Veterans! Mike went into his office to check out all the necessary paperwork and returned with great news. Mike has a sincere heart toward Veterans and was helpful working through all the aspects to help us in our need. And then Chris to finalize all the paperwork. None of them were impolite or rushed just to push a car off onto us like we’ve experienced by past dealerships. They were polite, respectful and courteous, and genuinely friendly, not faked. If you are in need of a car, check Mercedes out in Salem! If you are a Veteran,, it’s certainly worth every effort for you to go and speak with Angel and Mike. You may return home with a nice comfortable vehicle beyond your dreams! One thats reliable, dependable and affordable! Mike, we can’t thank you enough for all you and your staff did for us! It’s nearly a week since we went in and I’m still loving my GLA250 “truck”. It’s beyond my wildest dreams!!! Thank you all for your kindness, integrity and help! More

Eli was very helpful for the purchase of our companies newest Sprinter. We even referred over a friend and he was happy too. Would recommend again. newest Sprinter. We even referred over a friend and he was happy too. Would recommend again. More

Thank you! Very professional and knowledgeable about his job. Amazing customer service. Mike goes out of his way to make you feel comfortable with your purchase. job. Amazing customer service. Mike goes out of his way to make you feel comfortable with your purchase. More

Abel was a total pro while we worked with him, and made the entire process SO easy to get into a brand new Mercedes Benz! the entire process SO easy to get into a brand new Mercedes Benz! More

These guys are the best! Super responsive and great attitude. Unbelievable customer service I will definitely do a deal with Abel again. Five stars for the dealership!! attitude. Unbelievable customer service I will definitely do a deal with Abel again. Five stars for the dealership!! More

I've had new cars for years - I'm over 70 - I've had BMW, Mazda, and more. Generally, servicing on a new car is pretty much covered under warranty - with the BMW's (2 I've had) - I didn't spend a dime on se Mazda, and more. Generally, servicing on a new car is pretty much covered under warranty - with the BMW's (2 I've had) - I didn't spend a dime on service for the warranty period - 30,000 miles. This time around, I bought a Mercedes. I liked the car (still do), but the deal I got from them was ... so-so. But my surprise came at the first service call - I was shocked that it was over $200. just a routine oil change, really. Then the 2nd came along - just under a year from purchase - again, just routine service - no repairs or problems - over $400!!!! I like the car, but I'm really feeling screwed by this dealership. So... Warning - if you're used to minimal service charges, as I was - beware. This 'feature' was NOT Explained when I bought the car. And it's a shame, because I really like the car... but... never again. In less than a year, I've spent nearly $700 on a couple of oil changes... It's ridiculous. More

We had an excellent experience here. It was our first leased car and our first Mercedes-Benz. Cyndy answered all of our questions and went above and beyond to make sure our experience was seamless. 10/10 leased car and our first Mercedes-Benz. Cyndy answered all of our questions and went above and beyond to make sure our experience was seamless. 10/10 will be coming back for our next vehicle. More

Cindy was a joy to work with! She found us the perfect new Mercedes, went beyond and above in what were complicated circumstances, was always extremely responsive to any queries and we are THRILLED with t new Mercedes, went beyond and above in what were complicated circumstances, was always extremely responsive to any queries and we are THRILLED with the vehicle. We cycle out of cars quickly and are so pleased with her (and the car) she will be selling us the next one! More