Abel Cardona

Great experience at Mercedes Benz of Salem! Abel was easy to work with, provided helpful information and assistance throughout the purchase. I would highly recommend this dealership I'd you are Abel was easy to work with, provided helpful information and assistance throughout the purchase. I would highly recommend this dealership I'd you are considering a vehicle purchase! More

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I had such a positive experience working with Abel! He took videos and shared them with me in advance of coming down. His communication is clear and quick. He made the process seamless and the experien He took videos and shared them with me in advance of coming down. His communication is clear and quick. He made the process seamless and the experience so positive. Abel and Mercedes-Benz of Salem will be my first call in the future. More

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Abel was completely helpful in sales and service of our two new cars. He walked us through options of vehicles and pricing scenarios patiently. He explained everything about delivery and arranged everyth two new cars. He walked us through options of vehicles and pricing scenarios patiently. He explained everything about delivery and arranged everything needed for us to get our cars quickly. More

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Very easy to work with. They gave me exactly what I asked for. Very professional They gave me exactly what I asked for. Very professional More

by TOM.NEWTON Verified Customer Verified Customer

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Far from world class. Rep was polite but did not show the value when I have options. I contacted them in Oct 2023 about a C450. In a span of 8 minutes, it went from it has Rep was polite but did not show the value when I have options. I contacted them in Oct 2023 about a C450. In a span of 8 minutes, it went from it hasn't be inspected and priced to now it's this price. The asking price was well above market. I have the text receipts. Does that make sense? NO. There is no way a proper inspection can be done in that span of time. When I stated it was way overpriced, the response was "best of luck to you." Fast forward to Feb 2023 and the car is priced lower and still on their lot. Was I surprised? Nope. I made an offer and Abel responded that we were too far apart. No counter offer. Instead I received "what are you able to do?" Do they really think I'm stupid enough to negotiate against myself? With outstanding maintenance? Pretty stupid tactics on their part when I made clear I've been buying cars for 20 years. Considering I'd have to travel some 2.5 hours, you'd think logic would intervene considering the car has sat for this long. In my judgment, they showed no real interest. What I got was hubris. When I pointed out the outstanding maintenance, the response was "we go based off what our department recommends to use and our certified techs tell us." That is incorrect. The techs don't make that decision on what work is done. The manager decides based on what they paid for it. BTW, many dealerships will decline outstanding maintenance due to profit margin and still want full market value. So if you're a buyer reading this. It's inspection report, repair receipts, reconditioning report, and CarFax. Only 3 of 4. Coincidence? It does not appear so. I was promised an update to my question on Monday Feb 19th regarding the outstanding maintenance. No response. Sent an email to Lidia. Nothing. It's pretty clear that this dealer is not customer centric as they'd have you believe. Evidently, Mercedes Benz of Salem is use to people who know nothing and just open their wallets with no hard questions. The big problem with this dealer is they have no defined process, communicate poorly, and don't negotiate in good faith. That is exactly why the same car sits on their lot almost 4 months later. Some evidently have to learn the hard way... I'm sure I'll get the perfunctory response of them saying call or email when they have my contact info. Need I say more? More

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Abel is very friendly and knowledgeable. No pressure. He answered all my questions clearly and completely. A very easy, pleasant experience. No pressure. He answered all my questions clearly and completely. A very easy, pleasant experience. More

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The customer service is top notch! From the sales staff, to Daren in parts, Don the service advisor, and Can’t forget the Aussie, Mike the manager. I have purchased about a dozen vehic From the sales staff, to Daren in parts, Don the service advisor, and Can’t forget the Aussie, Mike the manager. I have purchased about a dozen vehicles from Mercedes of Salem, Acura of Salem or Skyline Ford. There are many reasons we keep coming back, but their customer service and more than fair deals are why we always come back. Thank you all for taking such good care of me and my family. More

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Seamless start to finish. Worked with me start to finish. Helpful, friendly and willing to go the extra mage. Im not sure what else there is to say. Worked with me start to finish. Helpful, friendly and willing to go the extra mage. Im not sure what else there is to say. More

by Bruce Verified Customer Verified Customer

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The best experience purchasing a vehicle in 20 years I will never shop anywhere else will never shop anywhere else More

by LRLCONSTRUCTIONINC Verified Customer Verified Customer

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I was treated with extreme professionalism. Abel was very understanding in what I wanted and made sure I was 100 percent happy with my car. The financing department was excellent and got me out Abel was very understanding in what I wanted and made sure I was 100 percent happy with my car. The financing department was excellent and got me out of there in a timely manner. More

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