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Mercedes-Benz of Shrewsbury
Shrewsbury, MA
164 Reviews
At Mercedes-Benz of Shrewsbury we strive to meet and exceed the expectations of each individual customer who walks through our doors. We are thankful for the opportunity to serve you in all your car purchasing and servicing needs. Our knowledgeable and professional staff is here to assist you throughout the process
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
By Type
Showing 164 reviews
March 07, 2022
Arthur Gordon is a pleasure to work with and a true professional. Overall, very positive experience with Arthur. Would recommend!! professional. Overall, very positive experience with Arthur. Would recommend!! More
by JeffC
Employees Worked With
Helpful December 20, 2021
Found a really nice used 2014 Jeep Grand Cherokee online contacted them through the internet was assigned to Arthur Gordon. He was fabulous, I do lots of research so Arthur didn’t have to do much to sell me contacted them through the internet was assigned to Arthur Gordon. He was fabulous, I do lots of research so Arthur didn’t have to do much to sell me on it. But was nice to see that we could take the test drive alone. Although the car wasn’t detailed yet per Arthur it was very very clean. Need a Benz go to Mercedes Benz of Shrewsbury Massachusetts a family owned business More
by prostarman2012
September 15, 2021
A phenomenal experience! Rocco was a pleasure to work with and a true professional. This is the second car I've purchased from him in the last 9 months. Will not shop any where else is the future. with and a true professional. This is the second car I've purchased from him in the last 9 months. Will not shop any where else is the future. More
by Billluca
Employees Worked With
September 15, 2021
Great experience at this dealership!!! Arthur is the person you want to buy your car from. He is very experienced and knowledgeable. He worked with me and my husband Sidd to get us the car we wanted and person you want to buy your car from. He is very experienced and knowledgeable. He worked with me and my husband Sidd to get us the car we wanted and offered the best pricing. It’s a been an absolute pleasure to work with him. We bought 2 cars and Arthur was patient with us all along. I would go back to this dealership/ Arthur in the future. More
by Ronak Shah
August 11, 2021
I just moved from NH to MA and needed documentation proving that the car I bought from Wagner 4 years ago had been delivered to NH (so that I wouldn't owe MA State Sales Tax on it). Tonia went out of proving that the car I bought from Wagner 4 years ago had been delivered to NH (so that I wouldn't owe MA State Sales Tax on it). Tonia went out of her way to get that documentation for me and saved me from a major headache! I appreciate her dedication and professional attitude and recommend her 100% More
by jferst4peterborough
Employees Worked With
March 17, 2021
5 stars plus +++++Kudos to Arthur for a great buying 5 stars plus +++++ Kudos to Arthur for a great buying experience. Dealing with Artie was an absolute pleasure. He is friendly, knowledgeable, efficie 5 stars plus +++++ Kudos to Arthur for a great buying experience. Dealing with Artie was an absolute pleasure. He is friendly, knowledgeable, efficient, and not high pressure at all. And working with Paul when closing the deal was such a smooth transaction. They both made the purchasing process very easy and I couldn't be happier with my new vehicle. I will definitely purchase from them in the future and would recommend them to anyone looking for a new car. More
by WillAbe
January 08, 2021
They went above and beyond to get my wife’s GLS in time for Christmas and bent over backwards to make sure we were satisfied. Great experience! for Christmas and bent over backwards to make sure we were satisfied. Great experience! More
by fisheresque
December 18, 2020
I bought/leased many cars including Acura, BMW, Honda, Infinity, and Toyota but I wanted to try Mercedes this time. Mercedes of Shrewsbury gave me the best price and I drove an hour and went to this pl Infinity, and Toyota but I wanted to try Mercedes this time. Mercedes of Shrewsbury gave me the best price and I drove an hour and went to this place after they gave me a good price and a fair trade in value for my BMW. I had a great experience! This place was excellent! My salesman Mike Lemming was GREAT! He was very knowledgeable, kind, and very friendly. Absolutely no pressure and very patient. He communicated with me throughout and worked very hard until everything was finished. Paul, a business manager, was good, too! I usually hate seeing business managers because they often have other interests but he was different. He was a ‘normal’ person. Tim, a sales manager, was excellent! He gave me a fair trade-in value for my car and we talked about family, etc. Overall, it was one of the best experiences I ever had in buying a car!!! More
by marktchin
October 16, 2020
This employee messed up my shopping spree. I left the This employee messed up my shopping spree. I left the place feeling so unmotivated to buy Mercedes Benz at this place; he Was very judgmental. This employee messed up my shopping spree. I left the place feeling so unmotivated to buy Mercedes Benz at this place; he Was very judgmental. More
by Desiree. Benedict
Employees Worked With
August 16, 2020
I came here a couple of years ago to look at a SUV only to be told by the sales person that it was $58k and if I still want to look at it. I guess he had prejudged me as not being able to “afford” it. I to be told by the sales person that it was $58k and if I still want to look at it. I guess he had prejudged me as not being able to “afford” it. I went elsewhere afterwards and bought the bigger GL instead. Giving them the benefit of the doubt, I went back this past Saturday because I need to replace our third car. Walking in, no one greeted me and although I sat in the vehicle right next to the receptionist, she didn’t say a word to me. Instead, she was more interested in going around the showroom asking the sales people what kind of pizza they wanted to order for lunch. I sat in each SUV in the showroom for a total of 15 minutes and still no one asked if I had any questions. Now Wagner MB will lose a second sale in 2 years and a third one in another 2 years when I buy our family’s fourth vehicle all because no one could be bothered. There’s a difference between no pressure and arrogance, figure out which one of these messages your employees are sending. More
by JA
Employees Worked With
No one helped
