Mercedes-Benz of Silver Spring

BIG KUDO'S to both Kody Wood and Sandy Fink Kody Wood: BIG KUDO'S to both Kody Wood and Sandy Fink Kody Wood: He made car buying a pleasure. He went above and beyond the call of duty to make sure I h BIG KUDO'S to both Kody Wood and Sandy Fink Kody Wood: He made car buying a pleasure. He went above and beyond the call of duty to make sure I had a great experience in the purchase of my 2009 C300. He was a key factor in my final decision to purchase from Herb Gordon. From day one, he was a pleasure to work with and very detailed. He holds a wealth of knowledgable not only for C300's, but for the entire Mercedes Benz family. His energy, support and passion really shows. His patience in answering my questions and walking me over the cars capabilities/amenities was a huge benefit for me. He did a wonderful job breifing me on the cars manual and pointing out the key topics, emphasizing the importance of becoming familiar with the entire manual. Thanks Kody! You're the BEST. P.S. Sandy Fink was also a pleasure to work with and made finacing 101 a breeze. She held my hand and walked me through all the paperwork without missing a beat. I will recommend Kody to anyone I know looking to purchase a new/used car. Both Kody and Sandy are great assets to Herb Gordon and MileOne. Sincerely, Danyale J. More

Mr. Minerve went over and beyond to get me a good deal on my car. His customer service was extraordinary. I will definitely recommend him to my friends and family. When I picked up the car it was ready for m my car. His customer service was extraordinary. I will definitely recommend him to my friends and family. When I picked up the car it was ready for me to take home and it was spotless from front to back including the inside. Overall my experience was superb. More

As of right now the service has been excellent. From the time I walked in, to the time I departed, I felt no pressure. This was the easiest car I have purchased and the team at Herb Gordon Mercedes worked time I walked in, to the time I departed, I felt no pressure. This was the easiest car I have purchased and the team at Herb Gordon Mercedes worked great together. What I liked best was that Kody Wood let the car sell itself and he did not make any derogatory comments about the other cars I informed him I was looking at. Also, he ensured I understood everything about the car he was telling me. A great experience all around! Thomas More

This has clearly been the best car buying experience we This has clearly been the best car buying experience we have ever encountered. Kody, Ray and Sandra were all extremely helpful, courteous and patie This has clearly been the best car buying experience we have ever encountered. Kody, Ray and Sandra were all extremely helpful, courteous and patient throughout the process. They went the extra mile...for Mile one :):):)...and should be commended for their terrific customer service. Steve Raho More

Mr. Darryl Minerve is an extremely pleasant and knowledgeable sales person. He was both polite and courteous as well as engaging. He displays tremendous knowledge about the vehicle in which I was knowledgeable sales person. He was both polite and courteous as well as engaging. He displays tremendous knowledge about the vehicle in which I was interested. He was able to answer questions and demonstrate features on the vehicle that made my decision to lease easier. He has made follow-up calls to assure that I am comfortable with the vehicle and has helped in settings up several of the features. Mr. Minerve is an asset to the Herb Gordon Mercedes Dealership and I would highly recommend him to anyone interested in making a vehicle purchase. More

I am a 20+ year H. Gordon customer. I have always found them to be excellent with regard to sales and service. My latest experience with Mr. Wood is yet another reason why I have continued as a return cust them to be excellent with regard to sales and service. My latest experience with Mr. Wood is yet another reason why I have continued as a return customer. Kody Wood is a shining example of what customer service is all about. He handles the sale with thorough percision. I continue to be extremely with the sales and service teams. I highly recommend the H. Gordon dealership, Mr. Wood, the sales manager Ray, the finance person Ms. King, and last but not least my service advisor, Tony Wasfi. Once again this was a wonderful experience. More

Our experience buying a used certified Mercedes was very positive. Our sales representative was very informative and did not exert pressure. He wanted to be sure we had all questions answered and would be positive. Our sales representative was very informative and did not exert pressure. He wanted to be sure we had all questions answered and would be happy with the car. After researching the car on Kelley Blue Book and Edmunds, we feel we got a fair price. I look forward to driving my new car for many years. The paper work was executed quickly and efficiently, thanks to Fran King. More

Kody was an excellent salesman. He allowed me to take my time with the purchase and also made sure he kept up with me with complimentary phone calls and emails. I would recommend him to anyone that is look time with the purchase and also made sure he kept up with me with complimentary phone calls and emails. I would recommend him to anyone that is looking to purchase a new or used vehicle. All in one word...Excellent! More

This was probably the most professional yet friendly experience we have had is a long time when purchasing a car. Our salesperson, Kody Wood was extremely knowledgable about the cars we were considerin experience we have had is a long time when purchasing a car. Our salesperson, Kody Wood was extremely knowledgable about the cars we were considering and took the time to explain everything the different models had to offer. I don't think we would have made a decision so quickly if it had not been for his attenion to detail,expertise and friendly manner. The price seemed to be in line with what we expected so we not only chose the car but the people we wanted to deal with. Everyone we dealt with inorder to close this deal(sales manager- Ray and finance dept- Fran) was extremely courteous and they went out of their way to make our experience a most pleasant one. We returned two weeks later for a service dept. appt. and we were treated in the same friendly manner as we were in the sales dept. Five stars to Herb Gordon Mercedes More

On 14 November 2008 I purchased a certified '07 SL550 50th Anniversary Edition. Marcelo, Ray, and Aida were fantastic to deal with. I visited the dealer several times prior to my purchase and both 50th Anniversary Edition. Marcelo, Ray, and Aida were fantastic to deal with. I visited the dealer several times prior to my purchase and both Marcelo and Ray demonstrated a keen knowledge of the car's features and were more than happy to answer all my questions--and I had plenty. Neither appeared to grow weary of the number of visits and countless questions. When I finally decided to purchase, Aida in financing went to great lengths shopping for an interest rate that was acceptable to me and even contacted me on her day off to advise me of her findings. She was very friendly, courteous and professional and an absolute pleasure to deal with. After the sale, Marcelo and Ray also made themselves available to answer follow-up questions about the car. Marcelo took the time to sync my cell phone to the car's blue tooth system. Ray immediately resolved a key-coding issue involving the "keyless-go" system. The efforts of these three individuals were much appreciated. My entire expereince with this dealership has been very favorable. More