Mercedes-Benz of Silver Spring

I have a great experience Silver Spring Mercedes-Benz! Especially, I appreciate Rod Durden and Jay! They are really dedicated care about customer and work so hard and make it happen! I highly recommend Ro Especially, I appreciate Rod Durden and Jay! They are really dedicated care about customer and work so hard and make it happen! I highly recommend Rod Durden and Jay! More

My First Mercedes Experience. This was my first experience shopping for a new car in over 10 years. So I was a bit nervous and apprehensive and had my reservations about going thr This was my first experience shopping for a new car in over 10 years. So I was a bit nervous and apprehensive and had my reservations about going through the process. Me going into a Mercedes dealership was last on my to do list. Being curious after viewing a commercial I stopped by on a Monday evening. As a walked up and started looking at the cars salesman Rodrecus Durden approached us and asked if we needed any help. He was so patient and attentive to what I was looking for in a new vehicle. We went out for a test ride on two vehicles. He was also willing to take us out again for a third ride once he shared the list of certified pre-owned cars. I am giving Mr. Durden 5 STARS because he allowed me time to figure out what was best for me without any unnecessary pressure. He took the time to follow-up with me even on his day off. By the end of the week I was leaving the car lot with a 2015 GLA with all the nice extras. Thanks again Rod for your assistance!! More

Service Consultant, Mr. Christian Gonzalez I am very pleased with the work ethic of Mr. Christian Gonzalez. I see in him great concern for customer satisfaction. My experience I am very pleased with the work ethic of Mr. Christian Gonzalez. I see in him great concern for customer satisfaction. My experience at my last dealership was not up to the superior service I have come to know and expect as a long time customer of Mercedes Benz. Mr. Gonzalez was able to have my car serviced as I discovered a problem hours before my planed road trip. I am more that pleased with his performance and great attitude. He represents what customers expect to experience from Mercedes Benz ownership. More

Purchase experience The information was very helpful and they were sincerely interested in making sure I was pleased with my purchase. I got exactly the car that I want The information was very helpful and they were sincerely interested in making sure I was pleased with my purchase. I got exactly the car that I wanted. It was very convenient that they could handle the financing from my preferred credit union. One suggestion...anything in the future that could be done to decrease paperwork and time would be nice. More

The Best Personalized Service Whenever I have a problem, Elio is always there to calm my nerves and make sure my problem is resolved in a timely manner, personally, and with ease. Whenever I have a problem, Elio is always there to calm my nerves and make sure my problem is resolved in a timely manner, personally, and with ease. I really appreciate the detail in which each concern has been addressed and handled. He is a real asset and customer focused. More

Awesome CarcBuying Experience Lester Stanford is an Excellent Car Sales Consultant. He made my car buying experience smooth and pleasant. He was very detail oriented and took his t Lester Stanford is an Excellent Car Sales Consultant. He made my car buying experience smooth and pleasant. He was very detail oriented and took his time to explain all the new features on my newly acquired vehicle. More

Excellent Customer Service Everyone worked over and above to provide excellent customer service. Every step of the way made the purchasing process very easy at a very fair pri Everyone worked over and above to provide excellent customer service. Every step of the way made the purchasing process very easy at a very fair price. The entire team truly places customer first. Very happy with my new 2018 GLC. I recommend this dealership to everyone. More

Best car buying experience of my 86 years of buying cars Mohammad Talayi and Dorit worked With me to put me in the right car matching what car I wanted while keeping my financials goals as a top priority. Th Mohammad Talayi and Dorit worked With me to put me in the right car matching what car I wanted while keeping my financials goals as a top priority. Through their dedication I walked out with. 2018 GLA 250 that fit exactly my budget. I’ve never experienced such team work and doubt I would have experienced this level of customer service any where else. Now my daughter and I have matching cars and can’t be happier. And Marylyn taught me all I needed to know to drive it. Just terrific quality individuals. More

Very Personalized and Caring Sevice. I worked with Mohammad Talayi and Dorit. Not just sincere and honest dealers they are wonderful people that Ive been privileged to get to know and wor I worked with Mohammad Talayi and Dorit. Not just sincere and honest dealers they are wonderful people that Ive been privileged to get to know and work with. No trying to just put you in any car, they worked to find the right combination of car and financing to meet individual needs and financial goals. Best car buying experience in my like. Ive driven them all- BMW-Lexus-Infinity but never again. Im a Mercedes customer for life and when Im ready to trade in Ill be back here to Mercedes Bemz of Silver Spring! More

Very patient and knowledgeable staff Large selection and very friendly staff. I would recommend this dealership. Mohammed was very patient and helpful. He did not pressure us in any way. Large selection and very friendly staff. I would recommend this dealership. Mohammed was very patient and helpful. He did not pressure us in any way. More