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Mercedes-Benz of St. Charles
St. Charles, IL
336 Reviews
Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time.
Mercedes-Benz of St. Charles is the proud recipient of the prestigious Mercedes-Benz
"Best of the Best Dealer Recognition Award" for 2012
Mercedes-Benz of St. Charles has received the prestigious Mercedes-Benz
Best of the Best Dealer Recognition Award based on its outstanding performance
in 2012. The award was presented as a tribute to its success as
an independent entrepreneur who routinely exceeds the expectations of Mercedes-Benz owners.
The award, which is presented annually, goes to top performing Mercedes-Benz
dealerships for demonstrating superior performance in various areas
of their business, including customer satisfaction, new vehicle sales,
certified pre-owned sales, leadership and management, parts operations,
and market penetration. "These dealers are exemplary representatives
of the Mercedes-Benz brand: an entrepreneurial spirit fueled by a commitment
to excellence and strengthened by a total focus on customer satisfaction,"
said Steve Cannon, president and CEO of Mercedes-Benz USA.
"Supported by their exceptional performance, 2012 proved to be one of the
most successful years in the history of Mercedes-Benz USA.
I thank them for their hard work and dedication."
Mercedes-Benz of St. Charles is the only Mercedes-Benz dealer in the State of Illinois
to receive this prestigious award for 2012.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 336 reviews
August 04, 2016
Great people and great service Could not have a better experience, I love the Mercedes and the people that go with it. In this world today it is great to have people that show respe Could not have a better experience, I love the Mercedes and the people that go with it. In this world today it is great to have people that show respect and appreciate customers. More
by Mariann123
Employees Worked With
Ron Neal
August 03, 2016
Outstanding Customer Service! My husband and I bought our Certified Pre-Owned vehicle here and could not be happier with the quality of care - from all the employees in the service My husband and I bought our Certified Pre-Owned vehicle here and could not be happier with the quality of care - from all the employees in the service department and especially Carol, in sales. She is such an asset to this dealership...going above and beyond to make sure you are completely satisfied with your buying experience. I so enjoy taking my car in for service and visiting with her...she is not only knowledgeable, but a true friend! Thank you! J. Lamb More
by J. Lamb
July 14, 2016
Easy and efficient Everyone I dealt with was prompt and courteous. I would not hesitate to refer friends or family to this dealership and service department. Thank you Everyone I dealt with was prompt and courteous. I would not hesitate to refer friends or family to this dealership and service department. Thank you More
by candace
Employees Worked With
Bill... in service
July 09, 2016
In for service Quick and courteous, knowledgable,a pleasant experience,Mark Matuszewski seemed to be very knowledgable in regards to model of vehicle I had service.O Quick and courteous, knowledgable,a pleasant experience,Mark Matuszewski seemed to be very knowledgable in regards to model of vehicle I had service.Over all pleased with the service. More
by ezmony
Employees Worked With
July 05, 2016
Excellent I would have to say that my experience, albeit for service repairs on my car, was exceptional. The service, the environment, the whole package. Not so I would have to say that my experience, albeit for service repairs on my car, was exceptional. The service, the environment, the whole package. Not sonething generally said about repairs at a car dealer. More
by Rafferty
July 02, 2016
Good, friendly, knowledgeable Excellent service team, They do outstanding work. I thought it was a little pricey for what I had done to my car and it might be a little far for m Excellent service team, They do outstanding work. I thought it was a little pricey for what I had done to my car and it might be a little far for me to drive in the future. More
by rjjd616
Employees Worked With
Steve Heinking
June 30, 2016
What more can you ask for! I have purchased 4 vehicles from Saint Charles Mercedes Benz. The customer service is second to none, I have built a great relationship with the team. I have purchased 4 vehicles from Saint Charles Mercedes Benz. The customer service is second to none, I have built a great relationship with the team. In fact I purchased the entire service team lunch to thank them for their relentless efforts to make me comfortable. I can not stress enough on how easy it is to work with a great team both Steve Heinking service manager is a gem and Mark Matuszewski wow what can I say he makes me feel as though we have been friends for ever. Mercedes Benz has two gems in both Steve and Mark. Keep up the great job team!! More
by Tony Perry
Employees Worked With
Other Employees :
A gentleman who works the receiving when bringing in your vehicle he is excellent as well to work with., Steve Heinking
June 30, 2016
I couldn't be more satisfied Mark Matuszewski was fantastic. Positive, energetic, professional. Mercedes Benz of Chicago does a really nice job of ensuring customers are happy. Mark Matuszewski was fantastic. Positive, energetic, professional. Mercedes Benz of Chicago does a really nice job of ensuring customers are happy. I was totally satisfied. More
by Michael Ping
Employees Worked With
June 25, 2016
Andrew Sofiakis's most excellent assistance! I was searching for a MB ML 350 and Andrew sorted through their huge inventory of SUVs to help me find the perfect one. When we buy our next E class f I was searching for a MB ML 350 and Andrew sorted through their huge inventory of SUVs to help me find the perfect one. When we buy our next E class for my wife I will certainly call Anndrew! Thank you so much! More
by Al2013
Employees Worked With
June 21, 2016
40000 mile maintenance I received outstanding maintenance support scheduling the appointment, dropping off the vehicle, status updates, and notification that the vehicle was I received outstanding maintenance support scheduling the appointment, dropping off the vehicle, status updates, and notification that the vehicle was ready for pickup. When I dropped off the vehicle, service went over the standard maintenance items, the additional items I wanted checked and reviewed other potential maintenance items (all of which were determined not to be due at the 40k level.) More
by Geoffcw
