Mercedes-Benz of St. Charles

Quick, efficient, friendly and helpful service! Mark and the service staff were friendly and helpful, the service performed was thorough, and the loaner car was a great help. Very good experience. Mark and the service staff were friendly and helpful, the service performed was thorough, and the loaner car was a great help. Very good experience. More

Great service Derek was very helpful. Fixed what I needed fixed no questions asked. Very cheap in getting new parts too. Fixed in a good amount of time. Well done j Derek was very helpful. Fixed what I needed fixed no questions asked. Very cheap in getting new parts too. Fixed in a good amount of time. Well done job. More

Outstanding Buying Experience We went to Mercedes-Benz of St. Charles to purchase our Mercedes ML350 based on a recommendation from a friend. The dealership was everything that I w We went to Mercedes-Benz of St. Charles to purchase our Mercedes ML350 based on a recommendation from a friend. The dealership was everything that I was told. The salesman was very patient and knowledgable and afforded us the opportunity to look at our leisure. He handled all the paperwork efficiently and the price was outstanding! We will return for all our future vehicle needs. The vehicle was readied for us while we were completing the paperwork and paying. All features were thoroughly explained prior to us leaving the premises! It was the best vehicle buying experience that we have had in many years! More

Repeat internet customer. Happy a second time !! Purchased a CPO 2014 ML350 over the internet from Carol and St Charles MB back in Feb 2015. Great experience back then. Recently started looking for a Purchased a CPO 2014 ML350 over the internet from Carol and St Charles MB back in Feb 2015. Great experience back then. Recently started looking for a CPO GLK for my wife. Searched the internet and came across one with the options my wife wanted, and had to laugh. There it was, right back at MB St Charles !! BTW I live over 500 miles away from this dealership, and I had NO questions or reservations as to purchasing from them again. As always, Carol was efficient and quick on getting back to me with the details and answers to my questions. A couple of back n forth emails and I was ready to buy, again !! Credit app and the whole process was timely and smooth. Flew up on a Saturday morning, they picked me up at the airport, I checked out the car, signed the papers, and was on my way driving home. Questions were answered, and request were fulfilled timely. I agree it is unusual that I have now purchased two MB CPO vehicles, totally over the internet, from a dealership over 500 miles from my home, but they had what I was looking for, answered my questions timely, and could not of been friendlier and more professional in handling the process from afar. Wife is now happy, so I am happy too !! Who knows, I may be right back there for my next MB purchase in a few years ?!? :-) Highly recommend the dealership and Carol !! More

It was good Everyone at this dealer is very nice especially Erv! He has been our service rep for 3 years now and jumps through hurdles to help you! Everyone at this dealer is very nice especially Erv! He has been our service rep for 3 years now and jumps through hurdles to help you! More

Very professional and curteous Dean was awesome - very step of the way starting with the scheduling to getting me a loaner, to explaining the Scheduled B service - a pleasure workin Dean was awesome - very step of the way starting with the scheduling to getting me a loaner, to explaining the Scheduled B service - a pleasure working with him More

Helpful and friendly customer service I highly recommend Mercedes Benz of St.Charles if your in the market for a new vehicle. Carol made the experience of buying a car hassle free and fu I highly recommend Mercedes Benz of St.Charles if your in the market for a new vehicle. Carol made the experience of buying a car hassle free and fun. Carol also went above and beyond from the moment we walked through the door through delivery of our new car, providing legionary customer service. More

Service It is very difficult to reach the service dept by phone to make an appointment. It required 3 phone calls and multiple "on hold" messages. Once the a It is very difficult to reach the service dept by phone to make an appointment. It required 3 phone calls and multiple "on hold" messages. Once the appointment was made, the actual service was excellent. More

In and out repair Mark was a great help getting my vehicle fixed fast. Car looked better than ever with a great wash. Thanks again for all the good work. Jayson Mark was a great help getting my vehicle fixed fast. Car looked better than ever with a great wash. Thanks again for all the good work. Jayson More

excellent service from Erv in the service dept. Erv J. IS OUTSTANDING REGARDING COMMUNICATIONS, KNOWLEDGE, and overall personality! he has been very helpful when it comes to decision making on a w Erv J. IS OUTSTANDING REGARDING COMMUNICATIONS, KNOWLEDGE, and overall personality! he has been very helpful when it comes to decision making on a wonderful 15 year old vehicle, More