Mercedes-Benz of St. Charles

Warranty work Fantastic warranty work. Loaner car offered not requested. Did I say fantastic service and customer service. I live in Belvidere over an hour from Fantastic warranty work. Loaner car offered not requested. Did I say fantastic service and customer service. I live in Belvidere over an hour from this location, but would gladly make the drive again. More

Quick Service Immediate response to my problem with follow up service to be done this week to determine what other maintenance will be needed to fix my car. Immediate response to my problem with follow up service to be done this week to determine what other maintenance will be needed to fix my car. More

Outstanding Service The folks in the Service Department at Mercedes-Benz of St. Charles do a great job, and make the service experience easy and convenient. Service is o The folks in the Service Department at Mercedes-Benz of St. Charles do a great job, and make the service experience easy and convenient. Service is outstanding; things are done right the first time... and they return your vehicle to you when promised. This Service Department is the only one that I trust to maintain my Mercedes. Highly recommended! More

The screw that ended the life of my tire Jack met me with roadside assistance and was as pleasant as any person could possibly be. Dean had my tire ordered and car repaired by 4pm the same d Jack met me with roadside assistance and was as pleasant as any person could possibly be. Dean had my tire ordered and car repaired by 4pm the same day. To top it off, my car was detailed back to new for value added to my service experience. All I can say is I was a very happy customer. Thank you guys! More

Exactly what I wanted We've been coming to St. Charles for service for years, so when it was time to get a new car we were hoping that we wouldn't need to go anywhere else. We've been coming to St. Charles for service for years, so when it was time to get a new car we were hoping that we wouldn't need to go anywhere else. We were going from an ML to a C, I had a specific list of what I wanted, and Zach found the exact match (all the way in Iowa). Zach was very straightforward with us, also explaining everything in great detail. It was our first time leasing, he made us comfortable with the process. Compared to previous car purchasing experiences at other places, this was a very straightforward and easy business transaction - exactly what I would expect from a Benz dealership. We're really happy with our new car and will not be shopping anywhere else. More

NEVER BUY A VEHICLE FROM THIS PLACE NEVER BUY FROM THIS PLACE. I dealt with sales associate, Andrew, and sales manager, Joel, about purchasing a used BMW. I agreed on a price and notif NEVER BUY FROM THIS PLACE. I dealt with sales associate, Andrew, and sales manager, Joel, about purchasing a used BMW. I agreed on a price and notified them that I had purchased my plane ticket to purchase the car the next day. I received a call from Andrew the next morning who tried to add additional fees to the sale. I then asked to speak with his sales manager, Joel who called me back five hours later and told me they sold the vehicle to another buyer for more money. Joel told me that his sales associates do not have the power to sale cars and that he is the only person that does. He also told me that he would not reimburse me for my plane ticket. DO NOT SHOP HERE! More

EXCELLENT EXPERIENCE, thanks to Andrew Sofiakis Today, we purchased an ML 350 SUV. Andrew was our salesman. He is an excellent asset to your sales team. He was extremely professional, courteous, fri Today, we purchased an ML 350 SUV. Andrew was our salesman. He is an excellent asset to your sales team. He was extremely professional, courteous, friendly, knowledgeable and a very patient sales associate.He excels in his customer service qualities. The time he spent teaching us the computerized system of our car was fantastic. He was very persistent in getting the deal put together. Thank You, Andrew More

Great service Dean P. always listens to my concerns and makes sure I'm comfortable with any work that's to be done. Him and his staff are always very friendly when Dean P. always listens to my concerns and makes sure I'm comfortable with any work that's to be done. Him and his staff are always very friendly when I come into the shop. More

Very pleased We had a very pleasant experience from start to finish and would recommend them to anyone . Can't say that all of our experiences with other dealershi We had a very pleasant experience from start to finish and would recommend them to anyone . Can't say that all of our experiences with other dealerships were this nice. More

GREAT! Always friendly and helpful. I was told what would need to be done, how long it would take, possible problems that might occur and the price. I alwa Always friendly and helpful. I was told what would need to be done, how long it would take, possible problems that might occur and the price. I always drop in and let Mark Matuszewski know my problem with my Doge Sprinter and we set up a time that is good for both of us and discuss all of the above. I arrive settle in to you lovely waiting room and relax while I wait for the job to be done. It is always great service. More