Mercedes-Benz of St. Charles

It was the coldest day during the polar vortex - I dreaded bring my car in but really need to and I had scheduled it - everyone was in a great mood and just pulling together to get through...with the dreaded bring my car in but really need to and I had scheduled it - everyone was in a great mood and just pulling together to get through...with the cold the parts took much longer to get and I was without my car much longer than expected - however each day I was called and updated - with an apology (which was kind but I did have a loaner) I just truely appreciated the honesty and consideration of my time given daily. More

I keep coming back because Dean Pontrelli makes my experience as smooth as possible. We live in the same town that is 45 minutes from St. Charles Mercedes so he picks my car up and brings me a loaner experience as smooth as possible. We live in the same town that is 45 minutes from St. Charles Mercedes so he picks my car up and brings me a loaner then drops it off after the service is complete. That is what I call A++++ Service. Thanks Erik White More

I have the given the ratings above because I thought the customer service I received was FANTASTIC! I did not have an appointment but my window was stuck and it was very cold outside. Dean was very empath customer service I received was FANTASTIC! I did not have an appointment but my window was stuck and it was very cold outside. Dean was very empathic and found someone to drive me to work so that I would not be late and had my car repaired by the end of the day. He then had someone pick me up. I could not be happier! More

I bring both of my Mercedes to St Charles for service and have always had a great experience. This location is not the closest to work or home, but I take it there anyway. have always had a great experience. This location is not the closest to work or home, but I take it there anyway. More

Mercedes-Benz of St Charles has been my choice for the last fifteen years in purchasing new vehicles for my family. I have found their service to be exemplary. The employees of Mercedes-Benz of St Char last fifteen years in purchasing new vehicles for my family. I have found their service to be exemplary. The employees of Mercedes-Benz of St Charles are professional, courteous and competent. I will continue to purchase and service my vehicles at Mercedes-Benz of St Charles due to the personal relationships I have developed with Craig Falkenthal and his staff. Sincerely, Terrence J. Bachner More

This was the best experience buying a car ever!! Andrew was great to work with. We felt we received wonderful service and got a great deal. was great to work with. We felt we received wonderful service and got a great deal. More

The team was very welcoming and efficient. Every promise was kept and they were very helpful in informing me about all aspects of the purchase and options with out being aggressive. They acted in a profess was kept and they were very helpful in informing me about all aspects of the purchase and options with out being aggressive. They acted in a professional way and provided excellent service. Everything was delivered as agreed to. More

Earv was wonderful from beginning to end. He was so accommodating with a loaner car. I would recommend Mercedes of St Charles to my friends and family. accommodating with a loaner car. I would recommend Mercedes of St Charles to my friends and family. More

Excellent Service, I gave St. Charles Mercedes all 5 star ratings because they are simply the best dealership around. I have bought many cars from many different dealers, they are without a doubt the easiest ratings because they are simply the best dealership around. I have bought many cars from many different dealers, they are without a doubt the easiest to work with. More

Good experience.....great service! Thanks Carol. I came to shop and ended up buying. I am enjoying the car. I will recommend this dealership to others. to shop and ended up buying. I am enjoying the car. I will recommend this dealership to others. More