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Mercedes-Benz of Sudbury

Sudbury, MA

4.9
3,106 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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141 Boston Post Road Rte. 20

Sudbury, MA

01776

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Showing 3,106 reviews

November 11, 2022

Two visits to get it fixed correctly final repair was not exactly what was diagnosed More

by Shaberski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abdul Khalid
Nov 14, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for the feedback. We sincerely apologize for any frustration or inconvenience this experience may have caused for you. Please don't hesitate to reach out directly if you'd like to discuss the situation in greater detail. Thanks again, Fahad Arshad - General Manager - farshad@herbchambers.com

November 10, 2022

Steve Boston snd Fred Romsey are simply THE best and the reason we are loyal to Foreign Motors West! Great service, professional, honest ! We can always trust their recommendations. More

by susanflorencesmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Boston
Nov 11, 2022 -

Mercedes-Benz of Sudbury responded

Steve and Fred are glad you had such a positive experience here, Susan! Thank you for being part of the Mercedes-Benz of Natick family!

November 10, 2022

Wonderful experience! Jonny Pham was thorough and helped me to understand the many features. We left feeling very confident that we could contact him at anytime if we had More

by kamaguire
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Boston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Rosenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kolls Oloko
Nov 10, 2022 -

Mercedes-Benz of Sudbury responded

This is what we love to hear! We're so happy that Jonny and Howard earned your 5-stars! We appreciate your business and look forward to seeing you again next time at Mercedes-Benz of Natick!

November 09, 2022

Everyone at the dealership was fantastic! ! Charlie was great to work with, and felt like I was cared for when making my purchase. More

by Kdmallet18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Scrymgeour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yatin Kamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Mercedes-Benz of Sudbury responded

Charlie and the team are proud to have made this a five-star experience! Thank you for coming to Mercedes-Benz of Natick!

November 08, 2022

So courteous and responsive - my customer service rep Brian is always helpful, professional and ensures all service is explained thoroughly. He keeps me informed thru process. Highly recommend this de More

by JMH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Mercedes-Benz of Sudbury responded

It's great knowing that our team has done their part to ensure a five-star experience for you! Thank you for leaving us your review! - Mercedes-Benz of Natick

November 05, 2022

Always treated great here. Our 4th Mercedes. Saena and Jonny made the experience easy, informative and fun. Top marks! More

by Bckl78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saena Nikolas
Nov 07, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for coming to Mercedes-Benz of Natick for another Mercedes-Benz purchase! Saena and Jonny are grateful to have you in the family! We'll see you at your next purchase!

November 04, 2022

Highlight of the experience was Jonny Pham, who provided an in-depth tutorial on all the bells and whistles. Patient, thorough, informative and extremely knowledgeable. Vito Argote led me through the purch More

by rsg151
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vito Argote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blaine, Master Technician, who identified and fixed the source of a near deal-breaking buzzy vibration. Five stars for Blaine as well.
Nov 07, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for the excellent review! We're so glad Vito had the opportunity to assist you with your purchase and that Jonny was able to familiarize you with all the great features in your new vehicle. Thanks for trusting Mercedes-Benz of Natick with your business. We hope to see you again in the future!

November 04, 2022

It was such a pleasure working with Saena. She was very helpful. Answered all my questions and was very knowledgeable about the car. She also gave me some good advice about my trade and poin More

by alexb0327
Recommend Dealer
Yes
Employees Worked With
Saena Nikolas
Nov 04, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for the excellent review! We're happy to hear Saena provided you with a wonderful experience and we look forward to seeing you again next time here at Mercedes-Benz of Natick!

November 04, 2022

Excellent dealership. Prompt attention to request with regard to the auto selected for review and inspection. More

by rfalcone516
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yatin Kamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafic Trawi
Nov 04, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for rating Mercedes-Benz of Natick fives stars! We're happy you enjoyed your experience and look forward to serving you again!

November 03, 2022

My Service Advisor, Brian Breidegam, worked closely with me to solve my challenge. My challenge was handled quickly and I felt assured that using a trained Mercedes Technician was the best way to move forwa More

by Joel Marcus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for the review, Joel! We appreciate you trusting Mercedes-Benz of Natick with your vehicle and are happy to hear Brian & the team could make the experience an efficient one for you. Take care and please don't hesitate to reach out if we can be of service again in the future!

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