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Mercedes-Benz of Sudbury
Sudbury, MA
2,934 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,934 reviews
June 29, 2022
Jonny was efficient and knowledgeable in setting up a new car. Made the transition very seamless and worked with our schedule. He continues to be highly accessible for any follow up questions. car. Made the transition very seamless and worked with our schedule. He continues to be highly accessible for any follow up questions. More
by Henrycobb2
June 28, 2022
Very accommodating, excellent communication in the service department. The problems with my vehicle were well explained by Mr. Romsey. service department. The problems with my vehicle were well explained by Mr. Romsey. More
by New customer to MB Natick
Employees Worked With
June 28, 2022
I felt the dealership is strong on customer focus. Called in the morning with an issue. Had my car in at noon, Diagnosed, worked done and on my way in short order. Called in the morning with an issue. Had my car in at noon, Diagnosed, worked done and on my way in short order. More
by Chuck
June 28, 2022
Johny was extremely resourceful, knowledgeable and courteous. Stellar communicator and professionalism. Highly recommended. Thanks for an awesome experience courteous. Stellar communicator and professionalism. Highly recommended. Thanks for an awesome experience More
by Pete D.
June 25, 2022
Jonny did a fantastic job teaching us about our new vehicle. He is very friendly and helpful - well done! vehicle. He is very friendly and helpful - well done! More
by rehughes1
June 25, 2022
Howard Rosenberg, Jonny Pham, and Danny Kaboub were great in assisting me with the purchase of a vehicle at Mercedes Benz of Natick. I am a very picky individual, and these gentlemen were able to accommodate in assisting me with the purchase of a vehicle at Mercedes Benz of Natick. I am a very picky individual, and these gentlemen were able to accommodate my needs. Jonny went over the fascinating features in detail, readjusted the sound system, and sent me a list of commands for the vehicle. He also is a great photographer. Howard showed me every vehicle I was interested in and was pleasant about it. The responses were always prompt and all questions were answered. The car was ready a few hours early than the original time. Danny was able to give me some numbers I was happy with, after two hours of going back and forth with the price. LOL. Staff members at this location are really friendly and make sure someone is helping you. The environment is clean, with sanitation solutions available at every table. Also, their coffee machine is BOMB!!! More
by Benzina
June 25, 2022
Everyone at the dealership makes you feel welcome. Johnny was fantastic at working us through the features of the car. A very knowledgeable and patient guy, with great communication skills. Johnny was fantastic at working us through the features of the car. A very knowledgeable and patient guy, with great communication skills. More
by Ntekpe
Employees Worked With
June 23, 2022
Excellent service Luis was great & work done in the time stated...fast in & out and he was not pushy and trying to get more work stated...fast in & out and he was not pushy and trying to get more work More
by yoop1
Employees Worked With
Guy who met me when I pulled in...greeter , Luis Aguasvivas
