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Mercedes-Benz of Sudbury

Sudbury, MA

4.8
2,935 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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141 Boston Post Road Rte. 20

Sudbury, MA

01776

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Showing 2,935 reviews

February 26, 2018

Great service! Great Service! Needed a possible leak looked at and A service done and they were more than accommodating as far as appointment time and length of serv More

by Bill1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2018 -

Mercedes-Benz of Sudbury responded

Thank you for the great feedback, Bill! Please let us know if any other service needs arise, as we are always happy to help! Best, Brad Craig, General Manager

February 25, 2018

Great Mercedes Service I bought my S350 at Mercedes of Natick 6 years ago and have had it serviced there since. I feel that the workmanship is excellent there. Even though I More

by PB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2018 -

Mercedes-Benz of Sudbury responded

Thank you for your review and compliments to our service team! I am so happy to know that Fred has been so helpful over the years. Thank you again for your recommendation! Best, Brad Craig, General Manager

February 25, 2018

First Class Experience Mercedes Benz of Natick is a top notch operation. Sales, financing and service are simple, efficient and rewarding. David Shobeiri sold me my vehicle More

by Augie7107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Costello, Zine Bentoudja, David Shobeiri
Feb 26, 2018 -

Mercedes-Benz of Sudbury responded

Thank you for the great feedback! I'm so glad you have had such positive experiences working with David, Zine and Ian. Thank you for your continued business and please let us know if any other automotive needs arise in the future, as we are always happy to help! Best, Brad Craig, General Manager

February 24, 2018

Service The staff at the service department was phenomenal. My sales person Cleopatra help me out and setting up the service which went as smooth as possible. More

by Jerrysbenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cleopatra Anderson
Feb 26, 2018 -

Mercedes-Benz of Sudbury responded

Thank you so much! We are incredibly fortunate to have Cleopatra and Brian on our team and I'm so happy to know you enjoyed working with them. I will be sure to pass along your kind words, and please let us know if there is ever anything we can do for you. Best, Brad Craig, General Manager

February 21, 2018

My Review of Gary Fine - Sales Rep Gary was an absolute delight to work with when buying my new GLC43Couple. He was so helpful in every way. I would definitely, recommend him to frie More

by Lesliewags1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Fine
Feb 21, 2018 -

Mercedes-Benz of Sudbury responded

Thank you, Leslie, for sharing this great feedback! I'm so happy to know that Gary was able to assist you. Thank you for sharing your recommendation and enjoy your new GLC! Best, Brad Craig, General Manager

February 20, 2018

Quick and excellent service by Brian Both car loaner service and car service desk were helpful and quicker. This is my third time ( 3rd year) service and I had same experience. More

by Abhi Merc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2018 -

Mercedes-Benz of Sudbury responded

Thank you so much for your recommendation! Best, Brad Craig, General Manager

February 18, 2018

Exceptional From the time I pulled into the dealership to the time I picked up my car from Service I was treated with exceptional service. This dealership is the More

by diamond1066
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
Feb 19, 2018 -

Mercedes-Benz of Sudbury responded

Thank you for the kind words! I couldn't be happier that you enjoyed your experience here at our dealership and that Luis and our service department were able to provide you with such exceptional service. Thank you again! Best, Brad Craig, General Manager

February 17, 2018

C63 AMG Purchase Gary was/is truly an outstanding and professional salesperson. The purchase of our C63 AMG was an enjoyable experience. We wouldn't think twice about More

by Ellen & Russ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zine Bentoudja, Shahien Shobeiri, Cong Truong, Gary Fine
Feb 19, 2018 -

Mercedes-Benz of Sudbury responded

Thank you, Ellen and Russ, for taking the time to share your experience with us online and post this wonderful review. If you have any questions or concerns, please don't hesitate to reach out, we are always happy to help. Thank you again! Brad Craig, General Manager

February 11, 2018

Service advisor review Service advisor excellent. Demonstrates expertise in his role, provides answers to my questions, and I always have some. Responsive to my concerns, tr More

by Sammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2018 -

Mercedes-Benz of Sudbury responded

Thank you so much for the great feedback, Sammy! We really appreciate your business and I'll be certain to share your compliments with Fred and the rest of the team. Until we have the opportunity to work with you again, take care! Best, Brad Craig, General Manager

February 05, 2018

Service for battery drain. The issue was searched to guarantee what was causing the problem. No verifiable cause was found after analysis so maybe just something loose. Now fine More

by Lovetodrive
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2018 -

Mercedes-Benz of Sudbury responded

Thank you for your service feedback. We look forward to the opportunity to serve your automotive needs for many more years to come! Best, Brad Craig, General Manager

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