Mercedes-Benz of Sudbury

Vito Argote was very helpful throughout and made it a wonderful shopping experience. Also, his follow up phone call was very helpful with setting up my account. wonderful shopping experience. Also, his follow up phone call was very helpful with setting up my account. More

Great service and good communication so I knew exactly what was going on with my car. what was going on with my car. More

I had the pleasure of meeting Charles Scrymgeour for the first time in 2016 when looking to lease my daughter's first vehicle. He made us both feel very comfortable and helped us choose something that not o first time in 2016 when looking to lease my daughter's first vehicle. He made us both feel very comfortable and helped us choose something that not only my daughter would like aesthetically but, more importantly, would feel safe driving in all aspects. We came in for routine vehicle maintenance for her vehicle and each time made it a point to stop at Charles desk to say hello, where he would always greet us with the biggest, most welcoming smile on his face. My daughter maintained her vehicle throughout the lease, and three years later, we came right back to Charles. We signed another lease with him, and just like before, he helped us make the right choice and ensured to deliver only the best for my daughter. I witnessed firsthand just how professional the team at Mercedes-Benz of Natick can be, and when it came time to look for a car myself, I knew exactly where to go. Charles made me so comfortable throughout the whole process that I went into the dealership looking for a lease and ended up leaving with my first Mercedes-Benz purchase. I am extremely happy with the choice I made in a vehicle, and it would not have been possible without Charles. He took the time to teach me himself all the various functions the vehicle had to offer on the day of delivery. I could see just how much care he had for the big steps of the process and even more so for the small ones, which he demonstrated with the utmost patience. I recommend Charles one hundred percent and truly thank him for his attentiveness and professionalism in every way. If I could, I would go on for days about Charles, because there are honestly not enough good words to be said about his person. He is more than just a sales consultant; he is a true friend to all of his customers, and I am thankful to be considered one! More

Mercedes-Benz of Natick has consistently exceeded our company's expectations over the years! We attribute much of our positive experience with the dealership to Charles Scrymgeour in the sales department company's expectations over the years! We attribute much of our positive experience with the dealership to Charles Scrymgeour in the sales department. The unwavering trustworthiness, customer-focused approach, and impressive negotiation skills this man possesses have not only secured our repeat business but also cultivated a friendship with our company. As a loyal customer, we can confidently attest to the dealership's commitment to excellence. We strongly recommend Mercedes-Benz of Natick, especially with Charles at the helm, to anyone in search of a superior vehicle purchasing experience. The dedication to customer satisfaction exhibited ensures a long-lasting and rewarding relationship for both parties involved! More

I have been buying and leasing cars from them for 25 years. They’ve a Ways been professional and easy to deal with. There service is outstanding. years. They’ve a Ways been professional and easy to deal with. There service is outstanding. More

Fred is exceptionally helpful. Explains what repairs are done needed on car if any while undergoing maintenance. Explains what repairs are done needed on car if any while undergoing maintenance. More

The service is great. Fred seemed to really care and I appreciated the follow up Fred seemed to really care and I appreciated the follow up More

Thanks to Mr. Vito Argote and his team. He was very helpful in choosing a new vehicle. It was a very professional service. I am very satisfied. Vito Argote and his team. He was very helpful in choosing a new vehicle. It was a very professional service. I am very satisfied. More

It used to be friendly and customer oriented. That got lost during the last two years. I have been a customer since 1999 and, it seems, it means nothing. I already got my wife a car from another That got lost during the last two years. I have been a customer since 1999 and, it seems, it means nothing. I already got my wife a car from another dealership. When my lease will end later on this year I’ll be going there too. Generally, the current management team is busy managing their job security. They could care less for their customers. Too bad. More

Had a really good service experience at MB of Natick. Both service manager and service advisor were outstanding. -Jason W Both service manager and service advisor were outstanding. -Jason W More