Mercedes-Benz of Sudbury

We have a awesome experience with Franco, Yatin and Jonny and Viktoria!This is our second purchase Mercedes and we will definitely come back again for the next Mercedes! and Viktoria!This is our second purchase Mercedes and we will definitely come back again for the next Mercedes! More

Vito was wonderful to work with. It was a quick easy decision to buy a car from him! It was a quick easy decision to buy a car from him! More

Jonny took the experience at Mercedes Benz of Natick to the next level with his help going over the features of my car and setting up the Mercedes Me app while showing the life hacks in the app. He's very the next level with his help going over the features of my car and setting up the Mercedes Me app while showing the life hacks in the app. He's very kind and professional, and I would highly recommend booking time with Jonny to go over features for your new car! Definitely ask for him when you're in. More

Excellent service. The sales team were very nice and informative. Sara who was assigned to us answered all of our questions and really helped us find the perfect car fo The sales team were very nice and informative. Sara who was assigned to us answered all of our questions and really helped us find the perfect car for us. She really made us feel we could ask any questions regarding our purchase and went above and beyond finding answers that were not readily available. More

Fred Romsey is an outstanding service rep. There is excellent attention to detail and he is very responsive. There is excellent attention to detail and he is very responsive. More

I recently had the pleasure of dealing with Jay at Mercedes Benz of Natick, and I am thrilled to share my outstanding experience. From the moment I walked in, Jay's professionalism and expertise shone Mercedes Benz of Natick, and I am thrilled to share my outstanding experience. From the moment I walked in, Jay's professionalism and expertise shone through, making the entire process seamless and enjoyable. The Mercedes Benz product line speaks for itself, and Jay's knowledge further enhanced my understanding of the features and benefits. It's evident that he takes pride in representing a brand known for excellence. What truly stood out was Jay's commitment to customer satisfaction. He went above and beyond to ensure all my queries were addressed, providing a level of service that reflects Mercedes Benz's reputation for luxury and quality. I wholeheartedly recommend Mercedes Benz of Natick, and specifically, Jay, to anyone in search of an exceptional automotive experience. Five stars well-deserved! More

Jonny is excellent, very friendly, and helpful in helping me set up my Mercedes remote starter app MBrace for my Mercedes! me set up my Mercedes remote starter app MBrace for my Mercedes! More

I have bought three cars with this dealership and happy with my purchases so far. with my purchases so far. More

Jonny is amazing , he was able to set up a same day visit to see him and help me set up my first time set up my Me Connect App. He was able to set up a time after work with me and was very pleasant experienc to see him and help me set up my first time set up my Me Connect App. He was able to set up a time after work with me and was very pleasant experience, very exciting to learn many useful benefits of the app and my phone. He was able to also walk me how to use the app and offered a future lesson to go over my vehicle orientation at the end of the week I can’t wait! Thank you so much for your service and assistance Jonny you are the best of the best! More

I wanted to share the bad dealership practice I encountered recently with Mercedes Benz Natick during my process of buying a used car Acura RDX. I worked with the Salesperson Dakotta and her sales encountered recently with Mercedes Benz Natick during my process of buying a used car Acura RDX. I worked with the Salesperson Dakotta and her sales manager Nick. I agreed to pay the full list price for the vehicle and they agreed to replace all the tires based on their safety inspection. With this agreement, they allowed my request to bring the vehicle to the Acura car dealer for a used car check. After the car inspection, I called the salesperson to let her know that there were no major safety issues found other than tire replacement and refilling some essential fluids and I am interested in moving forward. She mentioned that I needed to deposit $1000 for the vehicle. I told her that I was willing to pay the amount and asked whether they could take care of the findings in the used car check report. She mentioned that she would call me right away after checking with her manager. She didn't call me back so I called her and left a voicemail. After a few minutes, I called her manager Nick. Nick asked me to send the used car check report by responding to his email and he will call me back after going through the report. I emailed him the report. He didn't call me back that evening. The next day morning, I called the salesperson Dakotta and left her a voicemail. I didn't receive a call from her. After an hour, I called Nick to follow up on what he said last night. Nick told me that he sold the car that I was interested in to another person and he would be happy to look for another similar vehicle. I was disappointed with his response given all the time I spent during this process and paying to inspect the vehicle. After my conversation with Nick, I called Mercedes-Benz, Natick General Manager Fahad Arshad and reported this practice. He asked me for the names of the salespeople I worked with and said he would give me a call if there was anything he could do. After a few days, I still saw this particular used car in the CarMax listing but this time they updated the seller description saying that this car went through the inspection at the Acura dealer. I didn't receive any call from Mereceds-Benz of Natick. I understand the dealers have a choice of selling their car to anyone but I felt there was a lack of open communication and demonstrated their bad dealership practice. I hope Mercedes Benz of Natick's leadership team takes some action to gain the trust of their customers and prospects. More