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Mercedes-Benz of Sudbury

Sudbury, MA

4.8
2,952 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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141 Boston Post Road Rte. 20

Sudbury, MA

01776

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Showing 2,952 reviews

December 24, 2023

Brian from the service department delivered outstanding support. He assisted me in scheduling the appointment and ensured that the issue was thoroughly addressed. It was truly a five-star experience! More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Mercedes-Benz of Sudbury responded

Hey Larry, thank you for the 5-star rating! We're delighted to know that Brian from our service department provided you with outstanding support at Mercedes-Benz of Natick. We always aim for a five-star experience! Safe travels!

December 23, 2023

Great polite people when buying car but when I had problem with car I never felt so disrespected and treated so rudely in my life dealing with this dealer. Dont buy used car here please go elsewhere More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Romsey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Breidegam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Tsamis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Aguasvivas, Abdul Khalid
Jan 02, 2024 -

Mercedes-Benz of Sudbury responded

John, We're sorry to hear about your experience. We strive for respect and professionalism in all interactions, so it's dismaying to learn that you felt otherwise. Your feedback is important as we continually aim to improve our service quality. Please reach out directly if you're open to discussing this further or have any other concerns. Thank you, Fahad Arshad - General Manager - farshad@herbchambers.com

December 23, 2023

Jonny and Drew did a great job walking me through my first Mercedes purchase . Thank you. More

by Keith Cromack
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Gourgue
Dec 27, 2023 -

Mercedes-Benz of Sudbury responded

Hi Keith! Congratulations on your first Mercedes purchase! Thank you for leaving us this five-star review and kind words about Jonny and Drew from our sales team at Mercedes-Benz of Natick! We'll see you next time!

December 23, 2023

Wow. What an amazing customer experience working with Jonny to learn about our new EQE. Incredibly knowledgeable, patient and helpful. More

by Brad
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Trebicka
Dec 27, 2023 -

Mercedes-Benz of Sudbury responded

Hi Brad! We're delighted to know that Jonny provided you with an amazing experience at Mercedes-Benz of Natick. We hope you enjoy your new EQE!

December 23, 2023

The best guys Jonny and Vito help me with everything to the process and learning my car More

by AGuzman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Argote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Mercedes-Benz of Sudbury responded

Hey Guzman, thank you for the 5-star rating! We're delighted to hear that Jonny and Vito provided you with exceptional assistance throughout the process and helped you understand your car better. We hope to see you next time! Enjoy your new ride!- The Mercedes-Benz of Natick Team

December 23, 2023

Jonny is exceptional! I purchased my EQE and spent a few hours with him. His knowledge, tech expertise, professionalism, attention to detail and obsession with providing a More

by deirdre.evens
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Trebicka
Dec 27, 2023 -

Mercedes-Benz of Sudbury responded

Hi Deirdre! We're delighted to know that Jonny's expertise and dedication made your experience at Mercedes-Benz of Natick exceptional! We appreciate the kind words about our team, and we hope you enjoy every mile in your 2023 Mercedes-Benz EQE.

December 21, 2023

Efficient and detail oriented and totally focused on making positive experiences for his new customers More

by KatharineL
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Gourgue
Dec 21, 2023 -

Mercedes-Benz of Sudbury responded

Hey Katharine, thank you for the 5-star rating! We're delighted to know you had a positive experience at Mercedes-Benz of Natick. We look forward to serving you again!

December 20, 2023

Outstanding service from Jonny Pham—knowledgeable, patient, and personalized. Mercedes-Benz of Natick exceeded expectations. Highly recommend for a smooth car-buying experience. Jonny, Steve, and Yati More

by Forbes Lee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Boston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yatin Kamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Mercedes-Benz of Sudbury responded

We're delighted to know that our team at Mercedes-Benz of Natick exceeded your expectations and provided you with a seamless car-buying experience. It's great to learn about the outstanding service from Jonny, Steve, and Yatin! We appreciate your recommendation - thank you for choosing us!

December 20, 2023

Sara prince was wonderful and very helpful. She made my experience exceptional. I love my car. More

by Brooksiac
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sara Prince
Dec 20, 2023 -

Mercedes-Benz of Sudbury responded

Thank you for trusting Mercedes-Benz of Natick with your business! Sara & the team are thrilled to hear you're loving your new vehicle and hope to work with you again in the future!

December 20, 2023

Charles is outstanding! I purchased an E Class and an S Class from Charles this year. Truly the best experiences I've ever had with an automotive sales professional. Charles More

by MPC
Recommend Dealer
Yes
Employees Worked With
Charles Scrymgeour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Mercedes-Benz of Sudbury responded

We're delighted to know that Charles was able to provide you with the best experiences! His unique expertise and perspective certainly make him a valuable part of our Mercedes-Benz of Natick team. We appreciate your kind words, and we look forward to assisting you in future transactions. Safe travels in your E Class and S Class!

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