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Mercedes-Benz of Sudbury

Sudbury, MA

4.8
2,951 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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141 Boston Post Road Rte. 20

Sudbury, MA

01776

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Showing 2,951 reviews

December 08, 2023

Johnny was excellent! He is very knowledgeable and was incredibly helpful in going over the features of my new car. He took the extra time to come to my home to pair my g More

by LB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Howard Rosenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kolls Oloko
Dec 11, 2023 -

Mercedes-Benz of Sudbury responded

We're glad to know that Johnny was able to assist you effectively with your new car at Mercedes-Benz of Natick. It's great he could answer all your questions and even help pair up your garage! Safe travels!

December 08, 2023

Jonny and Steve has been great throughout the whole process of buying my new Mercedes. Coming out of my old Mercedes into my new one it is completely a whole new car and technology that I thought would More

by AI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Boston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yatin Kamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Mercedes-Benz of Sudbury responded

We're delighted to know that Jonny & Steve made your transition into a new vehicle a smooth and enjoyable experience. It's great to hear you've been having fun learning about all the awesome new features! Thanks for sharing this positive experience and please don't hesitate to reach out if our Mercedes-Benz of Natick team can be of service again in the future!

December 06, 2023

I have never experienced the attention to detail that I received from Jonny when he so willingly explained all the features of my new car. His kind, demeanor and clear explanations were a true joy to beho More

by Carole G.
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Mercedes-Benz of Sudbury responded

Hey Carole, thank you for the 5-star rating! We're delighted to know that Jonny provided you with a detailed and informative experience at Mercedes-Benz of Natick. We hope to see you next time! Enjoy your new car!

December 04, 2023

Good but no one seems to know all of car’s technology. First technician could not figure out why high beams could not go on. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
Dec 05, 2023 -

Mercedes-Benz of Sudbury responded

Paul, we appreciate your feedback and apologize for any confusion regarding your vehicle's high beams. Thanks for bringing this to our attention and please don't hesitate to reach out if we can be of further assistance. Respectfully, Fahad Arshad - General Manager - farshad@herbchambers.com

December 04, 2023

Excellent experience from working with Bill in service, to Charles in sales, to Jonny explaining the technicals of the car. More

by jkshumrak
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Charles Scrymgeour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Lawson, Jonny in tech support
Dec 05, 2023 -

Mercedes-Benz of Sudbury responded

Thank you for the 5-star rating! We're delighted to know that Bill, Charles, and Jonny from Mercedes-Benz of Natick provided an excellent experience. We'll see you next time! Enjoy your new ride!

December 03, 2023

Friendly, helpful staff. My time at the dealership was never stressful. Purchasing my car was fairly easy and Brian answered all of my questions. More

by Gailb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Trebicka
Dec 05, 2023 -

Mercedes-Benz of Sudbury responded

Hi Gail! We're delighted to know you had a stress-free experience at Mercedes-Benz of Natick. It's great that Brian was able to assist and answer all your questions! Enjoy the ride in your car!

December 03, 2023

Jonny was very helpful in showing us all the features of our new car! He’s so knowledgeable and patient! Thank you, Jonny! You made our experience even better. More

by Aaabo2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Mercedes-Benz of Sudbury responded

We're so glad to know that Jonny was able to assist you in understanding all the features of your new car at Mercedes-Benz of Natick. Thanks for sharing this positive feedback, and enjoy your new ride!

December 02, 2023

Brian was great. ! I called today and even tho the service department being completely booked, Brian made sure to get my vehicle in for service. Completely satisfied, More

by Pweezy1617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Mercedes-Benz of Sudbury responded

We're glad to know that Brian was able to accommodate your vehicle for service despite our busy schedule at Mercedes-Benz of Natick. It's great to hear about your satisfaction and the excellent communication you experienced. Thanks for rating us 10/10!

December 02, 2023

Jonny was extremely helpful when showing us the functions of our new car, from setting up the phone app to demonstrating features on the car itself. He is very knowledgeable and patient. We also had an excel More

by SG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Argote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Huard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kolls Oloko
Dec 05, 2023 -

Mercedes-Benz of Sudbury responded

Thank you for the 5-star rating! We're delighted to know that Jonny, Vito, Kolls, and Dominic were able to provide you with an excellent experience at Mercedes-Benz of Natick. We appreciate your kind words and hope to see you next time! Enjoy your new car!

December 01, 2023

When I first walked into Mercedes, I was greeted by their receptionist Sharon, who was the absolute sweetest! She was so kind, friendly, and always smiling. I was then helped by Brian T, the salesman, who wa More

by mronan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharon Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Huard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kolls Oloko, Brian Trebicka
Dec 01, 2023 -

Mercedes-Benz of Sudbury responded

Thanks for the glowing review! It's great to know that Sharon, Brian, and Kolls all contributed to your positive car-buying experience at Mercedes-Benz of Natick. Thank you for trusting us with your business! We appreciate you recommending us and look forward to assisting you in the future! Have a great ride!

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