Mercedes-Benz of Sudbury

Jonny Pham's last name should be spelled "phenom! " Jonny is an adept, deeply knowledgeable about every aspect of Mercedes' technical features and details. He is warm, patient and a joy to interact wi " Jonny is an adept, deeply knowledgeable about every aspect of Mercedes' technical features and details. He is warm, patient and a joy to interact with and be coached by! There is no question beyond his ability to answer, demonstrating and teaching and noticing how and with what degree of confidence you are learning at and absorbing the material so he can optimize for your individual learning style. A true gem in all respects! More

Charles is very professional, knowledgeable and patient with all of our questions. He always makes you feel that he is looking out for our best interests and provides opportunities for us to learn in dept with all of our questions. He always makes you feel that he is looking out for our best interests and provides opportunities for us to learn in depth the features of the GLC 300. It is always a comfort working with him!! Peter C More

Super knowledgable resource Good communicator Very helpful car briefing Feel very comfortable with the features and resources in my new car helpful car briefing Feel very comfortable with the features and resources in my new car More

Great experience got my job done quickly and came out great. The woman at the front was very knowledgeable and polite, I believe her name was Savannah. I’ll be going back when I need service! great. The woman at the front was very knowledgeable and polite, I believe her name was Savannah. I’ll be going back when I need service! More

Quick and Attentive, car always runs excellent after service. Good communication and seamless rental pickup experience. service. Good communication and seamless rental pickup experience. More

Dakota and Jonny are excellent! Very helpful with my new Mercedes purchase and tutorials! Highly recommended to go see these specialists! Very helpful with my new Mercedes purchase and tutorials! Highly recommended to go see these specialists! More

Jonny is extremely knowledgeable and was very patient showing me each of the cars features. He took his time and didn’t rush me or make me feel silly when I asked questions. I highly recommend scheduling showing me each of the cars features. He took his time and didn’t rush me or make me feel silly when I asked questions. I highly recommend scheduling an appointment or several appointments with him! Thanks Jonny for your assistance! More

Jonny is well experienced, knowledgeable, will recommend his services to everyone! Steve Boston was very good, very professional, this is my fourth purchase through him. Kolls was very nice and helpfu his services to everyone! Steve Boston was very good, very professional, this is my fourth purchase through him. Kolls was very nice and helpful. It was a very satisfying purchase and experience working with the team at Herb Chambers Mercedes of Natick. More

I endorse Jonny and Vito’s exceptional expertise, friendly demeanor and outstanding professionalism. Highly recommend them to anyone! friendly demeanor and outstanding professionalism. Highly recommend them to anyone! More

I took my car in for an unexpected suspension malfunction that was not safe for me to drive it. I didn’t ask for a specific service manager as this is the first time my car goes there. I couldn’t get my se that was not safe for me to drive it. I didn’t ask for a specific service manager as this is the first time my car goes there. I couldn’t get my service manager to give me a timely update on the initial problem assessment. 4 hours after my appointment and no update as we went well into the afternoon, I had to reach out via phone and txt multiple times to finally get him to respond with an update. On the second day after the suspension is fixed, the dealership wasn’t able to arrange a ride for me to go pick up the car so I had to arrange a ride with Mercedes Me on my own. Finally, when I informed my service manager that I am on my way, he simply replied with “Ok” via txt. He didn’t tell me to ask for him when I arrived. After I got home with my car, I noticed that a car wash towel and a window spray bottle were left on my back seat. Clearly my service manager didn’t even bother to walk through my car before signing off that it’s ready. I recently moved to Boston from San Francisco and am looking for my goto Mercedes dealership/service. I took my car to Mercedes of Boston a few months ago for a regular service and it was a great experience (including shuttles to and from my office on the service day). Natick is closer to my house so I decided to go there this time but after this experience, I don’t think I will go back. My experience with Natick Mercedes is really not to the standard of other MB dealership. More