Mercedes-Benz of Union

I leased a vehicle from Ray Catena, Union, NJ in November 2012. I dealt with salesman Tim Lohrfink. He was very helpful. He was extremely patient and did not apply any sales pressure. Every step of the way h 2012. I dealt with salesman Tim Lohrfink. He was very helpful. He was extremely patient and did not apply any sales pressure. Every step of the way he made the experience very easy. I would definitely go back and work with him again. More

We can not offer enough praise to Ed for all his hard work in putting us into our new Mercedes ML350. His initial introduction to us during which time he said I can leave you alone or stay and help with work in putting us into our new Mercedes ML350. His initial introduction to us during which time he said I can leave you alone or stay and help with any questions about the vehicle you may have showed that he was not just a run of the mill salesman looking to make a deal. It was truly a pleasure working with him every step of the way. I never felt pressured and he was extremely knowledgeable and courteous. It was refreshing to work with a dealer where the salesman handles the transaction from start to finish (including all that annoying purchase paperwork). The transaction was flawless and again a pleasure!! Not only do I highly recommend Ray Catena based on this experience, I would suggest you work with Ed for your purchase. More

I am a contractor, and I am always used having sales people try to sell me everything they possibly can with out ever asking what I need. Doug was much more then I can expect from an individual in custo people try to sell me everything they possibly can with out ever asking what I need. Doug was much more then I can expect from an individual in customer service. He has went above and beyond to meet my needs. He was understanding over the fact that this was a big decision for me and did not attempt to put any sales tricks to get me locked into some thing I didn't want. I am glad that there is still honest hard working people out there. The facility is also amazing, and all other staff seemed very friendly. I am proud to call my self a Ray Catena customer. An outstanding experience! More

I can only judge the dealership by the competence of the salesperson, and how he/she pulled together all the details of our purchase and made our buying experience positive or not. Doug Spinoza followed-up salesperson, and how he/she pulled together all the details of our purchase and made our buying experience positive or not. Doug Spinoza followed-up on all requests for information and provided all the answers to our questions. Doug was knowledgeable and offered many suggestions that improved our buying satisfaction. Another local dealer made initial contact, but never called us back. We were thinking of buying from an out of state dealer, but Doug's outstanding effort and interest in us led to us to forgetting that idea. Congratulations to Ray Catena for selecting such a professional salesperson. Would I suggest that a relative buy from Doug, in a heartbeat. More

Chris Popin was our sales representative and we had and outstanding experience. He was knowledgeable and friendly. He met out price point and did everything he could to be sure we were in the car of our outstanding experience. He was knowledgeable and friendly. He met out price point and did everything he could to be sure we were in the car of our dreams. We are leasing a GL 450. Both my husband and I found Mr. Popin to be very forthright and honest from beginning to end of the sale. It was clear that his goal was to provide excellent customer service and build a relationship with us to ensure our satisfaction with our car and experience. Sincerely, Jennifer and Robert Davis More

Joe Natale was extremly professional and personal. Having a wondeful human being like Joe Natale on your team has to be refrshing. I'll assume his energy, good nature and disposition is contagious for the en a wondeful human being like Joe Natale on your team has to be refrshing. I'll assume his energy, good nature and disposition is contagious for the entire enviroment! Kudos and Thank You! More

Showroom is well kept. Chris the salesperson attend to our needs in a professional but friendly manner. He made us feel that we are an important customer listening to what our concerns are rather than fo our needs in a professional but friendly manner. He made us feel that we are an important customer listening to what our concerns are rather than force selling the car. More

Everyone at this dealership was extremely friendly from the moment I walked in. They were very patient and didn't try to force me into a car. There were no surprise fees or changes in costs or rates!! O the moment I walked in. They were very patient and didn't try to force me into a car. There were no surprise fees or changes in costs or rates!! Overall it was a perfect experience!!! More