Mercedes-Benz of the Woodlands

Excellent Road service with Mr Wong was outstanding, young man had a great attitude and stearred me to the dealership for four new tires. Service writer Liz Ri Road service with Mr Wong was outstanding, young man had a great attitude and stearred me to the dealership for four new tires. Service writer Liz Rincon was friendly and had a great attitude, wait time was a little long for new tires and alignment, however I didn't realize they did a ten point inspection at the same time. Great dealership, great road service, great service dept, and great service writer. Thanks for the Great Experience. More

Great service, amenities, and overall experience I found a used truck for a good price using cargurus.com. The truck happened to be at Mercedes-Benz of the Woodlands, and since it was a long drive, I found a used truck for a good price using cargurus.com. The truck happened to be at Mercedes-Benz of the Woodlands, and since it was a long drive, the earliest I could make it was the weekend. They have a very good website, and you can fill out most of the credit and trade-in information online. I got a quick online quote for my trade-in, filled out the credit app, and put a deposit down to hold the truck. We had an appointment at 11am, but arrived a little early on Saturday. Kriss was having the truck washed, so we wandered around the dealership looking at very expensive cars in the meantime. I can sum up the aesthetics by saying this is the most posh dealership I've seen; marble floors, interesting planer waterfall fountain, well-stocked coffee bar, very clean service garage, etc. When the truck was ready, we met Kriss outside and took it for a test drive. The first thing I noticed was the smell - this truck had obviously belonged to a heavy smoker. Another negative was that there were several small, but noticeable flaws on the interior; scratches on the nice leather, dash, etc. They happened to have another truck of the same model, so I asked Kriss if we could drive it as well. He was very accommodating and within two minutes we were taking the other truck for a spin. The second truck was in much better shape, and, though more expensive, was still a good price. All said, the process from start to finish took about 2 and a half hours, but it was a very comfortable 2.5 hours. We sat at a table in the snack/coffee bar area, and Kriss brought me forms to sign when he needed a signature. The dealership caters lunch every day for customers, and that day they had eggrolls and sandwiches. The drink fridge is very well stocked: starbucks bottled frappacinos, bottles Texas Teas, juice, Fiji water, etc. My only negative is that they ended up giving me significantly less for my trade than quoted online - even though I was very honest when answering questions regarding condition. That said, they still offered more than kbb.com trade value, so I can't really complain. All in all, this was a very pleasant experience and Kriss was an excellent facilitator. More

quality of personnel and service justifies cars' cost. The overall sense of competence and helpfulness was evident the moment we walked in the door of this dealership. Mike Lange and the other folks The overall sense of competence and helpfulness was evident the moment we walked in the door of this dealership. Mike Lange and the other folks we dealt with met our every need, In part because they understanding full well how much we (and no doubt many other Mercedes owners) treasure their MB vehicles. No doubt this dealership's employees have lots to do each and every day; and much of it must be of a repetitive nature. Nevertheless, during our visits to Mercedes-Benz of the Woodlands, we are always made to feel special, and they let us know that they will do whatever it takes to meet our service/repair expectations--which, by the way, they have done each and every time. Take it from me You just can't go wrong doing business with Mercedes-Benz of the Woodlands. More

An Exceptional buying experience from an Exceptional Team Last July I decided to upgrade my wife’s 2008 C300 to a 2013 E350. I test drove several E350s here and the dealership down the street. I previously bo Last July I decided to upgrade my wife’s 2008 C300 to a 2013 E350. I test drove several E350s here and the dealership down the street. I previously bought 3 Mercedes from the other dealership and wanted to give them a fair chance. Although the vehicles at both places were superb, I thought the size of the vehicle was not a good fit for my wife. I decided to buy her a brand new C300 instead of the used E350. While at the dealership down the street I mentioned this to the salesman (John Nguyen) after test driving the 2013 E350. He told me that I would not be interested in the new C300 because they had 4 cylinder engines. I was shocked at his statement since (1) I am the customer (2) the new vehicle was about $12,000 more than the used E350. I thanked him for his time and went to Mercedes Benz of The Woodlands. I arrived at Mercedes Benz of The Woodlands and was warmly greeted by Nick Botusan. He was very professional, yet very personable. I test drove the 2013 E350s there just to reassure my decision to go with the new C300. Afterwards Nick showed me several new C300s with a variety of colors and packages. I settled on one and started the negation phase of the purchase. This was an absolutely “no pressure” purchase. Nick continued to make sure that I was satisfied with each step of the purchase process. He promptly answered all my questions and concerns. During the negation I was introduced to the General Sales Manager Joe Drago, who was instrumental in reaching an agreeable purchase price. I then had the pleasure of meeting Finance Manager Arturo Gutierrez who worked hard finding an excellent finance rate that beat my credit union. Again I have to say that all these gentlemen catered to my needs and gave me a feeling of confidence that I made a solid deal. BTW, after six months of driving her new C300, my wife is really happy with the new design. I will continue to refer customers to Mercedes Benz of The Woodlands sales and service departments. One quick note: I have dealt with Service Manager Anthony Walding for many years and was happy to see him join the TEAM. More

Superior experience On a consistent basis Mercedes Benz of the Woodlands by far exceeded my expectations! Service Advisor, Liz Rincon displays professionalism and exped On a consistent basis Mercedes Benz of the Woodlands by far exceeded my expectations! Service Advisor, Liz Rincon displays professionalism and expedite customer service at all times! Thank you for providing shuttle service, your driver was very courteous! More

Liz Rincon is always outstanding ... Experience is great there so smooth and professional. I will have another mb just to enjoy that dealership and their attention.... It is really differ Experience is great there so smooth and professional. I will have another mb just to enjoy that dealership and their attention.... It is really different . More

Truly outstanding I have been a Mercedes owner for for 12 years I am driving my third Mercedes, the first that I bought at the Woodlands dealership, by the way if your I have been a Mercedes owner for for 12 years I am driving my third Mercedes, the first that I bought at the Woodlands dealership, by the way if your looking to buy a car Jaclyn my sales person is in a class all by herself, I am sure they have other outstanding sales people there as everyone has been so helpful but she is tops in my book. Everything has been easy, fair and accurate, what more can you ask for in what most would consider unpleasant necessities ( buying and servicing a car). I followed my service representative Richard, from the dealership I use to do business with when he left the place just wasn't the same and I was a customer there for almost 10 years. I guess what I love most about Richard is he always goes the extra mile, keeping me informed throughout the service process he is very knowledgeable about all the different types of vehicles and gives me good advice on servicing. as an example I brought my wife's C.L.K. 350 in for a window washer issue and he suggested I get the front brakes replaced as they were about to go into the warning light notice he knew I would just be back there in a week or so and was respectful of my time, because I trust him unquestionably and he knows my lifestyle I appreciated him thinking that why should I have to just be back there soon. I can go on and on, but I have to get back to work. A very satisfied customer, Joe Natoli More

excellent service in a timely manner. Reservations insure prompt attention to your auto. Very good service performed while I waited. Loaner available for extended services. Good location f Reservations insure prompt attention to your auto. Very good service performed while I waited. Loaner available for extended services. Good location for me coming from north of Houston. More

the best service experience I would like to recognize Mike Lange for the outstanding service he provided to us on our first visit to this dealership, not only he was ready for u I would like to recognize Mike Lange for the outstanding service he provided to us on our first visit to this dealership, not only he was ready for us but time the time to give us a tour of the facility and introduce us to some of the personnel. the repair service was prompt, complete and all the items were repaired and explained to us, he also follow up a few days later to insure that all was well and to tell us that a part had arrived foe us to pick up. More

Great Experience I've been waiting for The Woodlands to have a Benz dealership and I can say it's been worth the wait. It is by far one of the most beautiful and court I've been waiting for The Woodlands to have a Benz dealership and I can say it's been worth the wait. It is by far one of the most beautiful and courteous Benz service I have had pleasure to deal with. Beats the pants off Mercedes-north as they have only declined in true customer service!!! At the Woodlands location attendants were very eager to help check you in. My service advisor Richard Metodiev, was very attentive to my needs and answered all of my questions. He made the move into my loaner car simple and easy. I'm very happy to have him as my advisor and feel has the best interest of his clients. I give the experience a all around A+ More