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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,837 Reviews

1,837 Reviews of Mercedes-Benz of the Woodlands - Service Center

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May 20, 2021

Mark and the whole staff are always professional and thorough! The waiting area is very nice, but I've never experienced a long wait. Very efficient operation! More

by saevans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We are happy to hear about your experience with Mark! We truly appreciate your kind words and we hope to have the pleasure of being your service provider of choice for years to come!

May 19, 2021

GREAT SERVICE! My recent service on my 2018 C300 was great! My Service Manager, Mike was incredibly helpful, knowledgeable and friendly. They got the work done very quickly and he was a great communic More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lange
May 20, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are so happy to hear about your service experience with Mike! We can't wait to see you again in the future!

May 19, 2021

I’m so happy the service doing great and friendly people , and I’m not take long time to wait my airbag replacement .see y’all. More

by jinvillacora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
May 20, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are happy to hear about your service experience! We hope to see you again in the future!

May 18, 2021

my recent service on my 2018 mercedes GLC300 was awesome efficient, friendly, affordable, speedy, comfortable and accommodating. I enjoyed a brief 2 hour wait in visitor room. More

by gingerh5372
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Hutchins
May 20, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are happy to hear about your service experience! We hope to see you again in the future!

May 17, 2021

Best service ever!!! Like part of the family. While Olive Garden falls on their knees, MBOTW is the family. When you are here you are family. More

by taxpal1040
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosario Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nic Botusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lange, Donald Hutchins, Noelia Salazar-Murphy , MARY DAMIAN
May 19, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We are proud to have you as part of the MBOTW family and we are happy to hear that you feel the same. We hope to continue living up tp your expectations for years to come!

May 17, 2021

Donald Hutchins and his team provided excellent service as always. Everyone we encountered while visiting was professional and friendly, and made us feel welcome. The reception area is always very clean More

by Christie Prado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Hutchins
May 20, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to leave a review. We are so happy to hear that Donald has been able to provide you with excellent service with every visit! We hope to continue having Donald as your service advisor of choice for years to come!

May 17, 2021

I went in for service after making an appointment. Service was performed in an hour. Had just enough time to read my emails and drink a coffee. I would say the worst part of the service was having More

by rrmays
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We apologize that we do not have the ability to change the minimum required word count, but we do appreciate you taking the time to leave us a review. We are pleased to hear about your service experience and we hope to see you again in the future!

May 16, 2021

If you are looking for top notch expert service from friendly, professionals Woodlands Mercedes is the place to go. Mike in Service is awesome as are all of the staff. Great lounge provided while you More

by Debbie287
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lange
May 19, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are glad to hear that Mike has been a great service advisor for you! We appreciate your kind words and we hope to have the pleasure of being your service provider of choice for years to come!

May 15, 2021

This service center was very clean. All the staff were very attentive to us as we were waiting for our vehicle asking us and making sure we were being taken care of. More

by david.smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Aramayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are happy to hear about your experience with our service department! We hope to see you again in the future!

May 15, 2021

MBOTW has repeatedly exceeded my expectations. Superior customer service at the highest level of any dealership I have ever dealt with. The results is my wife and I have complete confidence in our cars. More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Alpha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Surface
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lange, Anthony Walding
May 19, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We appreciate your kind words and loyalty to our dealership! We hope to continue living up to your expectations for years to come!

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