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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,808 Reviews
Call Service Center (936) 206-7500

1,808 Reviews of Mercedes-Benz of the Woodlands - Service Center

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April 24, 2024

Amazing Service Dept. LIZ IS WONDERFUL. Very Happy. Inside team is great and very helpful. More

by Nw3566
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Nw3566, thank you for taking the time to share your positive experience with our service department. We're thrilled to hear that Liz and our team provided you with great assistance. We appreciate your feedback and look forward to serving you again in the future.

April 23, 2024

Superb service as always from the moment you arrive until car pickup. Friendly, helpful, and pleasant staff. Easy service scheduling, no hidden charges or fees and no pressure to complete any suggested ser More

by cienglish69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issaha
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Apr 24, 2024 -

Mercedes-Benz of the Woodlands responded

Hi cienglish69, thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our team and that our service met your expectations. We appreciate your support and look forward to serving you again in the future.

April 23, 2024

Professionalism at its best! It is always a pleasant experience when I bring my car in for service. More

by she.miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Mercedes-Benz of the Woodlands responded

Thank you for the kind words, She! We strive to provide top-notch service to all our customers and it's great to hear that we met your expectations. We look forward to welcoming you back for your next visit. Have a wonderful day!

April 23, 2024

Thank for the wonderful customer service. Juan expedited our service as we have a child in a wheelchair and our Sprinter is our only means of transportation. Adding an accessible loaner to yo More

by BWhitley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Renteria, Donald Hutchins
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Apr 24, 2024 -

Mercedes-Benz of the Woodlands responded

Bonnie, we are thrilled to hear about your positive experience with Juan and the exceptional customer service you received at Mercedes Benz of The Woodlands. Your feedback is invaluable to us, and we will certainly take your suggestion for an accessible loaner into consideration for future improvements. Thank you for your continued confidence in us!

April 21, 2024

Excellent service for my inspection. Professional and polite service rep, Fred. He took care of everything! More

by lindariehl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Lindariehl, thank you for the wonderful review! We're thrilled to hear that you had a positive experience with us during your inspection. We strive to provide professional and polite service to all of our customers, and we're glad that was reflected in your experience. Thank you for choosing us!

April 19, 2024

Pleasant and helpful personnel. They take you at your appointment time and keep you posted on the status of your car during your appointment. Always helpful. Highly recommend the More

by Asterislinda
Recommend Dealer
Yes
Employees Worked With
Name not listed
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Apr 24, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Asterislinda, thank you for sharing your positive experience with our service department. We're glad to hear that our team was able to provide you with efficient and helpful service. We truly appreciate your recommendation and look forward to assisting you again in the future!

April 19, 2024

John and his team recently went the extra mile in servicing my car, from working with me on completing repairs while I was out of the country, to helping my wife coordinate the return of my car and l More

by Christie Prado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Watkins, Donald Hutchins
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Apr 24, 2024 -

Mercedes-Benz of the Woodlands responded

Christie, thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that John and our team were able to provide you with exceptional service, even when you were out of the country. We truly appreciate your recommendation to your friends and we look forward serving you again.

April 18, 2024

The team at the woodlands is the absolute best. They truly make the entire service process a pleasure and ensure that you are completely satisfied before you depart. More

by brian.gorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Aramayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Mercedes-Benz of the Woodlands responded

Brian, thank you so much for your kind words! We are thrilled to hear that you had such a positive experience with our team at The Woodlands. Customer satisfaction is our top priority, and we are delighted that we were able to make your service process a pleasure. We appreciate your feedback and look forward to serving you again in the future.

April 15, 2024

Service was efficient and effective. Overall a positive experience. Waiting area with snacks is always a bonus. More

by len.gerlowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Watkins
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Apr 16, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Len, thank you for sharing your positive experience with us! We're thrilled to hear that our service was efficient and effective for you. We appreciate your feedback and look forward to serving you again soon!

April 11, 2024

I had my care serviced at Mercedes-Benz - The Woodlands and as always had great Customer Service - Richard has always been an awesome advisor and very knowledgeable. The Greeting team when you drive is a More

by Wonder-Woman-GWF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greeter in the Service Drive up area - Long time employee don't remember his name
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Apr 12, 2024 -

Mercedes-Benz of the Woodlands responded

Wonder-Woman-GWF, thank you for taking the time to share your positive experience at Mercedes-Benz of The Woodlands! We're thrilled to hear that Richard provided excellent customer service and that our greeting team made a lasting impression. We look forward to assisting you with your next car purchase when the time comes.

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