Mercedes-Benz of the Woodlands - Service Center

Our car experienced an issue with the height adjustment on the steering wheel.. Our service adviser, Steven Davis, informed us that the shop could look at it if we were willing to wait. After inspection it on the steering wheel.. Our service adviser, Steven Davis, informed us that the shop could look at it if we were willing to wait. After inspection it appeared that a part needed to be replaced which was in stock. Replacement of the part took approx. 1 hour which included updating some software. Having been in customer service for 40+ years and driving the Mercedes brand for the past 25 years, I was impressed with the speed, clear communication and professional service that was received from our adviser. One week later, Steven called us to see if the issue was resolved. Now that is A+ customer service which is rare to find nowadays. I can definitely recommend the service department and this dealership. They have our business secured for the future! More

I received a message via the app that my battery was in critical condition. I called the dealership, and they fitted me in immediately without an appointment to check and remedy the issue. I bought a new b critical condition. I called the dealership, and they fitted me in immediately without an appointment to check and remedy the issue. I bought a new battery and was in and out within the hour! More

Excellent customer service from my service advisor Liz Rincon. She always provides the information I need to understand the reason for the repair work recommended. To date I've been very satisfied with t Rincon. She always provides the information I need to understand the reason for the repair work recommended. To date I've been very satisfied with the work done at the dealership. More

Steven Davis and Donald Hutchins did a great job of taking care of my car taking care of my car More

Even though we had an issue with a non-OEM accessory on our RV, MBOTW worked through the problem and again provided service above our expectations. The service department always provides excellent service. our RV, MBOTW worked through the problem and again provided service above our expectations. The service department always provides excellent service. More

Once again, I had an excellent experience with Mike Lange, my service advisor at Mercedes Benz of the Woodlands. This organization is world-class in all ways. Lange, my service advisor at Mercedes Benz of the Woodlands. This organization is world-class in all ways. More

Fast, attention to detail and high quality. Would like to recognize Service Advisor Steve. Thanks! Would like to recognize Service Advisor Steve. Thanks! More

The service department at Mercedes of the Woodlands is fantastic. The service personnel take very good care of their customers. Thank you for all that you do. and Great job! fantastic. The service personnel take very good care of their customers. Thank you for all that you do. and Great job! More

Liz was attentive to my concerns and fast and efficient. Not sure what more you could ask for. Not sure what more you could ask for. More

This is the best dealership I've used in my 69 years. A very well run service department. A very well run service department. More