Merchants Auto

Lisa was very helpful in getting me into a newer. She kept me updated of the progress every step of the way even though it was bust day at dealership. She kept me updated of the progress every step of the way even though it was bust day at dealership. More

I knew what I wanted and my limit. They help make it smooth and comfortable. Armando was excellent! They help make it smooth and comfortable. Armando was excellent! More

My experience with Merchant Auto was excellent from the moment I walked through the door. Cory Normand greater me and walk me through the process. He was very informative, knowledgeable and patient. He kep moment I walked through the door. Cory Normand greater me and walk me through the process. He was very informative, knowledgeable and patient. He kept me in the loop through the finance approval process (which was a tough due to poor credit). He was encouraging and never gave up until I drove away in my 'new to me' vehicle. Highly recommend Merchant Auto and Cory Normand. Thanks Cory! More

Professional and forthcoming from start to finish. Stayed late to accommodate our wirkschedule and went above and beyond. Stayed late to accommodate our wirkschedule and went above and beyond. More

The process was super fast, and Damian Gutierrez made it all incredibly enjoyable and easy! He stayed late to help us finish our paperwork and answered all of our questions. all incredibly enjoyable and easy! He stayed late to help us finish our paperwork and answered all of our questions. More

First, I want to say that Jeff was great to work with. He was responsive, friendly and professional from start to finish. However, I have to only give the dealership as a whole a 2-star experience because He was responsive, friendly and professional from start to finish. However, I have to only give the dealership as a whole a 2-star experience because the process was not smooth for me at all. Maybe Merchants doesn't register a lot of cars in Massachusetts, but the entire process took over 3 weeks to complete. There seemed to be a lot of miscommunication between Merchants and the finance partner, First Citizens Bank. The terms of my loan were not fully disclosed at the beginning and kept evolving as the transaction moved along. I felt First Citizens was not fully transparent about their financing fees, nor the timing or other requirements needed to complete this transaction. I was approved for the loan instantly, but then the process really took a turn and I almost pulled the entire deal due to a very rude phone encounter with the representative from First Citizens Bank. In the end, I received my work van and I am happy with the vehicle. But the process was not smooth. I would have to seriously debate whether to use Merchants again for my next commercial vehicle purchase. More

Cory made the commercial van buying process easy fast and fair. He got me a great van for my business. Highly recommend Cory to anyone seeking an easy vehicle purchase! fair. He got me a great van for my business. Highly recommend Cory to anyone seeking an easy vehicle purchase! More

The process was so easy and smooth and we had the best help. Both Toby and Elias were amazing to work with. Such a great environment. We walked in just wanting to shop around with no plans to purchase tha help. Both Toby and Elias were amazing to work with. Such a great environment. We walked in just wanting to shop around with no plans to purchase that day but ended up purchasing the first vehicle we looked at!! Would definitely recommend Merchants Auto to friends and family!! More

You did some serious work in order to find financing. Thank you very much. Can't wait to pick up the car. Thank you very much. Can't wait to pick up the car. More

Great service, got in my car in right away for inspection! I would highly recommend the service. inspection! I would highly recommend the service. More