Merchants Auto

Service department was outstanding. Solved three big problems, no delay no excuses. Nice people up front and competent people out back. Thanks to them I was back on the road as promised. problems, no delay no excuses. Nice people up front and competent people out back. Thanks to them I was back on the road as promised. More

I worked with Tim Buckley at Jeep in Nanuet, NY. He was exceptional. He was patient and listened to our needs. He put us in the car that was perfect for our needs. I could not have asked for a better expe exceptional. He was patient and listened to our needs. He put us in the car that was perfect for our needs. I could not have asked for a better experience. More

This one star review has a reason behind it, sales Director Timothy Randlett is the rudest person I have ever spoke to on the phone! I called with a question about the difference in my credit score fr Director Timothy Randlett is the rudest person I have ever spoke to on the phone! I called with a question about the difference in my credit score from them versus my bank. Halfway into the conversation he is yelling and swearing at me. When I told him I was a fairly intelligent man he said I’m talking to you I highly doubt that! Who calls a potential customer STUPID. When I asked to speak with his boss I was told he was the boss! He would not give me a name or put my call through to someone else, instead he said I doubt they want to talk to you either. I have put multiple call in with my complaints but have been ignored. Absolutely unprofessional someone above Mr Randlett should have returned my call!! I I can not believe they have not addressed this issue with me! More

Elias was very helpful. Wonderful experience ! They were able to stay with in my budget. I would recommend them to anyone who is looking for a car. able to stay with in my budget. I would recommend them to anyone who is looking for a car. More

Amazing first time experience with Peter and the whole team team More

Courtney Caisse provides excellent customer service! She was helpful and explained everything clearly. My only negative about Merchants is that often they are more expensive than other places. was helpful and explained everything clearly. My only negative about Merchants is that often they are more expensive than other places. More

I went in yesterday and was helped right away by Toby. He listened to what was important to me got me qualified and found car options that met my needs. When I found a car that I was happy with he made the p listened to what was important to me got me qualified and found car options that met my needs. When I found a car that I was happy with he made the process of buying fast and easy. He stuck to my budget and found the best car for me. I am very happy with my experience it was professional, customer service was on point, , finance made things quick easy and explained anything so needed, and I left a happy girl with a new car. Merchants has always been good to me which is why I have gotten my last four cars from them. Highly recommend and Toby was great to work with! More

MY SALESMANS. NAME BEGAN WITH AN A. HE WAS GOOD. I WENT THERE TO PAY A CAR PAYMENT AND ENDED UP BUYING A 2018 NISSAN ROUGE. IT IS ONE OF THE NICEST VEHICLES I HAVE EVER OWNED. I DID GET THE PRICE I WANTED THERE TO PAY A CAR PAYMENT AND ENDED UP BUYING A 2018 NISSAN ROUGE. IT IS ONE OF THE NICEST VEHICLES I HAVE EVER OWNED. I DID GET THE PRICE I WANTED BUT, I NEVER ANTICIPATED GETTING SO MANY COOL OPTIONS. I SEEM TO FIND SOMETHING NEW AND UNEXPECTED EVERDAY. I AM HAVING A BLAST DRIVING IT. I AM A GOOD DRIVER AND ALL THE SAFETY FEATURES .MAKE ME EVEN BETTER. IT HAS MORE THAN ENOUGH POWER TO MERGE. INTO TRAFFIC AND AVOID THE CARS THAT WON'T LET US MERGE. VERY IMPORTANT! GREAT GAS MILEAGE AND WITH SOME TWEAKING WITH THE ENGINE ( VERY Ez.). I AVERAGE 36.7 MPG ALL THE TIME. I REPEAT ALL THE TIME. I GET OVER 400 MILES PER TANK FULL. A K&N AIR FILTER, A TORNADO FUEL SAVER AND A 30 DOLLAR GIZMO I FOUND ON THE INTERNET. IT MAXIMIZES YOUR COMPUTER SO THAT AFTER INSTALL AND 150 MILES IT LEARNS YOUR DRIVING HABITS AND YOUR VEHICLES PERFORMANCE ROUTINE AND INCREASED MY MPG BY AT LEAST 22 %. THAT IN CONJUNCTION WITH THE OTHER TWO ITEMS I MENTIONED, YOU ALSO COULD INCREASE YOUR MILEAGE. GOOD LUCK, YOU WON'T NEED IT. DEALERSHIP WAS FINE, THEY ALL THANKED ME FOR MY SERVICE ( NOT REQUIRED) I APPRECIATED HEARING IT. AND THEY HAVE A SPECIAL PARKING SPOT JUST FOR VETERANS AND I HAVE NEVER SEEN THAT. I PARKED RIGHT UP FRONT ALMOST IN THE SHOWROOM. A VERY COOL IDEA I THINK. MADE ME FEEL IMPORTANT IF EVEN FOR A FEW MINUTES.!!! FINANCE GUY IS A HOOT. GREAT ATTITUDE. CAN YOU IMAGINE ALL THOSE FORMS TIME AFTER TIME ETC. HOLY MOLY. IF YOU NEED A SOUND, RELIABLE, DEPENDABLE AND FUN VEHICLE I AM SURE YOU CAN GET ONE AT MERCHANTS AUTO IN HOOKSET NH. I DID! More