Metro Ford, Inc.

Service department I stopped to have my tires checked because the low tire pressure light was on. I thought they would check them and add air. Instead they took picture I stopped to have my tires checked because the low tire pressure light was on. I thought they would check them and add air. Instead they took pictures to make sure there were no dents on all four sides of my car and put it up on a rack. 1 hour and 20+ minutes later I am told there was nothing wrong with the tires and they added air to them. The tire pressure light went out. I went to the cashier office and had to pay $11+ dollars. While I am waiting for someone to tell me where my car was so I could leave, a black ford suv pulls in and says their tire pressure light is on. The service desk man checked his tires and added air to 2 of them and the driver left. I asked why they did his for free and on the spot and I had to wait for mine and pay for the same service. I was told I might have had a nail or a slow leak so they needed to check mine. So I ask the obvious....why didn't you check his? The service man had no answer. E vidently they think and treat women like they are idiots. We have bought multiple vehicles from them and each time I have used their service in the last 3 years I am disappointed. It was my LAST time for service at Metro Ford in Independence. More

EXCELLENT Customer Service We were extremely satisfied with our experience at Metro Ford. Jamison Wunder is a wonderful young man that answered any questions we had. He is ver We were extremely satisfied with our experience at Metro Ford. Jamison Wunder is a wonderful young man that answered any questions we had. He is very knowledgeable. He did a great job making us feel at ease. We WILL recommend him to ANYONE looking for a car or truck. Metro Ford should be proud to have him on their staff. More

Overall experience It was great dealing with these guys in buying my first car. I will come back for anything in the future. Jamison did a great job in making sure every It was great dealing with these guys in buying my first car. I will come back for anything in the future. Jamison did a great job in making sure everything was smooth sailing. Everyone there took care of me in the process. Thanks! More

Amazing Experience This is the second car I've bought with Metro Ford and had a great experience both times. The staff was friendly, not pushy or overwhelming, and gave This is the second car I've bought with Metro Ford and had a great experience both times. The staff was friendly, not pushy or overwhelming, and gave me an honest deal up front, without wasting time with haggling. More

genuine staff Staff at metro ford from start to finish were genuine, respectful and friendly. They truly met my expectations in the purchase of my new Taurus Staff at metro ford from start to finish were genuine, respectful and friendly. They truly met my expectations in the purchase of my new Taurus More

Great Experience Every Time I love Metro Ford and their customer service so much that I have referred several family members here already. Jamison is my favorite. He always takes I love Metro Ford and their customer service so much that I have referred several family members here already. Jamison is my favorite. He always takes care of me when I'm there. Rick is super kind and professional. I love how everyone welcomes you at Metro Ford not just the person at the front desk. Great experience all around. More

Metro Ford took the frustration out of buying a car. I want to thank our used car salesman for really listening to the details of what I said we wanted. He quickly identified having two cars on his lot I want to thank our used car salesman for really listening to the details of what I said we wanted. He quickly identified having two cars on his lot that had the options and price I requested. He said he had a third car but it was $150.00 over the price I gave him as a max. He didn't want me to think he was being pushy. He was very knowledgeable about the options on the vehicles and even assisted on some of the programming. After getting the car home I called back about an issue I found and had the full support of management and the service department to take care of the problem. A big thank you. More

Purchase experience The entire Metro Ford team is 2nd to none in the industry in regard to purchasing a vehicle. Seemless, efficient process from start to end. From owner The entire Metro Ford team is 2nd to none in the industry in regard to purchasing a vehicle. Seemless, efficient process from start to end. From ownership to sales (Erich Phillips) to management to finance, they outperform their competition. I would highly recommend purchasing from the Metro Ford team when you're in the market for a vehicle. More

Good guys and a good place Garett, Rick, and Jason always make me feel like a celebrity when I go to Metro Ford. They worked with me to get my new car (that I am in love with, 2 Garett, Rick, and Jason always make me feel like a celebrity when I go to Metro Ford. They worked with me to get my new car (that I am in love with, 2016 Ford Focus Hatchback). Garett was so thorough and explained all features inside and outside my new car. They also took my trade in before i cleaned it, and didnt make me feel bad about how dirty it was! I think they deserve a bottle of wine :) More

Only went in to look at a Ford Flex! On Labor Day my husband and I went into the Metro Ford Dealership to look at their used Ford Flex's. Upon arrival we were met with Ronnie Vargas. Wh On Labor Day my husband and I went into the Metro Ford Dealership to look at their used Ford Flex's. Upon arrival we were met with Ronnie Vargas. What a nice guy! We asked him if we could look at the used Blue 2014 Flex. He went off and got the keys and we were off. Before we got back from our test drive I knew my husband was in love with this vehicle. Ronnie answered all of our questions and went over all of the features of the vehicle. It was everything and more than we ever wanted in a vehicle. We put in a contract right away. It was just traded off so they hadn't had the opportunity to service the Flex. We came back the following Saturday for delivery and boy did it look like it was Brand Spanking New! We finished up with the paperwork. Ronnie helped us get everything set for us to drive away. This was the most awesome experience I have ever had in purchasing a vehicle. I cannot express how much this dealership is so Helpful and Friendly. Not just Ronnie.... Everyone was amazing. If you ever are looking for a new or used vehicle please consider going to Metro Ford! I never will go anywhere else! Thank You Metro Ford and Ronnie Vargas! More