Metro Ford, Inc.

best new car buying experience ever My wife and I purchased a new 2016 Ford Escape in February from Erich Phillips at Metro Ford. It was the best car buying experience that either of us My wife and I purchased a new 2016 Ford Escape in February from Erich Phillips at Metro Ford. It was the best car buying experience that either of us has ever had. Everyone on the staff that we talked to was friendly, professional and very helpful. Not once did we feel pressured or uncomfortable. We liked everyone that we talked to and we felt welcome and appreciated. I felt that everyone involved went above and beyond to make sure that we had a positive experience. I will definitely go to Metro Ford for my car buying needs in the future. More

Ford F-150 Lariat Purchased a new 2016 Lariat at Metro Ford. Salesman Michael Henry was very professional in his dealings with us. It was a pleasant experience. Thank Y Purchased a new 2016 Lariat at Metro Ford. Salesman Michael Henry was very professional in his dealings with us. It was a pleasant experience. Thank You, Michael More

New 2015 Ford Taurus Purchase Metro Ford Treated Me Well Buying My New Car.. The Salesman knew the Product he was Selling. The Salesman Garrett Gibson did a great presentation w Metro Ford Treated Me Well Buying My New Car.. The Salesman knew the Product he was Selling. The Salesman Garrett Gibson did a great presentation walk around on the vehicle. The car was ready to pickup on time. When the delivery of the car had taken place, Garrett had taken the time to go over the features with my wife and I. The process went rather smooth. The inventory was good. Received a fair trade In on my car. The rebate on the car was great. Very Happy at this time with the Deal. More

Worst Customer Service, Disrespectful Manager Sadly, Ron Hamilton, the manger, turned my otherwise good experience into a horrible one. I urge anyone considering to purchase a car to AVOID him at Sadly, Ron Hamilton, the manger, turned my otherwise good experience into a horrible one. I urge anyone considering to purchase a car to AVOID him at all costs. I purchased a pre-owned vehicle earlier this week and less than 24 hours later, there was an engine malfunction and I drove my car immediately back to the dealership. Needless to say, I was very unhappy and feeling uneasy about my expensive purchase. After going to the dealership for the THIRD day in a row to pick up my car, I inquired about having my car maintenance in the future for my extreme inconvenience. Mr. Hamilton proceeded to embarrass me and berate me like a child in front of everyone on the sales floor for asking for "freebies," telling me there was nothing else he could do for me. And this is how the Hewlett's trust him to run their business. My family of four has spent well over $200,000 in cars, warranties, maintenance, etc. over the last several years with Metro Ford, never again will we purchase from here because of the unnecessary disrespect I received this week from Ron Hamilton. I hope no one else has to deal with this lack of customer service, embarrassment and inconvenience. More

Great and courteous service Had a great experience for my first car buying foray thanks to Garret Gibson. Made me feel welcome and comfortable. And very funny. Helped me with t Had a great experience for my first car buying foray thanks to Garret Gibson. Made me feel welcome and comfortable. And very funny. Helped me with the car I wanted, and made sure I got everything I need for the car. More

Rocky Road; Happy Resolution My husband and I purchased a 2013 Ford Focus back in January from Garett. We had a "series of unfortunate events" you can say from the few days before My husband and I purchased a 2013 Ford Focus back in January from Garett. We had a "series of unfortunate events" you can say from the few days before we purchased the Focus with other members of staff up to the day where we had to go license our vehicle and ran into issues with the title. Garett made sure he took care of us every step of the way! He went above and beyond to make sure we received top notch care and worked diligently to get the issues resolved. He was professional, built a rapport with us, and made sure everything was taken care of. He responded quickly to our phone calls/emails and was knowledgeable about the car he was selling us. I highly recommend Garett Gibson for all your car buying needs! More

Best and fastest service out there Working with the used cars sales department was the best experience I've had in 25 years of buying cars would recommend this to anybody friends and m Working with the used cars sales department was the best experience I've had in 25 years of buying cars would recommend this to anybody friends and mother More

The dealers at Metro Ford are very professional .They don't push themselves on you. We have bought three new vehicle from Metro Ford and we always deal with Erich Phillips. Erich will bend over bac .They don't push themselves on you. We have bought three new vehicle from Metro Ford and we always deal with Erich Phillips. Erich will bend over backwards to take care of you, you could not ask for a better salemen. More

Good People, Bad Experience We arrived at 2pm on New Year's Eve (Thursday) knowing exactly which vehicle we wanted to purchase and how much we were willing to pay for it. Tom ne We arrived at 2pm on New Year's Eve (Thursday) knowing exactly which vehicle we wanted to purchase and how much we were willing to pay for it. Tom negotiated in good faith, but kept having to get input from a manager, and the entire process ended up taking much longer than we expected. When we finally drove our brand-new car off the lot shortly before 6pm, we discovered that the main headlights would not turn on--even though the parking lights, high beams, and fog lights were all operating normally. Several members of the sales staff took turns trying in vain to figure out and fix the problem, until David offered to give us a loaner vehicle for a few days so that he could keep our car and get it working right. They were closed on New Year's Day (Friday), and I had to call several times on Saturday for updates; i.e., they were not proactive about keeping us apprised of their progress. Eventually they determined that the Body Control Module needed to be replaced, which required having a new one shipped from the manufacturer. When it arrived Tuesday morning, David realized that he needed both keys in order to program it--including the one that I had taken with me--so he sent someone to my office to pick it up. Another member of his staff delivered our car to our home that evening, and drove the loaner vehicle back to Metro Ford. Along the way, we learned that our car had apparently been a dealer trade, and the previous dealer failed to include the Owner's Manual and other standard documentation. Metro Ford mailed replacements to us a couple of weeks later, and also claimed that the other dealer should have done the typical inspection that would have turned up the defective headlights. We never found out who that other dealer was. To his credit, David apologized multiple times for our troubles, and ended up giving us (at no charge) a paint and leather protection package that we had declined during the sales process. Still, needless to say, our overall experience was less than pleasant. More