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Metro Ford, Inc.
Independence, MO
583 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 583 reviews
January 18, 2016
Good People, Bad Experience We arrived at 2pm on New Year's Eve (Thursday) knowing exactly which vehicle we wanted to purchase and how much we were willing to pay for it. Tom ne We arrived at 2pm on New Year's Eve (Thursday) knowing exactly which vehicle we wanted to purchase and how much we were willing to pay for it. Tom negotiated in good faith, but kept having to get input from a manager, and the entire process ended up taking much longer than we expected. When we finally drove our brand-new car off the lot shortly before 6pm, we discovered that the main headlights would not turn on--even though the parking lights, high beams, and fog lights were all operating normally. Several members of the sales staff took turns trying in vain to figure out and fix the problem, until David offered to give us a loaner vehicle for a few days so that he could keep our car and get it working right. They were closed on New Year's Day (Friday), and I had to call several times on Saturday for updates; i.e., they were not proactive about keeping us apprised of their progress. Eventually they determined that the Body Control Module needed to be replaced, which required having a new one shipped from the manufacturer. When it arrived Tuesday morning, David realized that he needed both keys in order to program it--including the one that I had taken with me--so he sent someone to my office to pick it up. Another member of his staff delivered our car to our home that evening, and drove the loaner vehicle back to Metro Ford. Along the way, we learned that our car had apparently been a dealer trade, and the previous dealer failed to include the Owner's Manual and other standard documentation. Metro Ford mailed replacements to us a couple of weeks later, and also claimed that the other dealer should have done the typical inspection that would have turned up the defective headlights. We never found out who that other dealer was. To his credit, David apologized multiple times for our troubles, and ended up giving us (at no charge) a paint and leather protection package that we had declined during the sales process. Still, needless to say, our overall experience was less than pleasant. More
by aletheist
Helpful January 16, 2016
good stuff just pulled up to look around at mustangs...within 2 minutes had dealer out there showing me them and since he already has a 2015 himself was very hel just pulled up to look around at mustangs...within 2 minutes had dealer out there showing me them and since he already has a 2015 himself was very helpful in me making my decision to go with metro More
by demmustangs
January 12, 2016
Made my day We started the day a little apprehensive.Walked in to the dealership made my wife very at home.Bobby Hewlett was very nice and interdicted to Jeff Wat We started the day a little apprehensive.Walked in to the dealership made my wife very at home.Bobby Hewlett was very nice and interdicted to Jeff Watson he took his time showed several escapes .We bought a new 2016 escape .I love it Thank you metro ford.The finance manager was very helpfull also. More
by Deano
Employees Worked With
January 11, 2016
purchasing new car I highly recommended metro ford to my family and friends.The best customer service,honest & friendly staff. I would only choose metro as my dealership I highly recommended metro ford to my family and friends.The best customer service,honest & friendly staff. I would only choose metro as my dealership More
by jpopalisky
January 01, 2016
Aaron Peola I would have never thought that I would be able to get a car from a dealership at my age with my credit. I can't thank Aaron enough for all that he ha I would have never thought that I would be able to get a car from a dealership at my age with my credit. I can't thank Aaron enough for all that he has done for me. He was able to get me approved for a used car that is not only close to new but I love. It only has about 19,000 miles for a 2013. Everyone at this dealership is amazing. The environment is dry welcoming and they do everything they can to get you into something. I wouldn't hesitate to recommend my family and friends to this dealership. I just want to say thank you again for all the hard work you did for me Aaron. More
by Cain Salas
Employees Worked With
Aarom Peola
December 31, 2015
Best experience..go see Jeff! I came in and saw Jeff Watson, as I was buying a car through USAA car buying service. He made it quick, painless, didn't try to upsell. He worked with I came in and saw Jeff Watson, as I was buying a car through USAA car buying service. He made it quick, painless, didn't try to upsell. He worked with me to fit the massive negative equity on my trade in to put me in a brand new Ford Escape titanium well below what it should have been. We're it not for the service department taking their sweet time I would have been in and out in less than 3 hours tops. He was knowledgeable, friendly, not pushy, and willing to work with me. All the staff I dealt with were good, but If you go to metro ford I recommend seeing Jeff Watson if you want a painless, fun, efficient experience. More
by Shane32
December 30, 2015
New Vehicle Purchase Bought a 2016 Ford Escape in November. A huge thanks to my sales person, Garrett Gibson. It was a pleasure working with you. We are enjoying our ve Bought a 2016 Ford Escape in November. A huge thanks to my sales person, Garrett Gibson. It was a pleasure working with you. We are enjoying our vehicle and wouldn't think of buying from anyone else. Took a long trip recently and it was comfortable and very fuel efficient. 2 thumbs up for Metro Ford!!! More
by srchief02
December 22, 2015
Follow up to Used Purchase Thank you Garett Gibson, Jeff and George. After the few hurdles am very pleased with my purchase and the efforts extended with the loaner while you Thank you Garett Gibson, Jeff and George. After the few hurdles am very pleased with my purchase and the efforts extended with the loaner while you were making final repairs. you all went above and beyond, I purchased a used car and you didn't have to provide the loaner during the repairs. You kept my "new" vehicle safe on the showroom floor . Although the tire sensor is still not functioning properly, it is an 11 year old vehicle, there will be hiccups, and I think I am intelligent enough to check the tires occasionally. Thanks again, guys. Have a very Merry Christmas. More
by Bubbles
Employees Worked With
Other Employees :
Brent Davidson, George Indelicato, Garett Gibson
December 20, 2015
Great place to shop. Metro Ford is the ONLY dealership I will go to for buying or having service done on my vehicles. I have purchased 5 or more vehicles from Metro and al Metro Ford is the ONLY dealership I will go to for buying or having service done on my vehicles. I have purchased 5 or more vehicles from Metro and always drove away satisfied that I got the best deal around. Great group of people to deal with, everyone is extremely helpful and straight forward. The sales department is top notch and DOES NOT try to sell you something that you don't want. They WILL however do their absolute best to get you into the vehicle of your choice at a fare and reasonable price. They really go above and beyond. Eric Phillips is probably the best (and most fun) sales person I have ever dealt with. Honesty is most assuredly his policy. The service Department at Metro is probably the best I've seen anywhere. Fast and reliable. They will do you right. More
by blackwolf
December 14, 2015
Excellent Experience This is my second purchase from Metro Ford; My 1st experience with George Rackley left such a great impression, that's why when I came for my second p This is my second purchase from Metro Ford; My 1st experience with George Rackley left such a great impression, that's why when I came for my second purchase I went looking for George. The 2nd Auto purchase from Metro was a 2014 Ford Fusion (Dec 5th, 2015). After my experience with George, I had the pleasure of talking with Rick Gilbert business Manager, this was my 2nd time working with Rick, he was excellent to work with as well. More
by Fordfriend651
