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Metro Ford
Schenectady, NY
4,734 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,734 reviews
June 13, 2021
Troy was great, my car is a 2008 Ford focus with 167,000 miles on it I have always brought it to your dealership when it needed service.Time has taken a slight toll on the exterior look of the car but your miles on it I have always brought it to your dealership when it needed service.Time has taken a slight toll on the exterior look of the car but your team has kept it running like new, thanks More
by ja
Verified CustomerEmployees Worked With
Helpful June 13, 2021
My family has purchased all our vehicles from Metro Ford for many years. Financing working with Bill M was very easy and he’s very helpful. Anthony was our salesperson and we enjoyed making a sale with him. for many years. Financing working with Bill M was very easy and he’s very helpful. Anthony was our salesperson and we enjoyed making a sale with him. More
by MOTTHORSES
Employees Worked With
June 12, 2021
Anthony and Bill were great to work with. I went to almost every dealership in the for area for our new expedition and these guys blew them all out of the water. Will be back for my next one! almost every dealership in the for area for our new expedition and these guys blew them all out of the water. Will be back for my next one! More
by RYANSINCLAIR123
June 11, 2021
Working with Jay Ostrander and the service department I believe he does a fantastic job and the service guys did a good job on the truck so far the only problem I have is I have a squeak in the front end a believe he does a fantastic job and the service guys did a good job on the truck so far the only problem I have is I have a squeak in the front end and I did not get it fix but overall I am pleased with the service More
by BADONKA79
Employees Worked With
June 11, 2021
I was very disappointed with this visit. I had my car towed in at 8 AM to fix a coolant leak that I had brought it in to get six weeks prior (at the time was told they couldn’t find any leak, and was as towed in at 8 AM to fix a coolant leak that I had brought it in to get six weeks prior (at the time was told they couldn’t find any leak, and was asked if I had used a funnel to fill the coolant. Never mind the fact that coolant started pouring out bottom of my vehicle as soon as the reservoir was filled) I call has my car was being towed in and got voicemail. I called again a few minutes later and got voicemail. Several hours later I had still not heard from anyone. When I did actually speak to someone I was again transferred to voicemail. Eventually I was told that my voice messages for the service department we’re being left on one of the sales representatives phones. That representative did not bother ever returning my call. Finally, when it came time to check out the price was $100 more than what I had been told over the phone. This was a poor job by Metro Ford all the way around. More
by MOTSLU2K
Employees Worked With
June 11, 2021
Gary was kind and very nice He was prompt with what was need and called to let me know when my suv was going to be ready for me to pick up. need and called to let me know when my suv was going to be ready for me to pick up. More
by rosielockett
Employees Worked With
June 10, 2021
I was very satisfied that my vehicle was finally taken care of as I was told the repair was going to be fixed in January. To my surprise I received a mailing from Metro Ford stating to bring my vehicle a care of as I was told the repair was going to be fixed in January. To my surprise I received a mailing from Metro Ford stating to bring my vehicle as there was a recall on my vehicle and to call for an appointment. Doing so Called right away and had the appt. in two days for repair! More
by MJSEAVEY
Employees Worked With
Don’t know who it was as he was a new person with glasses
June 10, 2021
Very professional with sales,body work and service department. I've leased 3 vehicles over the last 6 years as well as my parents. Always professional with any department I deal with. department. I've leased 3 vehicles over the last 6 years as well as my parents. Always professional with any department I deal with. More
by ERIKHEATMAN123
June 10, 2021
Look at a few other dealers and their stock was low. Went to Metro and they had bunch in stock. Dan , Robbie and Mike were awesome. to Metro and they had bunch in stock. Dan , Robbie and Mike were awesome. More
by GARHUL
June 10, 2021
Always fast and accommodating and while only a Recall notice I was treated like a paying customer and taken care immediately with very little disruption in my life! notice I was treated like a paying customer and taken care immediately with very little disruption in my life! More
by Cliffordetc
Employees Worked With
