Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
4,756 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 4,757 reviews
October 21, 2023
A painless experience. Dan Cole was a pleasure to work with as my salesman. Found my vehicle at a very reasonable price. Dan Cole was a pleasure to work with as my salesman. Found my vehicle at a very reasonable price. More
by John G
Verified Customer
Helpful October 21, 2023
After waiting a month for my appointment. I dropped off my car and after a week the technician still had not accessed my vehicle. The man at the desk could not give me a date or an estimate o I dropped off my car and after a week the technician still had not accessed my vehicle. The man at the desk could not give me a date or an estimate of a date it could be fixed or checked. It was different men that gave me the same unanswered questions. Poor customer service. More
by LLMOM10
Employees Worked With
Worked with multiple men
October 19, 2023
Professionalism, confident, efficient, reliable - Troy Hanlon heads a top notch service department with knowledgeable mechanics specializing in Fords and Lincoln’s Convenient waiting area with quick ser Hanlon heads a top notch service department with knowledgeable mechanics specializing in Fords and Lincoln’s Convenient waiting area with quick service to get you in and out in a timely manner. More
by Bill P
October 17, 2023
Service was done as expected in the time it was promised. Communication was excellent while I waited for the vehicle. Communication was excellent while I waited for the vehicle. More
by FTRIPPI
Employees Worked With
October 17, 2023
It was a good experience and our car was ready very fast. Service was good Service was good More
by PAMSIMON1979
October 14, 2023
Love my Brand new2023 Ford Bronco Big Bend! Dan really helped me get the Car i wanted Dan really helped me get the Car i wanted More
by ELIJAHCOMPANI
October 14, 2023
We had a good experience , right from the start with the man at the reception desk waiting on us. He served us promptly, was helpful and pleasant when we picked up our car, the woman at the checkout was Pr man at the reception desk waiting on us. He served us promptly, was helpful and pleasant when we picked up our car, the woman at the checkout was Print and pleasant. No issues or complaints from us. . More
by N_DIGNON
Employees Worked With
I don’t remember the name of the man who waited on us.
October 13, 2023
The service at Metro was great. This was my first visit. I plan on getting future service at Metro Thanks This was my first visit. I plan on getting future service at Metro Thanks More
by MJVILLA27
Employees Worked With
October 13, 2023
Pro: My wife and I were able to walk the lot for over an jour without being accosted by a salesperson. Other Ford dealers were like sharks so we left. Cons: Traditional high pressure sales tactics once jour without being accosted by a salesperson. Other Ford dealers were like sharks so we left. Cons: Traditional high pressure sales tactics once working towards a deal. Purchased a certified gold pre-owned vehicle with extended warranty. Dealership did not know it was under a serious recall notice and within 7 days of purchase, I learned its cellular modem is not functioning. It is not covered under either warranty and I am looking at my first repair bill of $550. This was not disclosed to me when purchasing. More
by jason.mortzheim
Employees Worked With
