Metro Ford
Schenectady, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,768 reviews
Another great visit My son was home for the holidays and his car in need of repairs, was able to get right in on Friday and he was on his way home on Saturday. Thanks to My son was home for the holidays and his car in need of repairs, was able to get right in on Friday and he was on his way home on Saturday. Thanks to all at the Metro Ford service department. More
A Professional Salesman with a history When we were looking at possibly buying a new vehicle from Metro our first question: is Dan Ketchum still there? We were pleasantly surprised to find When we were looking at possibly buying a new vehicle from Metro our first question: is Dan Ketchum still there? We were pleasantly surprised to find out he still worked at Metro. Having purchased several vehicles from Metro and other area dealers we find dealing with Dan's straight forward approach is a deal closer. No games, doesn't waste your time, delivers on his promise. JT made the paper work a breeze. As long as Ford has a vehicle we are interested in, Metro is always our first stop. More
NY Inspection I called to make an appointment for my NY inspection. I was able to get date and time that worked best for me. Date of service I was in and out within I called to make an appointment for my NY inspection. I was able to get date and time that worked best for me. Date of service I was in and out within 50 minutes. They even helped me sinc my phone with my car, I was having a problem. Service people were very friendly and professional. More
Very good My truck's service was completed as asked in a timely manner. The service area for customers who wait was comfortable and offered coffee and snacks. My truck's service was completed as asked in a timely manner. The service area for customers who wait was comfortable and offered coffee and snacks. More
Faster then expected I had to bring my truck in for recall service, no big deal. They asked when I needed it back to which I answered at least by end of day. I was very ha I had to bring my truck in for recall service, no big deal. They asked when I needed it back to which I answered at least by end of day. I was very happy to receive a call before noon that my truck was all set. I was very pleased with the quick service. I only bring my last three trucks to Metro for service and have no reason to change. Thanks Metro More
Polite & professional My car was regisyered under someone else's name and I uad service questions regarding my extended warrantt coverage purchased at Metro Ford. I was ass My car was regisyered under someone else's name and I uad service questions regarding my extended warrantt coverage purchased at Metro Ford. I was assured a service manager would call me before the scheduled service which never happened. However, once service commenced I was comunicated with timely. Satisfied with service on recall related to transmission and oil change. My car is now registered under my name; rectified upon arrival despite discovery at scheduling a week and a half prior by Ms. Harris More
Always Great Service Not like any dealership I've ever gone to. They make an effort to get to know you. The minute your car is ready you get an email and a call which I re Not like any dealership I've ever gone to. They make an effort to get to know you. The minute your car is ready you get an email and a call which I really appreciated. Even better they let me bring my dog. Can't say enough about them and their entire staff. More
Nuts only finger-tight Most of my experience here has been slow but acceptable, until yesterday they rotated my tires. Today I went to swap the snows on and discovered that Most of my experience here has been slow but acceptable, until yesterday they rotated my tires. Today I went to swap the snows on and discovered that about half of the nuts holding the wheels on were only finger tight. I won't be coming back. More
Worth the wait Had to wait 4 weeks for truck. Staff kept me informed on a weekly as well as a daily basis on progress of truck as it was coming from another dealer. Had to wait 4 weeks for truck. Staff kept me informed on a weekly as well as a daily basis on progress of truck as it was coming from another dealer. Got truck to me in a timely fashion once it did arrive. Was contacted by e-mail and phone all along thecprocess. Great peoplevto deal with. Will reccomend them to all my friends. More
Easy to deal with and very competitive pricing From the sales initial contact with Anthony Defabio to picking up my new Explorer the sales and TJ with the finance team were very easy to deal with a From the sales initial contact with Anthony Defabio to picking up my new Explorer the sales and TJ with the finance team were very easy to deal with and had pricing that was quite competitive. I would definitely refer a friend to the team at Metro Ford. Enjoying my new car! More