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Metro Ford

Schenectady, NY

4.5
4,768 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years. The Experience You’ve Been Looking For We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive. A Family-Like Atmosphere We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget. We’re The Fastest Growing Facility in the Area Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area. Embracing Vehicle and Customer Care Innovation We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more. How We Help Our Friends and Neighbors Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts Stop In and Say Hi See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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3601 State St.

Schenectady, NY

12304

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Showing 4,768 reviews

November 29, 2018

Another great visit My son was home for the holidays and his car in need of repairs, was able to get right in on Friday and he was on his way home on Saturday. Thanks to More

by clycpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Thorpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2018

A Professional Salesman with a history When we were looking at possibly buying a new vehicle from Metro our first question: is Dan Ketchum still there? We were pleasantly surprised to find More

by Local Business Owner
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT Tibbits
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Ketchum
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2018

NY Inspection I called to make an appointment for my NY inspection. I was able to get date and time that worked best for me. Date of service I was in and out within More

by LINDASCIABOTTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
November 26, 2018

Very good My truck's service was completed as asked in a timely manner. The service area for customers who wait was comfortable and offered coffee and snacks. More

by bobbyconrail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2018

Faster then expected I had to bring my truck in for recall service, no big deal. They asked when I needed it back to which I answered at least by end of day. I was very ha More

by KENWOOD821
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2018

Polite & professional My car was regisyered under someone else's name and I uad service questions regarding my extended warrantt coverage purchased at Metro Ford. I was ass More

by ShanGal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miss Harris; scheduling
November 26, 2018

Always Great Service Not like any dealership I've ever gone to. They make an effort to get to know you. The minute your car is ready you get an email and a call which I re More

by SUSANCERONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Carach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria McLaughlin, Joe Camuglia, William Thorpe, Roger Gordon
November 25, 2018

Nuts only finger-tight Most of my experience here has been slow but acceptable, until yesterday they rotated my tires. Today I went to swap the snows on and discovered that More

by Kate
Recommend Dealer
No
Employees Worked With
unsure
November 25, 2018

Worth the wait Had to wait 4 weeks for truck. Staff kept me informed on a weekly as well as a daily basis on progress of truck as it was coming from another dealer. More

by JWILLIS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Camuglia, Bill Marincic
November 25, 2018

Easy to deal with and very competitive pricing From the sales initial contact with Anthony Defabio to picking up my new Explorer the sales and TJ with the finance team were very easy to deal with a More

by PVENTOSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony DeFabio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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