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Metro Ford
Schenectady, NY
4,737 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,737 reviews
April 21, 2023
I really liked the sales associate I worked with. HOWEVER no one in your back office can do paperwork right because I was there for almost 2 hours buying a car based on multiple mistakes in paperwork HOWEVER no one in your back office can do paperwork right because I was there for almost 2 hours buying a car based on multiple mistakes in paperwork. They knew what car I was buying and when I would be in but the paperwork had so many mistakes. Also the finance guy was rude. I didn’t like him and when running numbers he forgot to do the basic questions of asking if I had a down payment. I didn’t like him. While I loved Jennifer and I think she is great. I really didn’t have a good experience buying a car because of the back office. More
by mepreston
Verified Customer
Helpful April 21, 2023
Great experience very accommodating, friendly, gave a good deal for my trade in. Good discount on the car good deal for my trade in. Good discount on the car More
by Sisqo1976
April 20, 2023
They are friendly and helpful. Always get service appointments in a timely fashion work that is required is always done a was scheduled Always get service appointments in a timely fashion work that is required is always done a was scheduled More
by Chas
Employees Worked With
Other Employees :
Katherine. Skuse. Pleasant and well informed
April 20, 2023
As usual, Jay and Donnie were great to work with in the Metro Service Department. Metro Service Department. More
by Mark Van Woert
April 20, 2023
I was happy with the work done on my car. it took longer than expected but that was because of parts that had to be ordered. Otherwise everything was good. it took longer than expected but that was because of parts that had to be ordered. Otherwise everything was good. More
by Beckycamilaelena
April 19, 2023
The service was great and repaired done in a timely manner. Would go back for service. manner. Would go back for service. More
by Deansim
Employees Worked With
April 18, 2023
2.5 hours for a oil change and tire rotation and inspection !! Sat there and watched my truck finished parked outside-for twenty minutes , so I then went into service to ask when I can get my paper inspection !! Sat there and watched my truck finished parked outside-for twenty minutes , so I then went into service to ask when I can get my paper work !!! More
by JHOESSLE2929
Employees Worked With
2
April 18, 2023
Hats off to Troy and his crew. Always prompt, professional and courteous. It is hard to believe that the sister dealership of this organization has such a different customer serv Always prompt, professional and courteous. It is hard to believe that the sister dealership of this organization has such a different customer service philosophy. Metro Ford's service department grips the road like a properly inflated tire. Wolf Road has a flat......no jack.....no spare. More
by Tgmiller
Employees Worked With
