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Metro Ford of OKC - Service Center

Oklahoma City , OK

4.4
930 Reviews

930 Reviews of Metro Ford of OKC - Service Center

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April 24, 2025

Me cobraron por un trajo que no hicieron dijeron que Ivan hacer la rotación de las llantas y no las hicieron llamé para decirle que no lo hicieron y la persona que me contestó dijo que si la habían echo cund More

by pasillas.hugo3245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marko Stilger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Metro Ford of OKC responded

Hola Hugo, lamentamos mucho escuchar sobre la confusión y frustración que esto ha causado. Definitivamente no es la experiencia que queremos para nuestros clientes. Agradecemos que nos hayas informado sobre esto y nos gustaría ayudar a resolver el problema. Por favor, contáctanos directamente para que podamos investigar más a fondo.

April 23, 2025

No problems so far with oil changes. Quick and easy. Usually don’t have to wait long. More

by SHELEWALKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Metro Ford of OKC responded

Thanks for sharing, Shele! We’re happy to hear your oil changes have been quick and easy—hope to keep it that way!

April 23, 2025

Fast service and up front of the problem that you might have with your vehicle. More

by mariod121229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Metro Ford of OKC responded

Thank you! We're glad to hear you experienced fast and transparent service. We appreciate your trust in us!

April 22, 2025

VERY PROFESIONAL AND SMART. BETTER THAN THE PEOPLE I HAD TROUBLES WITH IN DEL CITY. More

by jim.duncanglass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RYAN IN SERVICE.
Apr 23, 2025 -

Metro Ford of OKC responded

Thanks for the kind words, Jim! We're glad you had a better experience with us and truly appreciate your trust.

April 21, 2025

Very friendly, checkin was easy and fast. Took my car right back and service was quick. Waiting area was nice And all service done was explained. Very good service. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Metro Ford of OKC responded

Thanks, Steve! We’re glad to hear everything went smoothly and that you enjoyed the quick, friendly service. We appreciate you choosing us!

April 20, 2025

This is the worst experience that I have had since going there. I made an appointment at 11 and had to sit in the waiting room for over two hours for an oil change I do not understand what the point of mak More

by jlm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denise Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Metro Ford of OKC responded

Hi, thank you for sharing your experience. We truly understand that your time is important, and we apologize for the delay you experienced. While we strive to meet appointment times, sometimes unforeseen circumstances can cause delays. We're also sorry to hear about your interaction with our customer service team, as that's not the level of service we aim to provide. We appreciate your feedback and hope your next visit is much more positive.

April 18, 2025

My service advisor is the best. She always has me very well taken care of. More

by TFD104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Metro Ford of OKC responded

Thanks, TFD104! We’re so happy to hear your service advisor is taking great care of you. We truly appreciate your feedback!

April 14, 2025

It was a very quick and easy service. I was kept informed from start to finish. More

by benhamrf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Metro Ford of OKC responded

Thanks for the great feedback! We're glad the service was quick and easy, and that you felt informed throughout the process.

April 12, 2025

Justin Payne & Metro Ford continue to provide professional, friendly and reliable service as they have or a number of years. More

by jerrydanhuffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Metro Ford of OKC responded

Thanks, Jerry! We’re glad to hear Justin and the Metro Ford team have consistently provided great service. We appreciate your continued trust!

April 11, 2025

Matt was very responsive and kept me informed of my truck’s repair progress several times a week. He displayed care, concern, and empathy when answering my questions. He went above and beyond when taki More

by NATE.P.HARRIS99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Metro Ford of OKC responded

Thanks, Nate! We’re thrilled to hear Matt took such great care of you. Keeping you informed and making the process smooth is exactly what we aim for. We’ll be sure to pass along your kind words!

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