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Metro Lexus

Cleveland, OH

4.9
3,141 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,141 reviews

September 18, 2024

Terry was awesome! She hooked me up with an awesome new GX and she kept me well informed of the status the entire time. The whole experience was amazing. Metro Lexus More

by Mabiggar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Metro Lexus responded

We're delighted to hear that Terry provided an amazing experience and kept you well-informed throughout the process at Metro Lexus. Enjoy your new Lexus GX, and thank you for choosing us!

September 18, 2024

Metro Lexus service and customer service is second to none! Colin made the process extremely seamless for me. Trae was very knowledgeable and was able explain everything about the car in detail. I would More

by J2_3b
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Klein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trae Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Metro Lexus responded

Thank you for the glowing review! We're delighted to hear that Colin and Trae provided exceptional service at Metro Lexus. Your recommendation means a lot to us, and we look forward to serving you again in the future!

September 18, 2024

Terry Ramey was awesome. I have been a client of hers for many years as well as Metro Lexus. They are first class. More

by Lisa K.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Poulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Sustersic
Sep 18, 2024 -

Metro Lexus responded

Lisa, thank you for your loyalty and kind words about Terry and Metro Lexus! We're delighted to have you as a long-time client.

September 17, 2024

This was our second car from this dealership, there is wonderful service and very kind salesman! More

by Jason Le
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Metro Lexus responded

The team at Metro Lexus loves seeing great reviews! Thank you, Jason! We hope you enjoy every mile in your new ride.

September 17, 2024

Metro Lexus dealership was my first experience purchasing a vehicle from a distance (4 hours from home) and the process was seamless. Colin, my certified internet sales specialist was professional, availabl More

by Psydlogik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tysean Yorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Sustersic
Sep 18, 2024 -

Metro Lexus responded

We're delighted to hear that your long-distance purchase with Metro Lexus was seamless and memorable! It's great to know Colin, Tysean, and John M. provided exceptional service throughout the process. Enjoy your new vehicle, and thank you for recommending our team!

September 16, 2024

Great experience looking to replace my beloved LS. Abed was so helpful in handling this turnover. Ryan & Trae also had a hand in helping out. 2024 RX is superb. More

by stvjam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trae Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah/Cortis
Sep 16, 2024 -

Metro Lexus responded

We're delighted to hear that Abed, Ryan, and Trae made your experience at Metro Lexus a great one! Enjoy the superb 2024 Lexus RX!

September 14, 2024

I recently had the pleasure of purchasing a brand new Lexus RZ 450e from Metro Lexus, and I have to say, the entire experience was absolutely incredible. From the moment I walked through the doors, th More

by lis1us
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candice Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Sustersic, Julie Mohridge
Sep 16, 2024 -

Metro Lexus responded

Thank you for sharing your incredible experience with Metro Lexus! We're delighted to hear that Seth and Candice made the process smooth and memorable. Enjoy your new Lexus RZ 450e, and we appreciate your high recommendation!

September 14, 2024

Great experience as always with Metro Lexus! Colin did a great job from beginning to end! More

by Cbcampbell42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tysean Yorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Metro Lexus responded

Thank you for leaving Metro Lexus a five-star review! We are glad you enjoyed your experience with Colin.

September 12, 2024

Really not much to say. If you can imagine the best possible experience with the best possible outcome, that's what we received from Tori and Metro Lexus. All questions we h More

by lockhart.roger.w
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Metro Lexus responded

Thank you for sharing your experience! We're delighted to hear that Tori and the Metro Lexus team provided such exceptional service. We look forward to assisting with your next car purchase!

September 12, 2024

Pleasure to work with all around — sales, service, parts departments all excellent. Fourth car we’ve bought from Metro; looking forward to many more years working with them. More

by Jwright
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candice Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Booth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Metro Lexus responded

We're delighted to hear that you've had consistently excellent experiences with our sales, service, and parts departments at Metro Lexus. Thanks for your continued trust in us!

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