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Mike Murphy Ford Inc - Service Center

Morton, IL

4.5
780 Reviews
Call Service Center (309) 328-8171

780 Reviews of Mike Murphy Ford Inc - Service Center

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March 01, 2024

I had new tires put on my car at a different location and they kept my locking lug nut key. I went to mike murphy to have it taken off and they told me it would cost me $350 to have them cut off???? I said n More

by Josh and Jamie Lane
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Englert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Mike Murphy Ford Inc responded

Josh and Jamie, We were sorry to hear that we were not able to assist with your lug nut issue. Unfortunately we do not have a universal key that fits a Nissan and would have needed to have use an air gun to get them off which would have taken time in the shop to have that done. The charge you were quoted was for a technician to take them off correctly and not do any damage to your vehicle. You mentioned another location lost your locking lug key; you may want to reach out to them to try and recoup any cost you incurred with having the lugs removed. Again, we are sorry we were not able to help with your issue. Mike Murphy Ford

Mar 01, 2024 -

Josh and Jamie Lane responded

I dont need recomendations anymore. As stated in my original post, another dealership did it for me FREE of charge in 10 minutes. You have lost a customer in what should have been a pretty easy pleasing your customer service, or even advice on where to go rather than spend $350 in my opinion. This gesture just goes to show me that Mike Murphy is more concerned with new customers rather than keeping customers.

Mar 04, 2024 -

Josh and Jamie Lane responded

I would also like to add...the first time i came in about the issue i was told i would have to make an appt because they would have to cut the lug nuts off which is what you said in your reply. I asked the guy at the srvice desk how much that would cost me and he said "I dont see it being no more than $100". So i made the appt only to come back for said appt and be told it was going to be at least $350. Im glad i didnt even spend the $100 with mike murphy as i said in my previous reply, another dealership did it for free and they werent even a nissan dealership. They will get my business for my next car purchase.

Mar 04, 2024 -

Mike Murphy Ford Inc responded

Josh and Jamie, Thank you for taking the time to reach out to us again. As mentioned earlier, we apologize for any inconvenience this may have caused you and it is unfortunate we would lose your business over an issue we did not cause. If the original work you had done on your vehicle would have been done by our shop, we would have replaced the lug key at no charge to you if we would have lost it; however, you chose to have that work done elsewhere. We will take your feedback to our management team and discuss our policies and pricing for any future incidents in this area. Mike Murphy Ford

Mar 04, 2024 -

Josh and Jamie Lane responded

Thats all I needed to hear to justify my decision. Its not just about fixing the issues you caused. My advice to you is get your service team a set of locking lug nut keys. They are $50 for a set on amazon....or keep trying to charge customers $350 or more to cut the lug nuts off since that will make the dealership more profit in the long run. "I GET IT" "CUSTOMER SERVICE DONT MATTER"

March 01, 2024

Always a great experience at Mike Murphy. They always go the extra mile to make sure the customer is happy More

by ORANGE390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 01, 2024

Came in about 30 mins prior to my appt. They were able to get started in my vehicle right away. I was surprised and delighted to discover an updated lounge area which now includes a work More

by OMara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin T - Sales, Kersen Cranwill
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February 29, 2024

Mike did a great job getting my new car ready for pickup and off the lot. More

by JFLYNN10
Recommend Dealer
Yes
Employees Worked With
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 27, 2024

Mitch and his service department was great at getting my car in and back on the road. More

by DKBISHOP91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 20, 2024

Staff was easy to deal with, service was fast and efficient, and communication on what was being done was excellent. Overall outstanding service. More

by urbs22
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Wingfield
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February 08, 2024

He did a great job and were able to fix my car within the same day. More

by THE_DREWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 05, 2024

Great! They always explain things to me and what they will be doing. Very honest and straightforward More

by MELISSA_LINBOOM
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Wingfield
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February 04, 2024

Did not do a full inspection! All fluids low, filters are all bad and never got a detail. If they would have maybe they would have seen there was a broken part behind the glove b More

by hoss34_08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
? Don't know
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Feb 05, 2024 -

Mike Murphy Ford Inc responded

Dennis, We are sorry to hear you are having doubts about what services were provided on your new vehicle. Our Service CSM, Robin Berglin, will be reaching out to you to have a time set up to have your vehicle looked over and to double check everything with it. We are confident we will be able to correct any issue that might be wrong and have you feeling confident about your new vehicle. Mike Murphy Ford

February 04, 2024

Mike Murphy Ford has the best service department! They are friendly and helpful anytime I am there. More

by shellyd28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Lynch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Urbanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Berglin, Kersen Cranwill
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