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Morong-Falmouth

Falmouth, ME

4.7
883 Reviews
At Morong Falmouth we treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (866) 951-5376.
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US Rt 1

Falmouth, ME

04105

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Showing 883 reviews

February 01, 2024

Our salesman Vici was very informative and checked in with us regularly, throughout our car buying process. The car we wanted was not at the dealership but Vici made it a point to locate one that interes More

by Ki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicentiu Marcu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McCutcheon
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2024

My salesman, Vici, was a pleasure to work with. He addressed all of my questions and never pressured me. We had a good adult conversation, and I felt like I received a fair deal. Morong in general More

by rogpprince
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vicentiu Marcu
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2024

Salesman was professional and made the overall experience enjoyable. The virtual maintenance upsell was awkward and unpleasant. More

by Kcataldi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vicentiu Marcu
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2024

Lied about trade in value to get me in the door, incompetent used car sales manager took over an hour to do a “20 min” appraisal. Couldnt even come up with the amount they offered me on their websit More

by Justin Locke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andy Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Morong-Falmouth responded

Thank you for taking the time to share your experience, and I want to sincerely apologize for any frustration or disappointment you may have felt during your recent visit. I understand that the trade-in value we provided did not meet your expectations. I want to clarify that online tools like Kelly Blue Book provide estimates based on general vehicle information provided by the customer, and the actual trade-in value can vary due to several factors, including the vehicle's condition and history. In your case, the accident history and previous airbag deployment significantly impact the vehicle's value, which is something that may not be accurately reflected in online estimates. We aim to be transparent about these factors and explained to you that an in-person appraisal is essential for an accurate assessment whether they may be better or worse than KBB’s estimates. You had made comments to our staff about “not believing in car inspections” and your vehicle was not inspected. In cases like yours, where there's a history of an accident and airbag deployment, a detailed inspection becomes even more critical. While we regret any inconvenience, these complexities involved in trade-in appraisals (especially those of a vehicle that has been in an accident) are the standard across many stores. If you have any further questions or concerns, please feel free to reach out to our team directly at info@morong.com.

Jan 25, 2024 -

Justin Locke responded

You literally knew about the accident before I came down. I have texts to prove it. My inspection just expired 12/23. All moot points considering the review was about your dealership lying about attempting to come up on the trade value. Have texts to prove that as well. Instead you guys wasted my time to throw a lowball offer, gotta double your money every vehicle you sell, cause you sell so few. If the sales manager wasn't so greedy and hunting for his next bonus you guys wouldn’t be watching other dealerships sell the same used car 3-4 times before you guys sell it once. The service reviews and how long desirable used cars sit on this dealers lot speak for themselves. Save your time, money and frustration and don’t waste your time at this shoddy dealership. This genius of a used car sales manager refused a offer of $27K on a car 2 weeks ago yet now dropped the price to $26K. Literally all he does is cost VW and Morong business. Guy is about as sharp as a marble.

January 21, 2024

I arrived for my appointment on the wrong day, Dwight was so very kind to offer to fit me in. He had a great, positive, kind attitude. I am beyond grateful that he fit me into the schedule despite it being t More

by macdougal28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwight Masheck
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2024

I was very happy to work with Morong Falmouth, and with Vici in particular. He was friendly and welcoming, and made me feel comfortable throughout the buying process. More

by bc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicentiu Marcu
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2024

We had a great experience here. Vici was knowledgeable and attentive and helped us find the right car without any pressure. We ended up getting a good deal on a gently used service More

by carbuyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vicentiu Marcu
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2024

Vici was so helpful every step of the way. We will be working with him in the future due to his professionalism and kind and patient approach to the entire buying process. More

by louisa.gemmer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vicentiu Marcu
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2024

Appreciated all of the help from Vici and Andy, especially their ability to seamlessly navigate then process for returning my leased vehicle. More

by bernard.j.lyons
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicentiu Marcu
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2023

Andy is the best in the business! I am grateful for the service you continue to provide. Thanks for everything. More

by Matt Almy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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