Morong-Falmouth

Shockingly easy, pressure-free and hassle-free experience From the moment I walked in to the dealership, Jeff made me feel welcome and at ease. Having walked in the Porsche showroom (accidentally), I joked to From the moment I walked in to the dealership, Jeff made me feel welcome and at ease. Having walked in the Porsche showroom (accidentally), I joked to Jeff that I'd love to be in the market for a Porsche, but that it was beyond my price range (I was looking for a used vehicle under $16,000!). He said it didn't matter to him what I was there to buy and he was delighted to help me. I couldn't be more impressed with his no-hassle, no-pressure, and friendly demeanor. Knowledgeable, affable, and professional from the start, Jeff asked me some questions about my vehicle needs and wants. He showed me a few cars that met my criteria and steered me away from those that didn't. After test-driving a couple of cars, I drove all over greater Portland and did a lot more car shopping at other area dealerships. After spending another two days test driving other cars (and dealerships/sales staff), I went back to Jeff at Morong knowing I was, without a doubt, in the best hands, getting the best customer service. (I wish I hadn't wasted my time at other dealerships, but am grateful to have confirmed my confidence in Morong.) I called Jeff as soon as I walked away from my final test drive at another dealer and asked if the car I wanted was still available. Thankfully it was. He speedily ran it thorough a final service check so that I could have it by COB on a Friday. Jordan was equally impressive when it came time to finalize the deal and documentation. It has been over a month since my purchase and I'm as delighted as the Friday I picked up my new (to me) Kia Sorento. Yep... a Kia from a high-end dealer. The car is in pristine condition, full leather, heated and cooled seats, luxury package. I recommend Morong highly and without reservation. Thanks to the entire dealership, and Jeff in particular. I'll be back when it's time. In the meantime, I recommend you to anyone I know who's in the market for a car. More

Terrible customer experience I purchased my car from morong 4 years ago. Salesman was nice, I forget his name but he is no longer there. I test drove the car for 30 mins and didn’ I purchased my car from morong 4 years ago. Salesman was nice, I forget his name but he is no longer there. I test drove the car for 30 mins and didn’t notice a vibration at specific speeds mostly 34 mph was the worst while cruising, any acceleration or deceleration the vibration was gone. I brought the car back to be checked out hoping morong would help me fix the issue. They refused to even put it on the lift to check it out. I brought my car to prime VW in Saco, Maine and met Matt Cox the best service rep. He has helped me with any problem that came up with my car. I will never bring my car to Morong Falmouth for service nor would I ever buy a car from them. More

Wonderful service and knowledgeable staff! I recently purchased a VW Tiguan with Dan Dunham at Morong and had a great experience. He was easy to work with, knowledgeable, and took the time to e I recently purchased a VW Tiguan with Dan Dunham at Morong and had a great experience. He was easy to work with, knowledgeable, and took the time to explain each of my options. I had a particular color and interior that I wanted, and Dan patiently tracked down each available vehicle in New England until one could be delivered that met my specifications. I would highly recommend purchasing a vehicle from Morong and with Dan! More

friendly, helfpul and knowledgeable Overall very pleased with customer service we received. Staff was responsive and helpful, willing to offer information when requested. They were fri Overall very pleased with customer service we received. Staff was responsive and helpful, willing to offer information when requested. They were friendly and informed about their sales product. There was some miscommunication about one product feature, but overall a good experience. More

New Audi Purchase John Phillips' work with us was outstanding. He helped find a car that was an excellent fit for our criteria and explained its features to us quite w John Phillips' work with us was outstanding. He helped find a car that was an excellent fit for our criteria and explained its features to us quite well. Especially important--he did not pressure or pester us to buy a car. We took a few weeks to make our decision and he respected our timeframe for doing so. Buying the car was a fair process and given the complexity of today's cars, John spent a great deal of time familiarizing us with its operation before sending us on our way, and invited us to contact him anytime if we have any questions about the car's features, including coming back to see him. John is incredibly pleasant and a gentleman and his "before and after the sale" service to his customers makes him the person to seek out at Morong-Falmouth. More

Stress-free car buying experience! I recently purchased a new car from Morong dealership in Falmouth, ME and had an extremely stress-free experience. Working with Norma King was a pleas I recently purchased a new car from Morong dealership in Falmouth, ME and had an extremely stress-free experience. Working with Norma King was a pleasure; not the typical high pressure experience that you often associate with car sales. She even came in on her day off to work with me. I highly recommend Norma and the team at Morong if you're in the market for a new or used car. More

Professional, respectful knowledgeable We visited Morong to purchase a CX-5. Tyler was pleasant, patient, thorough and knowledgeable. He answered our many questions about the vehicle. My We visited Morong to purchase a CX-5. Tyler was pleasant, patient, thorough and knowledgeable. He answered our many questions about the vehicle. My mother received a thorough training session on her new car. More

Low-Pressure In response to an e-mail inquiry I received a fair quote on a new Jetta S from Ashley. We stopped by latter that day for a test drive with no intentio In response to an e-mail inquiry I received a fair quote on a new Jetta S from Ashley. We stopped by latter that day for a test drive with no intention of buying. Norma knows her products and couldn't be a more pleasant person with whom to do business. Add-ons and service plans were offered with absolutely no pressure to buy. All in all a very relaxed and pleasant experience. More

Professionalism at its Best!!!! John was professional, responsive, accommodating to our schedule and a pleasure. His professionalism was truly appreciated, and we would recommend him John was professional, responsive, accommodating to our schedule and a pleasure. His professionalism was truly appreciated, and we would recommend him and use him again. More

Surprisingly Relaxed Experience I am blown away by how nonchalant and relaxed buying a vehicle was. We worked Daniel (then Jordan) and both were pleasant and quite personable. Ther I am blown away by how nonchalant and relaxed buying a vehicle was. We worked Daniel (then Jordan) and both were pleasant and quite personable. There was absolutely no pressure to buy...Daniel, in particular, was the exact opposite of everything I typically despise about salespeople. We saved so much money buying thru Morong. We were so pleased not only with the price we agreed upon for the new vehicle but also for what they gave us for our trade in. HANDS DOWN this was the most relaxed, non-pressured car buying experience that my wife and I have had. WITHOUT RESERVATION I recommend Morong More