MotorWorld Acura - Service Center

Frustrating ACURA This dealership sells you on its ability to easily set up a service and come with a loaner and take your car back. Not so fast. I have trie ACURA This dealership sells you on its ability to easily set up a service and come with a loaner and take your car back. Not so fast. I have tried this service three times. Your calls go a call center who tries to set up and appointment in 60 days...60 days. They finally agree to an appointment within two weeks only if you complain. This time I sent for a recall and a noise in the front tires when not using the brakes. I get a call that says they can’t recreate. I sincerely believe they never took it out for a test. Then they return my car with a huge screw in the tire. I call to complain and the response...stuff happens. This is by far the worst service I have ever seen. All cars are manufactured the same. It’s all in the service...they fall flat. More

Great Acura Service Advisor I’ve been taking my 2009 Acura TSX to MotorWorld since I purchased it and always take it to MotorWorld for great service. Jason Shannon is an excel I’ve been taking my 2009 Acura TSX to MotorWorld since I purchased it and always take it to MotorWorld for great service. Jason Shannon is an excellent service advisor and very courteous and knowledgeable. More

Clean and helpful personel Waiting rooms well stocked with snacks and drink Courtesy vans prompt and drivers very helpful. Service is number one in promptness. Check-in clerk Waiting rooms well stocked with snacks and drink Courtesy vans prompt and drivers very helpful. Service is number one in promptness. Check-in clerk the best More

Excellent Outstanding customer service. Courteous and polite response with a positive attitude. Brightened my day. Nothing better than to see a smiling face Outstanding customer service. Courteous and polite response with a positive attitude. Brightened my day. Nothing better than to see a smiling face in the morning. More

Excellent Service from Start to Finish So professional! Promises made, promises kept. No surprises. Craig was top notch. We didn’t purchase the car here but it didn’t matter a bit . So professional! Promises made, promises kept. No surprises. Craig was top notch. We didn’t purchase the car here but it didn’t matter a bit . More

Craig saved the day! Dead battery; an inconvenience and easy to resolve until it is discovered when you need to leave immediately for a non scheduled early delivery hours Dead battery; an inconvenience and easy to resolve until it is discovered when you need to leave immediately for a non scheduled early delivery hours away. Craig asked how soon we could get there and had us on the road in short time. The Acura service team has always been professional and courteous. Yesterday they proved themselves to be fantastic and even CARING when they asked about the delivery. Our 7lb 4oz granddaughter. More

Super service I had a nail in my right rear tire & needed help quick!!! Truthfully, I needed all new tires. Jason helped me with the comparable tires at comparabl I had a nail in my right rear tire & needed help quick!!! Truthfully, I needed all new tires. Jason helped me with the comparable tires at comparable price. I was also able to use an Acura coupon. I was very impressed with the ease of the whole experience. When my Acura was ready for pickup, a severe tornado warning was in effect. Jason drove my vehicle inside the garage so I wasn't drenched when the danger past - unfortunately,Jason was soaked!!!! His kind consideration & superior knowledge of his job & people skills is a huge asset to Acura & Motor World in Wilkes Barre Pa. Please give him a raise & a promotion!!!! He's Awesome!!!!!!! More

Excellent Had vehicle delivered by rollback via Honda roadside assistance in the morning. Called in the afternoon and stated vehicle was repaired. No price invo Had vehicle delivered by rollback via Honda roadside assistance in the morning. Called in the afternoon and stated vehicle was repaired. No price involved due to warranty coverage. More

Excellent service of my vehicle I came in recently on May 14 th for the service of my vehicles service advisor was Craig .this guy was a thorough professional .He explained to me tho I came in recently on May 14 th for the service of my vehicles service advisor was Craig .this guy was a thorough professional .He explained to me thoroughly the process of my service,He told me the essential things to be done on my car,was very polite and a very good listener.He put me at ease and my experience with him was simply just exemplary. More

Go beyond the necessary Very appreciate of Dustin’s commitment to his clients. Readily available to help with issues that occur. Returns call immediately and problem solves e Very appreciate of Dustin’s commitment to his clients. Readily available to help with issues that occur. Returns call immediately and problem solves extremely well More