Mt. Ephraim Chrysler Dodge

Bait and Switch on Pricing If you're looking for a bait and switch on pricing to get you in the door and then to be disappointed, look no further than Mt. Ephraim Chrysler Dodge If you're looking for a bait and switch on pricing to get you in the door and then to be disappointed, look no further than Mt. Ephraim Chrysler Dodge. My wife and I have been in the market for a truck for the household, and have been looking at area dealerships. We found a 2019 Laramie Longhorn that was listed on Mt. Ephraim's website with factory rebates and additional dealership discounts of $48,465. I attempted to contact them via text about this price just to confirm that it was accurate before driving 45 minutes to get to the dealership on my only day off from work. The exact response from their sales staff via text when asked about the accuracy of pricing was "Yes I believe the truck you selected is apart of our employee pricing special for the month of November only. It is first come first serve but that discount is majority of it." He continued to encourage me to come in and see the vehicle as well, so we made the trip today. After inspecting the truck and going for a test drive, I was very interested in purchasing (including signing today if the price was right). Once Eric worked with his sales manager, he came back with a sales price of $56K which was far off from the $48K as listed online. We provided the printout from the website listing the online sales price (printed this very morning!), and Eric took this back to the sales manager who then came over to the desk to explain the price. The sales manager proceeded to tell us that the listed price on their website was an "IT issue that needs to be fixed" and is not only affecting THIS dealership, but also the other 2-3 dealerships he owns in the area. He claimed that the website was "double-dipping" the employee discount promotion for the month of November, and they could not sell the truck for less than they were offering in store despite the listed price online. We drove an hour and a half round trip on our only day off from work JUST to go to this dealership based on an internet price that I had confirmed THE NIGHT BEFORE with their sales staff via text. This is NOT how business should be conducted and is a complete insult to the customer's time and money. At this point, we are 2 weeks into the month of November with the employee pricing sales, and the manager told me that he "only just became aware of this IT issue" when I came into the store today. So what they're trying to say is that NO ONE in the past TWO WEEKS any any of their 3-4 dealerships have brought up the same issue of false pricing on the website??? I highly doubt that, and it was a complete bait and switch just to get you in the door. Avoid this dealership. They will waste your time just hoping that you'll pay the higher price once you arrive and see the cars. We were excited about potentially making a truck purchase today, but instead left frustrated and disappointed with the service we received. More

Walked in to look at a daily driver for my husband and left with 2 cars. One to replace my soon to expire lease and a daily driver for my husband. Thanks to Eric Boos and Alex for all their help in making left with 2 cars. One to replace my soon to expire lease and a daily driver for my husband. Thanks to Eric Boos and Alex for all their help in making both of us happy. More

Very Happy Eric Boos handled my new car. Everything went smooth. I am very happy with my experience. Car was clean the right way. I was on my way. Eric was great Eric Boos handled my new car. Everything went smooth. I am very happy with my experience. Car was clean the right way. I was on my way. Eric was great! More

Wonderful experience with Mr Anderson. A friend just purchased a vehicle from John and was talking about how wonderful his experience was. My husband decided to pick up the phone and called John at the purchased a vehicle from John and was talking about how wonderful his experience was. My husband decided to pick up the phone and called John at the dealership. John explained a few things and after speaking to him we decided to go in and see what we could do and we are glad to have gone. We traded our old car and got a journey. The experience we encountered was wonderful. John was awesome and the dealer made things relatively easy. Thank you John. More

John Anderson was terrific!!! Will come back for the next one for sure!!! Great service great people and even a awesome atmosphere! I’m sending my friends here one for sure!!! Great service great people and even a awesome atmosphere! I’m sending my friends here More

John Anderson is a super salesman! He’s honest, hard working and has integrity beyond ones expectations. I’m excited to be in my Truck. Thanks John! Mr Personality!! working and has integrity beyond ones expectations. I’m excited to be in my Truck. Thanks John! Mr Personality!! More

Thank you to Eric Boos and the sales team for going above and beyond to get us in the truck we love! We would recommend using Eric if you are in the market for buying a car! and beyond to get us in the truck we love! We would recommend using Eric if you are in the market for buying a car! More

I worked with Michael Sandelier and Mac. Both guys were very professional. Received a fair price and great service. Thank you gentlemen. Proud jeep owner. very professional. Received a fair price and great service. Thank you gentlemen. Proud jeep owner. More

John Anderson was my salesman today and he was absolutely amazing! Walked out with a Chrysler 300 that I’m absolutely in love with! Will certainly be back for my next car! amazing! Walked out with a Chrysler 300 that I’m absolutely in love with! Will certainly be back for my next car! More

Great experience buying a new Ram Eric Boos and team at Mt. Ephraim Dodge were great. They were knowledgeable, friendly and helped me get a great deal on an amazing new truck. I would Eric Boos and team at Mt. Ephraim Dodge were great. They were knowledgeable, friendly and helped me get a great deal on an amazing new truck. I would definitely recommend Eric and the rest of the team at Mt. Ephraim Dodge. More