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Muller's Woodfield Acura - Service Center

Hoffman Estates, IL

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163 Reviews

163 Reviews of Muller's Woodfield Acura - Service Center

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February 03, 2021

Great customer service! the Service department sets the expectation for service and confirm the work, and keeps me informed of the progress or if anything unusual is discovered. The waiting area is clean More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Dettlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2021

The customer service at Mueller is always exceptional! However, the sticker-shock for routine service continues..... Kim was super helpful, but she has no control over pricing. Routine service was about $ More

by traumama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Burnett
January 24, 2021

I am always impressed with Mullers service department. My alternator went out on the coldest day of the year. After having it towed into the service department on a Friday night, a technician was alrea More

by snufsmom
Recommend Dealer
Yes
Employees Worked With
Mark Dettlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Burnett
January 16, 2021

Always prompt, professional people. Whenever we had a question or problem we received a quick and accurate response. We live 36 miles away but still come back for service for our RDX. More

by Dakota6330
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Burnett
January 12, 2021

Upon my arrival at the dealership for my service appointment, Kim greeted and introduced herself in a friendly and welcoming way. She was very helpful and knowledgeable while explaining the needed More

by Gail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Burnett
January 12, 2021

I brought my RDX for routine oil change, etc. I’m always I brought my RDX for routine oil change, etc. I’m always pleased with the trustworthiness of the service department, as well as the dealership. More

by dfleaka
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Kasuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2021

Exceptional service, very responsive and always friendly. The Service Team takes time to understand your vehicle’s problem and fix it correctly the first time. More

by JG614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kasuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barb Krajewski
January 10, 2021

Service is excellent. I'm notified each step of the way. I appreciate the loaner car, makes it so convenient to have service completed. My car is always returned to me clean and in great condition. More

by Evelyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Burnett
January 08, 2021

The service is excellent. I don't know why I keep getting asked "how was the service?" It was excellent. It's one of the reasons I have leased five cars from Mullers. Keep up the good work! Thank More

by Repeat Customer - 4X
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Jett
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 08, 2021

Prompt attention with great and safe waiting area. The service was performed timely and the advisor informed me personally of the service and check points. More

by flabianca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kasuk
5.0
This rating includes all reviews, with more weight given to recent reviews.