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My Auto Import Center - Service Center

Muskegon, MI

4.5
1,878 Reviews
Call Service Center (231) 799-7100

1,878 Reviews of My Auto Import Center - Service Center

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October 15, 2021

Very slow service for a oil change and tire rotation. 2.5 hrs total with a very very poor wash job. Very disappointed!!! More

by vickifrye50
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mitchell Ladd
4.0
This rating includes all reviews, with more weight given to recent reviews.
Glory Abiertas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2021 -

My Auto Import Center responded

I'm sorry to hear that your wait in our service center was longer than expected and our free car wash disappointed you. I will share your experience with our service team and service manager.

Helpful
October 14, 2021

Shuttle driver is amazingly cool. Service was good. Car wash was terrible. Still had dirt all over it. Good thing I didn’t pay for that. More

by STIDMON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keto and Elizabeth
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Oct 18, 2021 -

My Auto Import Center responded

I am sorry to hear that our free car wash disappointed you! I have personally spoken with our service detailer regarding your experience.

Helpful
October 14, 2021

Subaru dealership has always treated us and our Subaru with the deepest respect, We never have any problems when we go there for service. More

by BDPOEL
Recommend Dealer
Yes
Employees Worked With
Heather Mattice
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2021 -

My Auto Import Center responded

Thank you for continuing to give Heather and our entire Subaru of Muskegon Service Team the opportunity to earn your business!

Helpful
October 14, 2021

Olivia in the service center was amazing!! She’s was so kind and helpful! Great customer service! More

by Savannah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2021 -

My Auto Import Center responded

Thank you for sharing your service experience with everyone!

Helpful
October 14, 2021

I had great customer service at My Auto. The employee who checked me in was friendly, personable, and efficient. I had an oil issue that was fixed quickly. I loved there waiting area. More

by DLIEFFERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2021 -

My Auto Import Center responded

Thank you for giving us the opportunity to earn your business!

Helpful
October 13, 2021

Fast and responsible plus Ninfa and friendly. They did a great job with service and quick More

by Lisakingma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2021 -

My Auto Import Center responded

Thank you for sharing your experience with everyone! I see that you had a four-star experience, was there anything specific that we could work on to ensure a five-star experience in the future?

Helpful
October 13, 2021

Everything was free. Tire rotation due to gift of cost and inspection. Fast service and helpful staff. More

by TLJSTEWART
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn’t know the names.
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Oct 14, 2021 -

My Auto Import Center responded

Thank you for the kind review and for donating to our coat drive!

Helpful
October 13, 2021

it was okay when i got to the fee for rotation of tires. a free oil change for life is not true. it really cost 29.99. because you recommend a tire rotation every time you get an oil change. More

by gmbarnett111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Byrd Harderman Jr
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Oct 14, 2021 -

My Auto Import Center responded

I am sorry that your experience was less than exceptional. If you would like to reach out to our service manager, Javid, he would be glad to answer or discuss any questions and concerns that you have. His contact email is jzahir@themyautogroup.com

Helpful
October 13, 2021

Very friendly. Explained what needed to be fixed well. Was done in a timely manner. More

by nkj3719
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glory Abiertas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Bliss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2021 -

My Auto Import Center responded

Thank you for giving us the opportunity to earn your service business!

Helpful
October 13, 2021

Excellent and prompt service. Very impressed with the quality of the work done and the kindness of those I interacted with. More

by REHORTON115
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ella Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2021 -

My Auto Import Center responded

Thank you for taking the time to share your experience with everyone!

Helpful
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