Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Ford of Oak Lawn
Oak Lawn, IL
3,374 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 3,374 reviews
October 22, 2025
It was a good experienceSalespeople were great and very helpful with hooking up the Bluetooth helpful with hooking up the Bluetooth More
by jlzahorik
October 21, 2025
I was sad about my new 2025 Ford explorer recall and technical issues... I love that truck so I'm disappointed with the inconvenience 😭 However, Tim said he'll handle everything tomorrow so I'm optimi technical issues... I love that truck so I'm disappointed with the inconvenience 😭 However, Tim said he'll handle everything tomorrow so I'm optimistic and overjoyed to see if he can help me within a few hours vs days 😁🤞 Overall, great customer service 💪 More
by piglovertoo2
October 21, 2025
The Dealer ship has been a service to all are cars and truck the service writers were excellent truck the service writers were excellent More
by Tmk8809
Employees Worked With
October 21, 2025
I was greeted kindly. my wait time was great. Was explaining that was right and what I'll need in the future. Job we'll done. my wait time was great. Was explaining that was right and what I'll need in the future. Job we'll done. More
by tntreed
October 21, 2025
They were able to repair my car the same day and dropped me off and brought me back so I didn’t have to wait all day at the dealership - thanks Bill me off and brought me back so I didn’t have to wait all day at the dealership - thanks Bill More
by Jack
Employees Worked With
October 21, 2025
Everything was great from the drop off till pick up I have nothing bad to say have nothing bad to say More
by Latasha
Employees Worked With
October 19, 2025
Great people I come here for service all the time staff is friendly and warm is friendly and warm More
by rob750hp
Employees Worked With
October 18, 2025
Very unhappy with the Servise department we made a appointment for Friday only to find out Saturday our car has not even got looked at , maybe it may happen Monday or Tuesday.Called the Servise manage appointment for Friday only to find out Saturday our car has not even got looked at , maybe it may happen Monday or Tuesday.Called the Servise manager he had a I don’t care attitude deal with it , with the purchase of 2 car from this dealer on the same day I’m very disappointed with out first visit back to get a repair done .They don’t care about return customer satisfaction. also there entire system it automated so good luck getting to talk to anyone while you’re car is in there More
by Unhappy customer
Employees Worked With
Jared Hernandez, Steve Servise manager
October 17, 2025
Thank you Jay and Nick! They did their best to work with my situation, financial and otherwise and got me into a 2024 Ford Escape AWD with a 2 year warranty. I love my new c They did their best to work with my situation, financial and otherwise and got me into a 2024 Ford Escape AWD with a 2 year warranty. I love my new car! You guys are the bestest! More
by geanna2927
October 17, 2025
I dropped my car off for The Works and some recalls. Was finished in a good amount of time. Was finished in a good amount of time. More
by VASQUEZDEBRA1963
Employees Worked With
