
Napleton Ford of Oak Lawn
Oak Lawn, IL
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I thought They to care of the problem I went In for . It seems they never change the door latch . This morning the door latch didn’t want to close . That’s reason the bought in my truck for and only kept It seems they never change the door latch . This morning the door latch didn’t want to close . That’s reason the bought in my truck for and only kept for 3 days and didn’t nothing . This is very disappointing. More
I went in with a coupon for $59. 99 service, and when I went to pick up my vehicle I was charged $84.00. I asked why and was told that I had a Dodge and that the filter was $24. Why 99 service, and when I went to pick up my vehicle I was charged $84.00. I asked why and was told that I had a Dodge and that the filter was $24. Why wasn't I told this before I gave them my keys? I feel like I have been scammed!! More
I brought my car in for two problems, one was fixed and the next day my check engine light came back on. $6600 dollars and I thought it would be fixed, but it was not. The error code is the same as I tol the next day my check engine light came back on. $6600 dollars and I thought it would be fixed, but it was not. The error code is the same as I told the dealer and it was not addressed. More
The whole experience was great. Nick was really helpful and was very kind the whole time Nick was really helpful and was very kind the whole time More
This was actually my first time going and getting serviced by them and the service was great.. serviced by them and the service was great.. More
I was told someone would call once parts were in. No one called. Scheduler wasn’t aware of services/replacements to be made - maybe not in the notes? Left message for service person to clarify servic No one called. Scheduler wasn’t aware of services/replacements to be made - maybe not in the notes? Left message for service person to clarify services being done. No one called back. Communication is severely lacking, if not nonexistent. More