Napleton Ford of Oak Lawn

The service department told me I would be there for 30-45 minutes and I was there for almost two hours. I had an appointment. I was there for an oil change only. I am unsure to why I was there for so long, a minutes and I was there for almost two hours. I had an appointment. I was there for an oil change only. I am unsure to why I was there for so long, and was frustrating to be there for a long time when I had many other commitments that same day. I planned around being told 30-45 minutes. More

Irv and Stan were the best. They made buying a card one of the best experiences I've ever had. The entire time I was there, I felt like I was in the best hands, and Irv, Stan, They made buying a card one of the best experiences I've ever had. The entire time I was there, I felt like I was in the best hands, and Irv, Stan, the entire staff took very good care of me More

Great professionalism and “Customer-First” Customer Service! Dave, in the Service Department… is one of the most friendly and courteous individuals I have met in a long time! Keep up the great work Service! Dave, in the Service Department… is one of the most friendly and courteous individuals I have met in a long time! Keep up the great work, guys!!! More

Wait time wasn’t too bad waiting room was clean and comfortable and guilt wish they had an easier coffee machine to operate comfortable and guilt wish they had an easier coffee machine to operate More

Made appointment for recall on truck completed in 2 days I received texts with parts ordered and progress I received texts with parts ordered and progress More

Over scheduled customers I waited 2 hours for oil change. This was the 2nd time. Service manager was apologetic for the wait and gave me a discount They need more service techs working on vehicles. . This was the 2nd time. Service manager was apologetic for the wait and gave me a discount They need more service techs working on vehicles. . More

Tom was able to get my car right in for an oil change. It was done quickly. I had a family emergency and it was ready to go. I will definitely be recommending Napleton to friends and family for needed c It was done quickly. I had a family emergency and it was ready to go. I will definitely be recommending Napleton to friends and family for needed car services. More

In for maintenance and recalls - excellent service - professional and timely. Even pointed out a known fault that didn’t even have an official recall and made the necessary repair. professional and timely. Even pointed out a known fault that didn’t even have an official recall and made the necessary repair. More

Great experience. No stress and treated us like family! Definitely would refer friends and family. No stress and treated us like family! Definitely would refer friends and family. More

Excellent service, excellent staff. the service manager is always friendly and helpful my car was repaired very well the service manager is always friendly and helpful my car was repaired very well More