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Napleton's North Palm Hyundai

Lake Park, FL

4.8
953 Reviews
Napleton's North Palm Hyundai in Lake Park, FL, is the place to find the best and most affordable new and used cars in the West Palm Beach area, with the largest selection of new Hyundai vehicles around. Family-owned and in business for over 50 years, with 64 franchises across five states, Ed Napleton believes that customer satisfaction and common courtesy should be held above all else. The focus on these traits has been in place since Edward W. Napleton opened his first dealership on the South Side of Chicago back in 1931 and continues to this day. This might be why Napleton can count more than 800,000 customers in its history, and why more than two-thirds of those customers have returned to Napleton to buy again. From the moment you visit us, you'll see why Napleton's North Palm Hyundai is different from the competition. Our modern waiting areas are decked out with flat screen TVs, while our relaxing customer lounges treat customers to free coffee and Wi-Fi. Our friendly, knowledgeable staffs are devoted to your complete satisfaction and constantly strive to provide you with the easiest and most enjoyable buying experience. We pride ourselves in exceeding your expectations before, during, and long after the sale is completed. We also feature a wide selection of used cars , trucks and SUVs from both domestic and foreign manufacturers like BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Jaguar, Jeep, Kia, Lexus, Mazda, Mercury, MINI, Mitsubishi, Nissan, Pontiac, RAM, Saturn, Scion and Toyota. Our service department is staffed exclusively by ASE Certified technicians and comes complete with a service shuttle so you can still get around town while your vehicle is serviced. Our fully stocked parts and accessories departments are packed with genuine factory parts so your vehicle can be restored or customized to factory specifications. Our website allows you to value your trade, calculate your payments , and even apply for financing. Look around s
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3703 Northlake Blvd

Lake Park, FL

33403

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Showing 953 reviews

December 28, 2016

evaluation of a new car When I entered the showroom I had no intention of buying a car Just curious to see a new vehicle since I already have two new cars Mercedes S550 and More

by doctorrobins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
R M Mc Pherson, Jay Gonzalez, Jaime Miranda, Brian Banelli
Dec 28, 2016 -

Napleton's North Palm Hyundai responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future. Best, Carmen “Rosi” Palermo, Customer Relations Manager | rpalermo@napleton.com

December 22, 2016

Friendly and professional I was greeted right away with a handshake and a smile. My decision was simple because I already knew what car I wanted to test drive and my budget in More

by danielangelperez1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 26, 2016 -

Napleton's North Palm Hyundai responded

Thank you for taking the time to submit this amazing feedback. Our team takes pride in their professional and friendly customer service and will be ecstatic to hear that you left Napleton's North Palm Hyundai satisfied. We appreciate you for trusting us with your car buying needs and we hope you enjoy your new vehicle! Best, Carmen “Rosi” Palermo, Customer Relations Manager | rpalermo@napleton.com

December 21, 2016

Great dealership! I am a returning customer to this dealership after the service department took care of my Sante Fe for 3 years. I pretty much knew that I wanted to pu More

by skeelor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo(Eddy)
Dec 26, 2016 -

Napleton's North Palm Hyundai responded

Thank you for the feedback! We are happy to hear of your positive experience at Napleton's North Palm Hyundai, and we are grateful for continually choosing us for your automotive needs. We look forward to working with you again in the future! Best, Carmen “Rosi” Palermo, Customer Relations Manager | rpalermo@napleton.com

December 19, 2016

Greatist experience ever in buying a car!! This was the best buying experience in all my years of buying a car! Jay Gonzalez was most knowledgeable sales person I have ever encountered and easy More

by J. Gonzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosi Palermo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Gonzalez, Lance Lafazan
Dec 20, 2016 -

Napleton's North Palm Hyundai responded

Thank you for the wonderful review. We will continue to offer the best car buying experience to each and every customer we come in contact with. I will pass along the feedback to Jay. Thank you again for your kind words and business. Best, Carmen “Rosi” Palermo, Customer Relations Manager | rpalermo@napleton.com

December 09, 2016

They ripped us off! We agreed on a price. The contract is a convoluted mess. We later found out that they simply failed to honor our agreed upon price! When I contacted t More

by Angry disappointed customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John White.
Feb 07, 2017 -

Napleton's North Palm Hyundai responded

Hi, we appreciate you taking the time to respond. The staff at Napleton's North Palm Hyundai take our reviews very seriously. If you'd be willing, our manager would like to speak with you at (561) 721-3800 to discuss ways to improve your experience with Napleton's North Palm Hyundai moving forward. Thank you for your input, and we hope to hear from you soon.

Feb 10, 2017 -

Angry disappointed customer responded

Everything these people said or implied above is a lie and attempt to con you the reader. In fact, we've already contacted them several times and they were perfectly horrible, phony, dishonest, snarky and arrogant. if you fo to their Better Business Bureau website and actually read the complaints you’ll see that, one customer after another generally assert the same things: Lying, deception, “bait and switch,” overcharging, rudeness, disrespect, failure to honor commitments or fulfill responsibilities, fake customer service i.e., (using all the right words while not actually providing quality service), blowing customers off ands attacking and belittling them when they do complain. NOTE: IF THEY REPSPOND TO THIS SUGGESTING THAT THEY IN ANYWAY CARE, YOU CAN BE ABSOLUTELY CERTAIN THAT IT'S A LIE AND A CON AND THUS AN INSULT TO YOU AND TO MY WIFE AND I. YOU HAVE BEEN FOREWARNED, THESE ARE NOT HONORABLE PEOPLE (WE HAVE NEVER BEFORE FILED SUCH A COMPLAINT. WE ARE SIMPLY NOT GOING TO ACCEPT THEIR RIPPING US OFF)

Feb 10, 2017 -

Angry disappointed customer responded

Note also that our complaint was on December 12, 2016 and their response was on February 7, 2017 almost two months later. That will give you some sense of how they actually operate.

December 04, 2016

Women's point of view IT IS IMPORTANT THAT I NEVER FEEL LIKE IM GETTING RIPPED OFF OR UP SOLD BECAUSE I DO NOT KNOW ABOUT CARS! At Napletons north palm I never feel like t More

by angsergi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy C. and Michael Lingfelt
Dec 05, 2016 -

Napleton's North Palm Hyundai responded

We appreciate the kind words. We look forward to seeing you again in the future! Best, Carmen “Rosi” Palermo, Customer Relations Manager | rpalermo@napleton.com

December 02, 2016

North Palm Hyundai I really enjoyed working with Jay on my new leased Azera. We are repeat customers and asked for him specifically. He is very knowledgeable, professi More

by mrsciampi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Gonzalez
Dec 05, 2016 -

Napleton's North Palm Hyundai responded

Thank you for taking the time to share your feedback! I am very pleased to hear Jay’s consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Napleton's North Palm Hyundai. We can’t wait to see you for your next servicing appointment! Best, Carmen “Rosi” Palermo, Customer Relations Manager | rpalermo@napleton.com

December 01, 2016

Sonata purchase Everything went smoothly..staff was respectful and personable...showroom is modern and well equipped! I would definetly return. The atmosphere is c More

by weberd1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Cabezas
December 01, 2016

Great Service Very good experience. OV was excellent from start to finish. My son and I are very satisfied with the car so far. Very nice people. More

by powmo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OV, Scuba
December 01, 2016

G80 instead of Lexus LS 460 I was reluctant to consider the Genesis, but safety features, warranty and quality of the car made it impossible not to consider. The cruise control a More

by gfinnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Hernandez
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