Napoli Kia

Very friendly staff! Waiting time very good nd clean customer area. Very good experience would go back for service again Waiting time very good nd clean customer area. Very good experience would go back for service again More

Hoy fui a un servicio de cambio de aceite obligado porque el motor de mi Sorento 2019 tiene consumo excesivo de aceite, en 1500 millas consumió 3 cuartos. Tengo "garantía de fabrica". Recomienda el consecion el motor de mi Sorento 2019 tiene consumo excesivo de aceite, en 1500 millas consumió 3 cuartos. Tengo "garantía de fabrica". Recomienda el consecionario que debo ir 3 veces para tener un récord del mismo. Pague $100 x el servicio, tengo q regresar a las 1000 millas para revisar y debo pagar $60 por la cita, después se hará lo mismo. Después recomiendan cambiar el sistema de combustible $750 más (eso ya le hicieron a un conocido con un Sorento 2018) Y después de eso seguirá el problema y no harán más. Voy a esperar un par de meses, si el problema continúa, decidiré venderlo y jamás comprar un KIA. Lo que escribo es un problema del motor de algunos modelos de KIA, averiguen More

As always exceptional services provided. Wouldn’t go any other place! Thank you for your service. Wouldn’t go any other place! Thank you for your service. More

What I came in there for was not fixed. This isn’t the first time this has happened. I keep having trouble with the service department. After you but your car, they stop caring. This isn’t the first time this has happened. I keep having trouble with the service department. After you but your car, they stop caring. More

Took way too long to complete service. Worked well with Insurance company. Kia was the only place to get certain parts . Worked well with Insurance company. Kia was the only place to get certain parts . More

You guy have the best Service that I know of and a That is reasonable is reasonable More

My intention was never to write a bad review but at this point I feel like it’s only right I warn people by telling my story. In July 2022 I walked into Kia Napoli looking for an AWD sedan. My salesperson, point I feel like it’s only right I warn people by telling my story. In July 2022 I walked into Kia Napoli looking for an AWD sedan. My salesperson, Dallas, showed me an “AWD” K5. I purchased the car almost immediately. A few days later my friends were checking it out and they discovered it was a front wheeled drive car. I went back to Kia, upset of course, because I specifically came in there looking for an AWD sedan and expressed it multiple times. My main purpose for my overall car search was to find a reliable AWD sedan so it wasn’t something to be misunderstood. I felt like I got scammed. Dallas knew. In MY paperwork, not once did it state front wheeled drive but in THEIR paperwork it did. When I came in, Dallas and Sal promised to figure it out by switching my car with the model i thought I had. It’s been about 1.5 years now… Throughout this time I’ve come into Kia Napoli more times than I can count. At this point I would have rather Dallas and Sal been honest with me but instead I’ve been constantly lied to, ignored, and taken advantage of. I’m a 22 year old girl so they definitely don’t take me seriously because I’ve been played around with like a toy for this long. Mind you, I have been nothing but understanding and patient. I’ve tried to put my foot down, give deadlines, stay persistent (even though it’s their responsibility since this is their fault) but it’s exhausting. This situation has caused me nothing but anxiety and stress. So if you plan on purchasing from Kia Napoli, I suggest you rethink your decision and maybe choose another Kia dealer where you’ll be guaranteed honesty and transparency. More

The Service crew at Napoli Kia are very professional, very proficient and very polite. Not only did they do a very thorough job repairing my vehicle, but they even took the time to wash and detail it aft very proficient and very polite. Not only did they do a very thorough job repairing my vehicle, but they even took the time to wash and detail it after all repairs were done!! Quality of service and professionalism is second to none!! More

Jennifer was excellent. She listened to me explain what was going on with my car and got me in quickly, I am new to the area and skeptical when it comes to dealerships aft She listened to me explain what was going on with my car and got me in quickly, I am new to the area and skeptical when it comes to dealerships after having gone to my local one for 15 years. However the service was great and through. I will be back!!! Thank you!! More

Si me gusto ir a este sitio me recibieron lo más bien contestaron todas mis preguntas y me fui bien satisfecha con el chequeo de mi carro los recomiendo contestaron todas mis preguntas y me fui bien satisfecha con el chequeo de mi carro los recomiendo More