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Napoli Kia

Milford, CT

Overview
Employees
Reviews
Vehicles
4.4
1,958 Reviews
Napoli Kia is the place to go when you are searching for a new Kia in Milford, Connecticut. We have a huge selection of new Kia models available in our new car department right now. So come to our new Kia showroom today! You will find an ample inventory of the new Kia Optima, Cadenza, Soul, Sportage, Sorento, Sedona, Forte, Forte5, Forte Koup, Rio, Rio 5-Door, and Optima Hybrid. Get the Kia that’s just right for your lifestyle, right here in Milford. Visit Napoli Kia’s new car department or shop on our website anytime, from your computer or mobile device. We want to see you behind the wheel of an amazing new Kia today!
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241 Boston Post Rd

Milford, CT

06460

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Showing 1,958 reviews

June 15, 2023

Excellence customer service, make you feel welcome. Help to make good choice. I would recommend them. More

by CHRISTINE_INGRAM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter
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Jun 16, 2023 -

Napoli Kia responded

Christine, thank you so much for the kind words! We're delighted to hear that our team at Napoli Kia provided you with excellent customer service. We appreciate your recommendation and look forward to assisting you again in the future. Have a fantastic day!

June 14, 2023

In distress and the Napoli Kia entire crew put my at ease. They allowed my service to be pushed due to me coming in and waiting. They we’re understanding and personable. More

by JOHNSONTANEKA21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2023 -

Napoli Kia responded

Thank you for sharing your experience! We're happy to hear our team took such wonderful care of you and we'll be sure to let them know how much you appreciate their accommodating service. Take care and please don't hesitate to reach out if there's anything else we can do for you! - Napoli Kia

June 14, 2023

Vehicle was delivered as promised, but my request to do tire rotation wasnt done. at least they were honest to admit. No complains here More

by Mikee0508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not in thenlist
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Jun 30, 2023 -

Napoli Kia responded

Mike, we appreciate your feedback and are happy to hear that your vehicle was delivered as promised. We apologize for failing to rotate your tires and hope to make it up to you next time. If there is anything else we can do to improve future experiences, please feel free to reach out and let us know. Thank you! Ruben Burgos - Service Mgr - 203-787-5850

June 14, 2023

Went in for a recall fix and all was good! Loved the fact video was taken as the inspection was happening. Marisa was very helpful and pleasant! More

by diaruskay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
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Jun 15, 2023 -

Napoli Kia responded

We're so glad to hear that you had a positive experience with us! It's great to know that the recall fix went well and that you appreciated the video inspection. We'll be sure to pass along your kind words to Marisa and look forward to seeing you again. Thanks for choosing Napoli Kia!

June 13, 2023

I had a bad experience with the Branford Kia dealership I must say you guys here in Milford rock thanks so much for taking care of my car issue see you soon 💙 More

by Aliciasmith042
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2023 -

Napoli Kia responded

We're glad to hear about your positive experience at Napoli Kia! It's great to know that our Milford location was able to take care of your car issue and provide the excellent service you deserve. Thank you for choosing us, we look forward to seeing you soon!

June 12, 2023

Very positive Ty Have to go drive Great people and leadership Len is a great guy and highly recommend him More

by butter0679
Recommend Dealer
Yes
Employees Worked With
Dave Dimatteo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Dimatteo
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Jun 14, 2023 -

Napoli Kia responded

We're delighted to hear about your positive experience at Napoli Kia! Thanks for sharing how impressed you were with Len's great leadership, he will be thrilled to hear this. Drive safely and enjoy the ride!

June 10, 2023

I walked in with no idea what I wanted and walked out with a brand new 2024 truly and amazing experience! Thank you Dave!! More

by Vanessalynn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Dimatteo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Napoli Kia responded

We're thrilled you had an amazing experience at Napoli Kia! Our team is always dedicated to providing top-notch service and we're pleased to hear that Dave helped you find a brand-new 2024 model. Thank you for your business and enjoy your new vehicle!

June 08, 2023

Everyone was very friendly and were accommodating and were able to do the job quickly More

by maxjr3blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Napoli Kia responded

Thank you for reviewing your recent visit with the Napoli Kia team! We appreciate your business and hope you won't hesitate to reach out if we can be of service again in the future!

June 07, 2023

I was greeted promptly. Staff was very friendly and vehicle serviced in timely manner. Received great xxu to my service appt. More

by LBASILICATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 07, 2023

I was accommodated by allowing me to drop my car off earlier than my appointment time due to my job. Everyone was so nice. I even received a complimentary car wash! More

by MVAZQUEZ1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Napoli Kia responded

Thank you for the great review of Napoli Kia! It's wonderful to hear that our team was accommodating and made sure everything went smoothly. We hope to see you again for any future automotive needs!

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