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Napoli Kia

Milford, CT

Overview
Employees
Reviews
Vehicles
4.4
1,959 Reviews
Napoli Kia is the place to go when you are searching for a new Kia in Milford, Connecticut. We have a huge selection of new Kia models available in our new car department right now. So come to our new Kia showroom today! You will find an ample inventory of the new Kia Optima, Cadenza, Soul, Sportage, Sorento, Sedona, Forte, Forte5, Forte Koup, Rio, Rio 5-Door, and Optima Hybrid. Get the Kia that’s just right for your lifestyle, right here in Milford. Visit Napoli Kia’s new car department or shop on our website anytime, from your computer or mobile device. We want to see you behind the wheel of an amazing new Kia today!
Contact Dealership

241 Boston Post Rd

Milford, CT

06460

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Showing 1,959 reviews

May 20, 2023

Staff here is very friendly. Comfortable atmosphere. Low pressure. Have purchased a car here before. More

by jbas0513
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2023 -

jbas0513 responded

Great experience

May 23, 2023 -

Napoli Kia responded

Thank you for the kind feedback! We appreciate you trusting the Napoli Kia team with your loyal business and look forward to seeing you again next time!

May 18, 2023

Great place to a car, staff members very helpful, services area needs to improve. Thank you More

by MIR833
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2023 -

Napoli Kia responded

Thank you for your honest feedback. We apologize that you are unsatisfied with our service facilities and will pass along your comments to the rest of our team.

May 16, 2023

Best service I ever received from a dealership! I highly recommend Kia Napoli to anyone! More

by aperch33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Sabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa
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May 18, 2023 -

Napoli Kia responded

Wow, we're thrilled to hear our Napoli Kia team provided you with such exceptional service! Thank you for your business and please don't hesitate to reach out the next time we can be of assistance!

May 16, 2023

They got my vehicle and information mixed up with another and told me I never went to my scheduled appointment. Then I received an email about another vehicle that I do not own and has my information attache More

by AMANDAB526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2023 -

Napoli Kia responded

We're disappointed to hear that the experience wasn't up to our usual standards and appreciate your honest feedback. This is not the level of service we strive for, and we would appreciate the opportunity to learn more about what happened and assist in any way possible to make this right. Please give us a call at your earliest convenience so we can discuss further. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

May 16, 2023

Service was professional, courteous, and friendly. My car was repaired quickly and at reasonable prices More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2023 -

Napoli Kia responded

Ken, thank you for sharing your experience at Napoli Kia. We're happy to hear that our team provided you with professional, courteous, and friendly service while repairing your car quickly and at a reasonable price. We look forward to seeing you again!

May 15, 2023

Ashley and Dennis were great to work with. They were fair in their pricing and took much time with me. More

by Larry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Napoli Kia responded

Larry, it's wonderful to hear that Ashley and Dennis provided you with a great experience here at Napoli Kia! We hope you continue to enjoy your vehicle and look forward to seeing you again! Thank you!

May 14, 2023

He let me know what was wrong with my car, he had the car serviced with Kia , Nissan I got the car back it is running like brand new car never ran like this before but one problem the engine light is back on More

by cillchris107@gmail.com
Recommend Dealer
Yes
Employees Worked With
Peter
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May 17, 2023 -

Napoli Kia responded

Hi, We're so glad your vehicle is running so much smoother than before and appreciate this awesome review! We encourage you to reach out to our service team to discuss your check engine light to resolve this for you! Thank you! - Napoli Kia

May 13, 2023

Brought my Sportage in for a recall & oil change service, I was met by service rep Marissa we discussed the work to be done,& my car was ready in a timely fashion, we went over invoice & she walked me out to More

by JJE3457
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa Kleiner
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May 17, 2023 -

Napoli Kia responded

John, thank you so much for trusting the Napoli Kia team with your Sportage's maintenance needs! We're thrilled to hear Marissa took such great care of you during your visit and we'll be sure to let her know how much you appreciate her excellent service. Thanks for the review and please don't hesitate to reach out if we can assist you with any future automotive needs!

May 10, 2023

I was very dissatisfied with my recent 2018 Kia Sedona purchase from Kia of Milford, but Kia showed me that my business means alot to Kia of Milford and bought me out of my contract and put me in a New 20 More

by billyhunt191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Smith Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Napoli Kia responded

Thank you for sharing your experience, Billy! We appreciate you giving us the opportunity to make things right and hope you enjoy your beautiful new Kia Forte. Take care and please don't hesitate to reach out if we can be of service again in the future! - The Napoli Kia Team

May 06, 2023

Always a great experience, No matter who your salesman is Roderick was awesome and so was the finance More

by Sweet196669
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
RODERICK
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May 09, 2023 -

Napoli Kia responded

Thank you for trusting Napoli Kia with your loyal business! We appreciate you taking the time to share your feedback about Roderick & the team and look forward to assisting you with all your future automotive needs. Take care!

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