Napoli Indoor Kia - Service Center

I went to get my car inspected and to see if I needed any repairs or issues. repairs or issues. More

I use the same girl named Courtney. She is attentive, polite and respectful. She listens to my car issues and is knowledgeable about the vehicle and Kia in general. She is attentive, polite and respectful. She listens to my car issues and is knowledgeable about the vehicle and Kia in general. More

The staff are phenomenal. I love how professional everyone is. I’m impressed by how detailed they are. Jennifer is great always has a smile on her face very welcoming. Napoli I love how professional everyone is. I’m impressed by how detailed they are. Jennifer is great always has a smile on her face very welcoming. Napoli Kia in Milford, CT is the only place we take our car. The service is like no other. I also love that they send you a video of what they plan on doing to your car or what they have done already. Top-notch service . More

It was confusing coming for service the first time, I was not informed to head to garage door bay and was trying to find parking in a tight lot. My advisor was nice and they did send msg that ‘paperwork was not informed to head to garage door bay and was trying to find parking in a tight lot. My advisor was nice and they did send msg that ‘paperwork was being finished’ but didn’t say it was them/kia so I reported it as spam bc I didn’t know what it was with no context hours later. I got picked up because it was going to take a while but I did not notice where the waiting room would be if I had to stay. More

Ready when I dropped off my vehicle. Very impressed with video that was sent by Napoli showing the inspection and the work that needed to be completed. Very impressed with video that was sent by Napoli showing the inspection and the work that needed to be completed. More

My experience was great. I loved the text updates and the video of the work completed. Jennifer was amazing. She took care of me( from a restaurant recommendation to the car I loved the text updates and the video of the work completed. Jennifer was amazing. She took care of me( from a restaurant recommendation to the car wash). I appreciate all of the little things that made my wait comfortable and the work completed as quickly as possible. More

Not knowing what to do unhelpful don't keep you informed takes to long to work takes to long to work More

I found Marissa to be professional, friendly, and would go out of her way to make me feel comfortable. Service was on time, comfortable lobby while you wait, and also taking advantage of admiring the cars go out of her way to make me feel comfortable. Service was on time, comfortable lobby while you wait, and also taking advantage of admiring the cars in the lot. More

The customer service is excellent. I am glad I purchased my vehicle from KIA. I will recommend KIA to others. I am glad I purchased my vehicle from KIA. I will recommend KIA to others. More

Courtney, my service advisor, and Ruben, the service manager, both went above and beyond to help my get my car back on the road the Friday before the Memorial Day holiday. I showed up hours later than manager, both went above and beyond to help my get my car back on the road the Friday before the Memorial Day holiday. I showed up hours later than Courtney had me scheduled for but one of their techs agreed to stay late on a holiday Friday to help me. This is an amazing group of people working the service department at Napoli in Milford ct. They are not my regular dealership but I think I should reconsider that decision and start having their service department take care of all my Kia vehicles. More