Napoli Indoor Kia - Service Center

i had my car stolen and recovered with cosmetic issues i brought it in to this dealership via insurance. i have been bringing my Telluride here because service is avarage to very good specially with communi brought it in to this dealership via insurance. i have been bringing my Telluride here because service is avarage to very good specially with communication and compassion from my 2 advisors for the past 3 years. In this encounter, it was Marissa the service advisor who took care of my vehicle. She was very responsive and communicated/responded appropriately on time with my inquiries and the insurance. i was satisfied with the work and restoration of my telluride and i will be coming back here for my services to my NEW Telluride (i tradedin the old stolen car) I hope they dont change their attitudes towards helping customers during services and i will keep coming back to Kia Napoli of Milford More

WAS NOT HAPPY WITH THE AMOUNT CHARGED FOR PUTTING UP MY REARVIEW MIRROR. I THINK $100.00 WAS OUTRAGEOUS. REARVIEW MIRROR. I THINK $100.00 WAS OUTRAGEOUS. More

Car says service needed with no further explanation. Requested appointment in Kia app numerous times and never heard back. Called and met automated voice prompt collecting all relevant information and r Requested appointment in Kia app numerous times and never heard back. Called and met automated voice prompt collecting all relevant information and reading it back rather eloquently which seemed cool. Unfortunately when a human called back it seemed that essentially none of that information was available to them so I had to go through it all again and wasted a bunch of time by duplicating the conversation. Told the issue was a software update, which I assumed could just be pushed to the vehicle or at the very least done quickly if it had to be brought in. I was told on the phone that it would have to be brought in and that it would take an hour and 45 minutes. Service center said there was lots of appointment availability, so I scheduled an appointment. When I brought the vehicle in, they tried to upsell me on tire rotation for $90, which seems rather high For a leased vehicle and that is much cheaper other places. Appointment did end up taking an hour and 45 minutes, but I noticed while waiting that the car itself was left parked outside for quite a while and was left unattended, during which time it seemed that the software update was not occurring. Is there really no way to do the software update during that period? It would have been great to get a Narrower appointment Window, since it seemed, the service did not actually require an hour and 45 minutes. Also, I never got a very satisfactory description of what the update did besides just a vague description of sunroof logic. Coming from another vehicle brand that has frequent software updates pushed and provides detailed description and explanations, this Opacity is less preferred. More

Amazing and helpful service. She did everything to help me out with my vehicle and its repairs. She did everything to help me out with my vehicle and its repairs. More

Courtney was great! She very clearly communicated along the way, sharing what the technicians were learning, what that meant for the service time, etc. Then she hooked m She very clearly communicated along the way, sharing what the technicians were learning, what that meant for the service time, etc. Then she hooked me up with a rental car because the car would be int he shop for a while. She coordinated all of that for me and everything was very easy. More

Very nice people at Kia. Process was very easy to understand. The video helped a lot. Process was very easy to understand. The video helped a lot. More

Excellent as I have mentioned now three or four times and several different surveys this is starting to get a little tiresome several different surveys this is starting to get a little tiresome More

They took care of everything from day one of my accident. . Received updates regularly ..Excellent staff . Received updates regularly ..Excellent staff More

I was very please with the service ,and staff my car went in and was checked and service within an hour. went in and was checked and service within an hour. More

When I pulled up someone immediately greeted me and took my car right away told the amount of time it would take and I was on my way work was done to my satisfaction that’s why I keep coming back my car right away told the amount of time it would take and I was on my way work was done to my satisfaction that’s why I keep coming back More