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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,554 Reviews

1,554 Reviews of Napoli Indoor Kia - Service Center

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June 02, 2025

Went for an oil change and recall fix. Checked my oil after they were done and it was a quart low. I brought it to there attention and they added oil. Check your oil lev el if you get an o More

by COMPUTERWORKS203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Girl with colorful hair and keyboard
June 02, 2025

Had a great experience with the staff. They made sure to pay close attention to detail More

by JNASSCROSSFIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney
June 02, 2025

Best dealership in Milford. Friendly staff that is always helpful. You can tell they are family owned - very caring More

by Court
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2025

Great reception and loved the dealership! Loved spending my time while waiting for my car inspection, looking at the vintage and preowned kia autos. Your dealership and employees are greatly More

by suzanne60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

I've Always Had A Great Customer Care At Napoli Kia. Everyone In There Always has A Welcoming Attitude. More

by yarisanchez15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

I wasn't told the engine was going to blow up at some point and need to be replaced. I don't care if there's a factory warranty, it means my car is unreliable. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

Marissa, my service advisor, was extremely professional from start to finish. My car went into service for an oil change and she promptly texted me when it was ready. They even texted me a video of step by More

by JDEMANCHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denis Fidalgo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa in service
May 29, 2025

The video of the mechanic’s check is awesome The people are also friendly. They walk customers to their car even in snow and rain… More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025

Worst place ever sold me a car that I drove for one week and still paying for and it’s in maintenance for over three weeks no accommodations for a transport for to get all I’m earning is sorry I’m going to More

by jearome Hanshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kai
May 23, 2025

Courtney was great, very helpful - especially since KIA had no solution for me - Courtney communicated all the options available to me and kept me updated daily. More

by Pontiac
Recommend Dealer
Yes
Employees Worked With
Courtney
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