Napoli Indoor Kia - Service Center

The dealership is very clean and very friendly staff. Marissa was very helpful and kept me up to date w my car and setting up my next appt.. Marissa was very helpful and kept me up to date w my car and setting up my next appt.. More

I always know the work on my Kia will always be done right the first time at Napoli Kia. Will keep coming back! right the first time at Napoli Kia. Will keep coming back! More

Nice engagement, clear and transparent. The phone answering system is a bit frustrating though, have to redial whenever one person is unavailable. The phone answering system is a bit frustrating though, have to redial whenever one person is unavailable. More

I was very pleased with the service we received at Napoli Kia. We were under a time constraint and Courtney and Cecilio were able to complete our service to meet our needs. Kia. We were under a time constraint and Courtney and Cecilio were able to complete our service to meet our needs. More

Friendly service went through car and checked the car to make sure all was ok make sure all was ok More

Very accommodating, they checked everything for me. I really like the video showing everything they checked. I really like the video showing everything they checked. More

Jennifer was attentive to our visit. She made sure that all of the TSB items were completed on my 2018 Sorento in addition to the 50K service items and oil change. She made sure that all of the TSB items were completed on my 2018 Sorento in addition to the 50K service items and oil change. More

Had an issue with my car, Kia service took me in without an appointment to fix it. Although I had to wait it was worth it. Thank you Kia team!! an appointment to fix it. Although I had to wait it was worth it. Thank you Kia team!! More

I brought my car in for a recall. Upon getting in my car I noticed that they had opened the passenger windows and rain had come in. The next day my power windows did not work consiste Upon getting in my car I noticed that they had opened the passenger windows and rain had come in. The next day my power windows did not work consistently. I also noticed significant gouges and tool marks on the passenger plastic footboard and a hole on the back passenger seat along with the seat organizer I had in the car broken on the ground with the clip shattered. I reached out to the dealer and they said they would be in touch with the service manager and I provided pictures. They have yet to respond other than to send this survey. More

Worst service in my life time, false promises and rude behavior from service manager (Rubin) & Team the lady I don’t remember her name but this is totally unacceptable. I never ever gone come to this Napo behavior from service manager (Rubin) & Team the lady I don’t remember her name but this is totally unacceptable. I never ever gone come to this Napoli Kia Milford branch. They promised me at the time of booking appointment they will provide Free shuttle & when I reached to service time no shuttle this is the best example I can say they broke promises thank you Kia Napoli. More