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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,550 Reviews

1,550 Reviews of Napoli Indoor Kia - Service Center

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August 20, 2021

I have purchased three cars from Napoli and I have had nothing but great service. From the sales team and especially Frank and Mike in service keeps me coming back. Thanks !! More

by Mikepisc
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank
August 19, 2021

I would never recommend or ever do business with this dealership ever again. The service manager was the rudest person I’ve ever dealt with, and I have worked in customer service for 8 years! They are th More

by Kelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rueben
August 19, 2021

Easy to make appointments, always on time .This is my second car from Napoli will continue to replace my cars from them and the sales team are great More

by DWSMITH01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Smith Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bring Rodie back
August 18, 2021

Frank C is the best! Always has our best interests in mind whenever we bring our car in for service. Is great to work with. More

by MARCPOMPA
Recommend Dealer
Yes
Employees Worked With
Frank Cerbone
August 18, 2021

I would not be working with this Service dept. if it wasnt for Frank Cerbone! He is polite, patient, funny, and professional. Thank you, Frank! More

by JR111155
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank C.
August 17, 2021

Service team is great. Frank was able to get my car taken care of and got me on my way within a reasonable amount of time. More

by Mike D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank from service team
August 17, 2021

Hello went to Napoli on Boston Post Rd. and they did a great job on oil change only one problem when I first bought the car the key fob never has worked so I'm going to bring that in and I would hope I ge More

by Dawn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank : )
Aug 17, 2021 -

Dawn responded

Hi need a fob for my car which is a Nissan versa 2016 I got the car back in June 2021 and the fob never worked thank you

August 17, 2021

Mike H. Was very nice helpful he's going to have my Nissan versa Note hatchback fix because it was like that when I first it bought the car and the fob TY. More

by Dawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank
August 16, 2021

The staff is very friendly and helpful. I enjoyed the lounge and indoor showroom. I went in for a recall on my car and Jennifer found other recalls and had them all corrected in a short amount of time. I More

by GOTTOGUY93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2021

Everytime i come in for 1 thing you guys always come up with something eles never fails...thats just how you rip people off.Sad More

by BXRN4U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Haverl
1.0
This rating includes all reviews, with more weight given to recent reviews.
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