Napoli Indoor Kia - Service Center

I found Marissa to be professional, friendly, and would go out of her way to make me feel comfortable. Service was on time, comfortable lobby while you wait, and also taking advantage of admiring the cars go out of her way to make me feel comfortable. Service was on time, comfortable lobby while you wait, and also taking advantage of admiring the cars in the lot. More

The customer service is excellent. I am glad I purchased my vehicle from KIA. I will recommend KIA to others. I am glad I purchased my vehicle from KIA. I will recommend KIA to others. More

Courtney, my service advisor, and Ruben, the service manager, both went above and beyond to help my get my car back on the road the Friday before the Memorial Day holiday. I showed up hours later than manager, both went above and beyond to help my get my car back on the road the Friday before the Memorial Day holiday. I showed up hours later than Courtney had me scheduled for but one of their techs agreed to stay late on a holiday Friday to help me. This is an amazing group of people working the service department at Napoli in Milford ct. They are not my regular dealership but I think I should reconsider that decision and start having their service department take care of all my Kia vehicles. More

I had my Kia Sportage 15000 mile service done this week. My appointment went as planned, I was kept updated with a video of the service. The waiting room is clean and comfortable and Marissa, my service wri My appointment went as planned, I was kept updated with a video of the service. The waiting room is clean and comfortable and Marissa, my service writer was pleasant and walked me to my car when completed. I was very satisfied with everything. More

Extremely friendly . Very helpful . Hard workers . Get the job done right . I appreciate them all. Thankyou Jen and the mechanics at Kia of Milford . Very helpful . Hard workers . Get the job done right . I appreciate them all. Thankyou Jen and the mechanics at Kia of Milford . More

they are very good customer service ,kind and very helpful, simple and care about your need nothing to say wrong about them helpful, simple and care about your need nothing to say wrong about them More

Very accommodating. Made sure I knew what needed to be done and how much it would cost Made sure I knew what needed to be done and how much it would cost More

I love it here. Everyone’s so kind and helpful! They meet the needs of my Kia and answer all of my questions and concerns. (: Everyone’s so kind and helpful! They meet the needs of my Kia and answer all of my questions and concerns. (: More

The recall service was completed in the amount of time I was told it would be. However the customer service rep was very rude, not only to us but to another customer and co worker. When working with people was told it would be. However the customer service rep was very rude, not only to us but to another customer and co worker. When working with people you can’t be so unpleasant. I’ll definitely take the long ride to Wallingford from Shelton next time. More

Their customer service is fantastic. and willingness fo please the customer is fantastic and not paralleled. and willingness fo please the customer is fantastic and not paralleled. More