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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,550 Reviews
Call Service Center (203) 783-5850

1,550 Reviews of Napoli Indoor Kia - Service Center

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February 18, 2023

They were quick, loved the new video format they got now, everyone was nice about everything. Love the environment especially looking around the show room with all the new vehicles. More

by Herby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
Report | Print
Feb 20, 2023 -

Napoli Kia responded

We're glad that we could help make this an easy experience for you, Herby! Thank you for being a Napoli Kia customer!

February 17, 2023

Its great place to buy a car. The people are great and explain everything well. More

by CEOWALLACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Dimatteo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ira Osu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Sabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Smith Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Iribarren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2023 -

Napoli Kia responded

We're honored to receive your support! Thank you for trusting the Napoli Kia team with your business and please don't hesitate to reach out the next time we can be of service!

February 15, 2023

Dropped my KIA off to complete a couple of recall services and it was extremely easy and quick! More

by Bree.dimaio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2023 -

Napoli Kia responded

Thanks for visiting Napoli Kia! We hope we can be of service to you again in the future!

February 15, 2023

Very professional and family friendly. The staff was amazing. Very nice and polite, made me feel like home . More

by Rickover 01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2023 -

Napoli Kia responded

Thank you for the kind feedback about your recent visit here at Napoli Kia! We hope we have the opportunity to serve you again in the future!

February 13, 2023

Friendly , prompt, easy to communicate with, not pushy just nice people, I would and have already given people recommendation’s More

by reiss4159
Recommend Dealer
Yes
Employees Worked With
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiego
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Feb 14, 2023 -

Napoli Kia responded

Thank you, Reiss! We are so glad you enjoyed the visit to our service center and appreciate your recommendations! We look forward to seeing you again at Napoli Kia!

February 11, 2023

Marissa was amazing! She was very accommodating and provide the best customer service I have ever experience in a service center! More

by LCASTILLO92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
Report | Print
Feb 13, 2023 -

Napoli Kia responded

We appreciate your kind words and rating for Marissa and our team! Thank you for coming to Napoli Kia! We hope you visit us again!

February 10, 2023

Would never bring my car there again. Worst service experience I ever had. No good More

by NICKMAN599
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager Rubin
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Feb 21, 2023 -

Napoli Kia responded

Nick, we're disappointed to see this review and would like the opportunity to get some additional feedback about your experience. If you have a moment, would you please contact me directly? Thank you, Ruben Burgos - Service Mgr - 203-787-5850

Feb 21, 2023 -

NICKMAN599 responded

Ruben you are a major part of the issue. You lied to me several times and also lied to Kia motor corp telling them I didn’t even have an appointment that day and that I was a walk-in. If the dealership is looking to improve its service they should start by letting you go.

February 07, 2023

Know what you want, look the vehicle over very well. Clean place. Most of the people are nice. I like that you can set up appointments online. More

by Jay
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Power
1.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2023 -

Napoli Kia responded

Thank you for the kind words, Jay! We hope you visit us again soon! - Napoli Kia

February 07, 2023

The staff were great, they explained everything perfectly and were compassionate. The area to wait is comfortable More

by JUSTIN.CANDIDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Smith Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2023 -

Napoli Kia responded

Thank you for the wonderful review of our Napoli Kia team, Justin! It was our privilege to serve you and we hope we have the opportunity to do so again in the future!

February 04, 2023

Great service thank you very much,excelent staff, thank you for checking my car I trust in the mechanics. More

by IVANELDURO72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2023 -

Napoli Kia responded

We're so happy we could earn your confidence in our team! Thank you for being part of our Napoli Kia family! We'll see you next time!

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