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Napoli Nissan
Milford, CT
1,846 Reviews
The Best Prices, Service & Selection in CT!
Family owned and operated since 1959
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 1,846 reviews
July 18, 2023
I have been very happy with the customer service employees and the service itself. Very fast and I ever had to wait for my car. employees and the service itself. Very fast and I ever had to wait for my car. More
by Lee
Verified Customer
Helpful July 17, 2023
It's very good and also the people are very nice and friendly and helpful friendly and helpful More
by speras
Employees Worked With
July 17, 2023
I asked to check my tire because the air pressure dropped but they didn’t but they didn’t More
by Lbleggi
Employees Worked With
July 16, 2023
Great selection of quality used vehicles that were reasonably priced compared to other new car dealerships in the area. Sales staff was professional and knowledgeable, operated without any of the usua reasonably priced compared to other new car dealerships in the area. Sales staff was professional and knowledgeable, operated without any of the usual sales pressure and didn’t use any deception tactics. Nazario worked with me to get a deal that we could both agree on, and was transparent and accommodating throughout entire process from start to finish. Based on my experience, I would recommend Napoli Nissan to anyone in the market for a used vehicle. More
by ARBE773
Employees Worked With
July 15, 2023
Great service and explanation of of what needed to be done. Appreciate the car wash too! done. Appreciate the car wash too! More
by kguggenheim01
July 14, 2023
Great customer service. All work was explained in detail. Very professional . Would recommend a friend. All work was explained in detail. Very professional . Would recommend a friend. More
by Tmgloria
July 14, 2023
You made a stupid mistake and that's the last two times! The level you put on the Windshields shows that you changed my regular oil and I paid for a synthetic oil change. When I called back, they told me b The level you put on the Windshields shows that you changed my regular oil and I paid for a synthetic oil change. When I called back, they told me believe me that we put synthetic oil. The person who changed the oil knows what oil he put in, that's why he put 3000 mil, and they charged me for synthetic oil. More
by PFADIL
Employees Worked With
I am not happy
July 14, 2023
It’s always something with the service department. Unprofessional at times, long wait times, playing phone tag, getting hung up on etc. My most recent visit was for a free oil change. My appt was for Unprofessional at times, long wait times, playing phone tag, getting hung up on etc. My most recent visit was for a free oil change. My appt was for 10am. I did not get my car back until after 3pm. Before leaving my vehicle, I was asked if I had any concerns about the car. I advised it was running fine but the undercarriage cover underneath the car was coming down and needed to be retightened. Prior to picking my car up I was sent a service video, displaying the insides of the hood while the service rep is confirming all fluids have been changed and “topped off”. I get my car home, undercarriage hasn’t been touched, and my windshield wiper fluid is completely empty. The fluids were NOT TOPPED OFF and now I’m questioning if the oil was even changed since I was clearly lied to. I call this morning and I’m told mistakes happen and I can easily come BACK to get the windshield wiper fluid as if my times isn’t valuable. Not to mention I live 20 minutes away so it’s very much an inconvenience. I’m unsatisfied and annoyed by the lack of respect when you fail to do your job correctly the first time. Then you get bombarded with text requests to leave a review as if that’s most important. So here is your review! DO BETTER! More
by MELODY
Employees Worked With
Josh, Omar
July 14, 2023
Napoli Dealership very nice people if they tell you something will be done they keep their word and that is very important something will be done they keep their word and that is very important More
by christinelonge125
July 14, 2023
The salesman was amazingly patient. When it comes to finance I would. Hangs my mind about the dealer. Lots of hidden fees they don’t tell you upfront. My car was also not clean which I When it comes to finance I would. Hangs my mind about the dealer. Lots of hidden fees they don’t tell you upfront. My car was also not clean which I was told it would be. When I pulled the back seat arm rest out it was disgusting with food stains which I discovered after I left the dealership. More
by domdiva1992
